telco_fbo: 79

Data source: imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/list-of-facilities-based-operators

This data as json

_id	_item_id	name	licence-pdf	_commit	licence-text
79	0e301261af1a1c08947b219a1e045c0cf4333890	Viewqwest Pte Ltd	https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/viewqwest.pdf	1853	LICENCE TO PROVIDE FACILITIES-BASED OPERATIONS GRANTED BY THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY TO VIEWQWEST PTE LTD UNDER SECTION 5 OF THE TELECOMMUNICATIONS ACT 1999 ISSUED ON 1 JUNE 2007 RENEWED ON 1 JUNE 2022 TABLE OF CONTENTS PART I: 1. 2. 3. 4. 5. Period of Licence Payment of Licence Fee Licence is not Transferable Description of Systems and Services Licence Application Proposals PART II: 6. 7. 8. 9. 10. 11. TECHNICAL OBLIGATIONS Use of Telecommunication Equipment in the Systems Operation of Radio-communication Stations Use of Radio Frequencies Assignment of Numbers PART IV: 16. 17. 18. BASIC OBLIGATIONS OF LICENSEE Public Emergency Call Services Public Maritime Emergency Services Co-operation with Civil/Public Bodies Provision of Directory Enquiry Services Provision of Integrated Directories Integrated Directories and Directory Enquiry Services PART III: 12. 13. 14. 15. THE LICENCE ACCESS AND INTERCONNECTION OBLIGATIONS Requirement to Provide Access Connection to Other Systems Arrangements for Connection to Systems Renewed on 1 June 2022 19. 20. 21. Changes to Systems Infrastructure Sharing and Deployment Requirement for Underground Telecommunication Systems PART V: 22. 23. 24. Price Control/Tariffing Arrangements/Quality of Service Standards Publication of Charges, Terms and Conditions and Other Information Confidentiality of Subscriber Information PART VI: 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. SERVICE OBLIGATIONS OTHER OBLIGATIONS Codes of Practice and Advisory Guidelines Number Portability Accounting Separation Restriction on Undue Preference and Undue Discrimination Restriction Against Anti-Competitive Arrangements Restriction on Exclusive Arrangement for International Services Contracts with Third Parties to Operate or Provide Licensed Systems or Services Board Directorship and Management Appointments Direction by the Authority Dispute Resolution Provision of Information to the Authority Participation in Emergency Activities International Obligations PART VII: SUSPENSION, VARIATION AND TERMINATION 38. 39. 40. 41. Penalty Framework for Breach of Licence Conditions Variation of Terms of Licence Suspension/Cancellation Termination of Licence or Cessation of Systems or Services Renewed on 1 June 2022 42. 43. 44. 45. 46. 47. Rights upon Termination, Suspension or Cancellation Exceptions and Limitations on Obligations Compliance with the Law Governing Law Service of Notices Severability SCHEDULE OF INTERPRETATION SCHEDULE A - DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE ESTABLISHED BY VIEWQWEST PTE LTD SCHEDULE B - DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE PROVIDED BY VIEWQWEST PTE LTD SCHEDULE C - SPECIFIC TERMS AND CONDITIONS Renewed on 1 June 2022 LICENCE TO PROVIDE FACILITIES-BASED OPERATIONS GRANTED BY THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY TO VIEWQWEST PTE LTD UNDER SECTION 5 OF THE TELECOMMUNICATIONS ACT 1999 PART I: THE LICENCE A. On 1 June 2007, the Info-communications Development Authority of Singapore (hereinafter referred to as “IDA”), in exercise of the powers conferred on it under Section 5 of the Telecommunications Act 1999 (hereinafter referred to as “the Act”) issued this licence (hereinafter referred to as the “Licence”) to ViewQwest Pte Ltd (hereinafter referred to as “the Licensee”) a licence to establish, install and maintain the telecommunication systems and to operate and provide the telecommunication services as then specified in the Licence. B. On 1 October 2016, IDA was re-constituted as the Info-communications Media Development Authority (hereinafter referred to as the “Authority”) by the enactment of the Info-communications Media Development Authority Act 2016 (the “IMDA Act”). Section 91(1) of the IMDA Act preserves the validity of the Licence and deems the Licence as having been granted by the Authority under Section 5 of the Act. C. On 22 November 2018 and 21 January 2019, the Authority, in exercise of its powers under Section 9 of the Act, modified the terms and conditions of the Licence, which took effect on 21 January 2019. D. On 5 December 2021, the Licensee submitted its confirmation to renew the Licence which is due to expire on 31 May 2022. E. The Authority hereby approves the renewal of the Licence, which for the avoidance of doubt, shall include all terms and conditions herein and the Schedules annexed hereto, which shall be collectively referred to and taken by all parties concerned as the Licence. Renewed on 1 June 2022 1 Period of Licence 1.1 The Licence shall enter into force on the date hereof and shall be valid for a period of fifteen (15) years, unless suspended or cancelled by the Authority in accordance with Condition 40 or terminated by the Licensee in accordance with Condition 41 of this Licence. 1.2 The Licence may be further renewed for such period as the Authority thinks fit and subject to such terms and conditions as may be specified by the Authority under Section 5 of the Act. 2 Payment of Licence Fee 2.1 The Licensee shall pay to the Authority an annual fee which is based on the audited annual gross turnover (“AGTO”) for the provision of the services during the Licensee’s financial year. The annual fee payable shall be the total of – (a) a minimum sum of $80,000; (b) 0.8% of such amount of the Licensee’s audited AGTO for the provision of the services during the Licensee’s financial year that is more than $50 million up to $100 million; and (c) 1% of such amount of the Licensee’s audited AGTO for the provision of the services during the Licensee’s financial year that is more than $100 million. 2.2 The licence fees payable under Condition 2.1 shall be forfeited if the Licence is terminated or cancelled at any time during the term of the Licence. 2.3 For the first year of operation, the minimum annual licence fee of $80,000 shall be payable by the Licensee within two (2) weeks of the grant of the Licence Renewed on 1 June 2022 and shall be adjusted at the end of the Licensee’s financial year based on the Licensee’s audited AGTO submitted to the Authority. 2.4 For the subsequent years, the annual licence fee based on the last available audited AGTO, shall be paid in advance on the first day of the Licensee’s financial year, subject to the minimum fee of $80,000 and subject to adjustment when more recent audited AGTO are available. 2.5 In the event of a default by the Licensee in the payment of any fee when due under the Licence, the Licensee shall pay to the Authority interest on the amount from time to time outstanding in respect of the overdue sum for the period beginning on (and including) its due date and ending on (and excluding) the date of its receipt in full by the Authority, which interest shall accrue from day to day and shall be calculated on the basis of the actual number of days elapsed and a three hundred and sixty-five (365) day year. The applicable rate of interest shall be the average of the prevailing prime lending rates of the banks and finance companies quoted and published by the Monetary Authority of Singapore. For the avoidance of doubt, the Licensee shall continue to be subject to its obligations under the Licence and shall not be released from such obligations by reason of any late payment of licence fee. 2.6 The Licensee shall submit to the Authority an audited AGTO statement, not later than six (6) months after the end of each financial year. 2.7 In the event that the Licensee fails to submit its audited AGTO statement within the timeframe stipulated in Condition 2.6, the Licensee shall be under a continuing obligation to submit the same immediately notwithstanding any penalties imposed by the Authority for breach of Condition 2.6 or this Condition 2.7. Renewed on 1 June 2022 3 Licence is not Transferable 3.1 The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights, duties, liabilities, obligations and privileges under this Licence to any person or persons except with the prior approval of the Authority. 3.2 Any such approval shall be given subject to terms and conditions, which the Authority at its discretion may impose. 4 Description of Systems and Services 4.1 The Licensee shall maintain and operate the systems as described in Schedule A (herein referred to as the “Systems”), for the provision of the services as described in Schedule B (herein referred to as the “Services”), subject to the specific terms and conditions set out in Schedule C. The Licensee shall not operate or provide any system or service not described in Schedules A and B except with the prior approval of the Authority. 4.2 Where the Licensee wishes to introduce a new system and/or service or makes changes to any system and/or service, the Licensee shall provide the Authority such technical and/or non-technical information as may be required by the Authority within such period as may be specified by the Authority. 5 Licence Application Proposals 5.1 Without prejudice to any of the Licensee’s obligations under this Licence, the Licensee shall abide with its proposals on network rollout, range of services, quality of service standards, pricing and service provisioning schemes, and any other commitments as submitted to the Authority in its licence application. Renewed on 1 June 2022 PART II: BASIC OBLIGATIONS OF LICENSEE 6 Public Emergency Call Services 6.1 The Licensee shall ensure that: (a) any person through customer premises equipment; and (b) any person through its public payphones may at any time and without charge, contact the relevant police service (namely 999 or its substitute number), the fire and ambulance services (namely 995 or its substitute number) and any other national emergency services which the Minister may from time to time designate, for the purpose of notifying them of any emergency. 7 Public Maritime Emergency Services 7.1 The Authority reserves the right to require the Licensee to ensure that it is possible for any person to contact at any time and without charge, distress, urgency and safety services for shipping for the purpose of notifying them of an emergency and shall, subject to fair and proper payment by the relevant Government ministry, department, statutory board or official agency, provide the necessary facilities for distress, urgency and safety services in accordance with the Radio Regulations of the International Telecommunications Union. 8 Co-operation with Civil/Public Bodies 8.1 The Licensee shall co-operate with the relevant Government ministries, departments, statutory boards or official agencies in all possible ways to support national security, and public safety and security. Renewed on 1 June 2022 9 Provision of Directory Enquiry Services 9.1 The Licensee shall provide, on request, to any person to whom it provides telecommunication services, directory enquiry services based on an integrated customer database. The Authority reserves the right to require the Licensee to obtain the Authority’s prior written approval on any charges it intends to levy for the provision of the directory enquiry services and the Licensee shall comply with such requirement imposed. 9.2 The Authority reserves the right to require the Licensee to provide directory enquiry services for subscribers of other licensees. 10 Provision of Integrated Directories 10.1 The Authority reserves the right to require the Licensee to provide integrated directories for all subscribers at no charge (except with the approval of the Authority) and at annual intervals or any other intervals to be agreed with the Authority. 10.2 The Licensee shall, if necessary, and subject to charges, terms and conditions to be agreed with other licensees, provide integrated directories for their subscribers. In the event that agreement cannot be reached, the matter shall be determined by the Authority, whose decision is final. 11 Integrated Directories and Directory Enquiry Services 11.1 The Licensee shall exchange all relevant customer data with other licensees free-of-charge for the purpose of providing integrated directories and providing integrated directory enquiry services. Renewed on 1 June 2022 PART III: TECHNICAL OBLIGATIONS 12 Use of Telecommunication Equipment in the Systems 12.1 Prior to the operation of the Systems, the Licensee shall in accordance with Section 11 of the Act, submit for the Authority’s approval all telecommunication infrastructure, technology and any telecommunication equipment which is part of the Systems or which is to be connected to the Systems. 12.2 The Licensee shall seek the Authority’s prior approval from time to time for any other telecommunication equipment to be used in the operation of the Systems for which the approval has not been granted under Section 11 of the Act, whether such other equipment is in addition to or intended to replace the existing equipment or part thereof. 13 Operation of Radio-communication Stations 13.1 The Licensee shall apply for all necessary licences under the Telecommunications (Radio-communication) Regulations for the operation of any radio-communication stations comprised in the Systems and shall abide by any conditions imposed thereunder, including the payment of station licence fees and frequency fees for the allocation and management of frequencies by the Authority. 13.2 Any change to the location, equipment, frequencies, emissions, power, polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing for the Authority’s prior approval. 13.3 The Licensee shall comply, at its own cost, with any requirements and guidelines established by the Authority and the relevant authorities on the height of the antenna of any radio-communication station comprised in the Systems. Renewed on 1 June 2022 14 Use of Radio Frequencies 14.1 The Licensee shall, in its application to the Authority, justify the use of radio frequencies and shall, subject to payment of the required frequency fees, be provided with the necessary frequencies to enable the effective and efficient operation of the Systems and the provision of the Services by the Licensee. 14.2 The Licensee shall take all necessary steps to ensure that the use of its Systems is safe and does not cause interference to other existing radio-communication networks operating in the same band or in other bands. The Licensee shall also take appropriate measures to ensure that its Systems are adequately protected from interference that may be caused by networks operating in the same band or in other bands. 15 Assignment of Numbers 15.1 The Licensee shall comply with the Authority’s National Numbering Plan and the Authority’s framework and guidelines on the usage, allocation and assignment of numbers. The Licensee shall, in its submission to the Authority, justify the use of numbers and shall, subject to payment of the required fees for Golden Numbers, be provided with the necessary numbers to enable the effective and efficient operation of the Systems and provision of the Services. The Licensee shall take all necessary steps to ensure that the numbers assigned are efficiently utilised. 15.2 Any number(s) assigned to the Licensee is the property of the Authority and the Licensee shall have no proprietary right to any of the number(s) assigned. The Licensee shall take all necessary steps to ensure that the number(s) assigned is efficiently utilised. 15.3 The Authority reserves the right to alter and/or reallocate any number(s) given to the Licensee at any time, upon written notice, without being liable for any loss or inconvenience directly or indirectly attributable to the alteration or reallocation of such number(s). Renewed on 1 June 2022 PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS 16 Requirement to Provide Access 16.1 The Licensee shall provide to any person licensed by the Authority to provide telecommunication services in Singapore, means of access to the Systems. 16.2 The Licensee may, with the prior approval of the Authority, impose an access charge upon any person licensed by the Authority to provide telecommunication services in Singapore through or with the use of the Systems. 16.3 The Licensee shall comply with the Authority’s interconnection & access framework, arrangements and requirements, including all relevant codes of practice, directions and notifications which the Authority may issue from time to time. 17 Connection to Other Systems 17.1 The Licensee shall connect to the Systems on request and at appropriate connection points, which it shall provide for this purpose: 17.2 (a) any equipment approved or exempted from approval by the Authority for connection to the Systems; and (b) any public or private telecommunication systems approved or licensed by the Authority which systems also meet any other requirements, which the Authority may impose from time to time. Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse to connect to the Systems any equipment or system that: (a) has not been approved, licensed or exempted from approval or licensing by the Authority; or Renewed on 1 June 2022 (b) no longer meets the requirements for approval or licensing by the Authority, in respect of which the Authority has issued a notice to that effect to the person who has under his control such equipment or system. 17.3 The terms and conditions for the connection of equipment or systems to the Systems of the Licensee shall be determined by agreement between the Licensee and the owner or operator of the equipment or system except in so far as the conditions are prescribed in the Act or in this Licence. In the event that the parties cannot reach an agreement, the matter shall be determined by the Authority whose decision shall be final. 18 Arrangements for Connection to Systems 18.1 The Licensee shall not impose technical or other conditions or employ any arrangements for the connection of equipment or systems to the Systems other than those set by the Authority. In particular, the Licensee shall not, except where the Authority is satisfied that it is reasonable, exercise any Intellectual Property Rights which it owns or is licensed to use in a manner which prevents or inhibits the connection of approved equipment or systems to the Systems. 18.2 In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its generality, the rights to patents, trademarks, designs, know-how and copyright. 18.3 The Licensee is required to comply with the following technical requirements and safeguards: (a) the Licensee shall not manipulate the Calling Line Identity of the original calling party and the original calling party Calling Line Identity shall be passed on in the conveyance of a call accordingly; (b) the Licensee shall not, in the handling of outgoing traffic, manipulate the access code dialled by the calling party; and (c) the A-bit of the Forward Call Indicator of the Initial Access Message on the ITU-T Signalling System Number 7 ISDN User Part signalling should be set to the value “1” to identify an international incoming call for Renewed on 1 June 2022 systems inter-working. Where the Licensee operates a system which does not support ITU-T Signalling System Number 7 signalling, then the Licensee shall route such international incoming calls on specified circuits. 19 Changes to Systems 19.1 The Licensee shall give notice in writing to the Authority and shall notify all parties affected of any changes it intends to implement in the specification or performance of the Systems which would require changes to any equipment or systems connected to the Systems or which would have the effect of making such connections inoperable. The period of notice given shall be appropriate to the likely impact on the parties affected and on connected equipment or systems and shall be decided in consultation with the Authority. 19.2 Where the Authority considers that a change in the Systems referred to in Condition 19.1 would cause another person licensed to provide telecommunication services in Singapore to make major changes in its own systems in order to connect its systems to the Systems, and notifies the Licensee thereof, the Licensee shall obtain the prior approval of the Authority before implementing such a change. 20 Infrastructure Sharing and Deployment 20.1 The Licensee shall comply with the Authority’s framework for facilities sharing and deployment, including all relevant codes of practice, directions and notifications which the Authority may issue from time to time. 20.2 Where the Authority considers it necessary for the Licensee to share infrastructure with other licensees in designated areas in the national and/or public interest or otherwise, the Authority shall inform the licensees accordingly so that licensees can make the necessary arrangements before submitting their infrastructure sharing plans to the Authority for approval. The Licensee shall share infrastructure whenever and wherever mandated by the Authority in accordance with the framework for facilities sharing and deployment, including codes of practice. Renewed on 1 June 2022 21 Requirement for Underground Telecommunication Systems 21.1 The Licensee shall comply with any requirements by the Authority and the relevant authorities on its underground telecommunication systems in Singapore, including the provision of information on such systems in the format specified by the authorities. Renewed on 1 June 2022 PART V: SERVICE OBLIGATIONS 22 Price Control/Tariffing Arrangements/Quality of Service Standards 22.1 The Authority reserves the right to establish price control arrangements and Quality of Service Standards for the Services provided by the Licensee with which the Licensee shall comply. 22.2 The Authority reserves the right to require the Licensee to maintain separate financial data and accounts for the Services and shall submit on request these data and accounts to the Authority for inspection. 22.3 The Authority reserves the right to require the Licensee to file its schemes of service, including non-price terms and conditions for the provisioning of Services and price schemes with the Authority before commercial launch or announcement of such Services. 23 Publication of Charges, Terms and Conditions and Other Information 23.1 The Licensee shall publish information about the Services it provides, covering inter alia, descriptions and pricing of the Services available, the terms and conditions thereof, and the provision of fault repair and any other commercial and technical services and such other information as the Authority may require the Licensee to publish in relation to the Services. 24 Confidentiality of Subscriber Information 24.1 The Licensee shall ensure the confidentiality of subscriber information, especially for ex-directory numbers, and comply with any codes of practice or guidelines issued by the Authority in relation to the use of subscriber information. 24.2 Notwithstanding Condition 24.1, the Licensee shall disclose subscriber information where deemed necessary by the Authority or any relevant law enforcement or security agencies in the exercise of their functions and duties. Renewed on 1 June 2022 PART VI: OTHER OBLIGATIONS 25 Codes of Practice and Advisory Guidelines 25.1 The Licensee shall comply with the codes of practice issued by the Authority as well as any additional or supplemental guidelines, which the Authority may issue from time to time. 26 Number Portability 26.1 The Licensee shall implement number portability from commencement of service subject to the Authority’s number portability requirements and charging principles. 26.2 The Licensee shall comply, at its own cost, with any requirements and guidelines established by the Authority on number portability to be implemented by the Licensee. 27 Accounting Separation 27.1 The Licensee shall comply with the practices, principles and requirements set out in the Accounting Separation Guidelines established by the Authority, and any additional or supplemental guidelines issued by the Authority from time to time. 28 Restriction on Undue Preference and Undue Discrimination 28.1 The Licensee shall not show undue preference towards, or exercise undue discrimination against any person or class of persons in, inter alia, the price and performance characteristics of the Services provided or the terms and conditions under which the Services are provided. In particular, the Licensee shall not give any undue preference to, or receive an unfair advantage from, a business carried on by it or an associated or affiliated company, service or person, if the Authority is of the opinion that the Licensee’s competitor could be placed at a significant competitive disadvantage or that competition would be prevented or substantially restricted. Renewed on 1 June 2022 29 Restriction Against Anti-Competitive Arrangements 29.1 The Licensee shall not enter into any agreement or arrangement, whether legally enforceable or not, which shall in any way prevent or restrict competition in relation to the operation of the Systems or provision of the Services by the Licensee or any other telecommunication system and/or services licensed by the Authority. 30 Restriction on Exclusive Arrangement for International Services 30.1 The Licensee shall not enter into any agreement or arrangement with a person running an Authorised Overseas System on terms or conditions which unfairly preclude or restrict, to the detriment of the national and/or public interest, the provision of any international telecommunication services by any person licensed by the Authority to provide those services. 30.2 In this Condition, ‘Authorised Overseas System’ means a system, which is recognised by the Government or any competent authority of a foreign country as authorised to provide telecommunication services by or through that system. 30.3 The Licensee shall comply with the Authority’s requirements on the international settlement regime and seek the Authority’s endorsement and/or approval to the arrangements reached with other licensees, before implementation. 31 Contracts with Third Parties to Operate or Provide Licensed Systems or Services 31.1 Where the Licensee intends to enter into any joint venture, association, contract or arrangement with a third party, the effect or purported effect of which would be to permit a person who is not originally a party to this Licence to share in the benefits of, or otherwise gain any rights or privileges under this Licence, or which would otherwise result in a breach or circumvention of Condition 3.1, the Licensee shall seek the Authority’s approval for the joint venture, association, contract or arrangement in question. Renewed on 1 June 2022 31.2 The Authority may direct at any time the Licensee to effect any changes it deems necessary in the terms and conditions of the joint venture, association, contract or arrangement referred to above. 31.3 If the Licensee fails to effect the necessary changes referred to in Condition 31.2, the Authority may direct the Licensee to terminate any such joint venture, association, contract or arrangement. 31.4 Nothing in Condition 31.1 shall be construed as requiring the Licensee to obtain the approval of the Authority for the appointment of agents or for the employment of independent contractors or sub-contractors to carry out any works or provide any services which enable the Licensee to discharge its duties and obligations under this Licence provided that the Licensee shall be liable to the Authority for any act, omission, default, neglect or otherwise of the agents and independent contractors or sub-contractors in carrying out any such works or providing any such services. 32 Board Directorship and Management Appointments 32.1 The Licensee shall seek the Authority’s written approval at least one (1) month in advance of any change in the appointment of its Chairman, Board of Directors or Chief Executive Officer and shall for this purpose provide the Authority with the details of any such change and any further information requested by the Authority. 33 Direction by the Authority 33.1 The Licensee shall strictly and without any undue delay comply with any directions, which the Authority may from time to time issue in exercise of its powers, functions or duties under the Act, or in this Licence. 33.2 The Authority may, by notice in writing to the Licensee amend, vary or revoke wholly or in part any directions given by it pursuant to Condition 33.1. Renewed on 1 June 2022 33.3 Unless otherwise expressly specified, the Licensee shall safeguard the secrecy of all directions given by the Authority. The Licensee shall not during the currency and after the expiry, termination or cancellation of the Licence disclose or permit the disclosure of any of the said directions to any person not authorised to receive the same without the prior written consent of the Chief Executive Officer of the Authority. The Licensee shall further take all reasonable precautions in dealing with the said directions so as to prevent any unauthorised person from having access to the same. 34 Dispute Resolution 34.1 In the event that the Licensee fails to reach an agreement with other licensees on matters relating to the requirements of this Licence or the Act, the matter shall be determined by the Authority whose decision shall be binding on all parties concerned. 34.2 The Authority reserves the right to levy a fee for work undertaken in this respect. 35 Provision of Information to the Authority 35.1 The Licensee shall provide the Authority with any document and information within its knowledge, custody or control, which the Authority may, by notice or direction require. The Licensee undertakes to the Authority that any such document and information provided to the Authority shall be true, accurate and complete. 35.2 For the purposes of ensuring the Licensee’s compliance with the conditions of the Licence, the Authority may from time to time require the Licensee to arrange at its own expense, for a separate and independent audit of its activities. The Licensee shall, at the Authority’s request, submit the audited accounts and reports prepared under this Condition 35.2 to the Authority for inspection and verification. 35.3 The Licensee shall keep in strict confidence any document and information furnished to or so required by the Authority pursuant to Condition 35.1, as Renewed on 1 June 2022 well as the fact that the Authority has requested for such document and/or information. 35.4 The Authority may use and disclose any such document or information provided to the Authority pursuant to Condition 35.1 as the Authority deems fit. Where the Authority proposes to disclose any document or information obtained pursuant to Condition 35.1 and the Authority considers that the disclosure would result in the release of information concerning the business, commercial or financial affairs of the Licensee or which disclosure would or could reasonably be expected to adversely affect the Licensee’s lawful business, commercial or financial affairs, the Authority will give the Licensee a reasonable opportunity to make representations on the proposed disclosure before the Authority makes a final decision on whether to disclose the information. 36 Participation in Emergency Activities 36.1 The Licensee shall, where directed by the Authority, participate in any emergency activities or preparations thereof in collaboration with other relevant agencies, organisations and Government ministries and departments, in accordance with the written law in Singapore. 36.2 The Licensee shall, unless expressly notified otherwise, keep in strict confidence any information or document pertaining to Condition 36.1 as well as the fact that the Authority has requested the Licensee to participate in such emergency activities and preparations. 36.3 The Authority, may from time to time, require the Licensee to submit to the Authority for approval any changes to any telecommunication system, installation or plant and any service plans, together with such technical and non-technical information as may be required by the Authority, at least one (1) month before such change is intended to be implemented. Renewed on 1 June 2022 37 International Obligations 37.1 The Licensee shall exercise its rights and powers and perform its duties and obligations under this Licence in a manner, which is consistent with the Government’s obligations under any convention, agreement, arrangement or treaty to which Singapore is or shall become a party. 37.2 The Authority shall notify the Licensee from time to time of any such convention, agreement, arrangement or treaty to which Condition 37.1 applies for its compliance. Renewed on 1 June 2022 PART VII: SUSPENSION, VARIATION AND TERMINATION 38 Penalty Framework for Breach of Licence Conditions 38.1 Where the Licensee breaches any licence condition, the Authority may impose a financial penalty on the Licensee in accordance with Section 10 of the Act. 39 Variation of Terms of Licence 39.1 Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of the terms of this Licence by giving the Licensee at least one (1) month’s notice in writing. 40 Suspension/Cancellation 40.1 The Authority may, in any of the events specified in Section 10 of the Act, by notice in writing given to the Licensee, suspend or cancel the Licence in whole or in part, or impose a financial penalty in such amounts the Authority thinks fit. 41 Termination of Licence or Cessation of Systems or Services 41.1 In the event that the Licensee desires to terminate its Licence, or cease its operation of the Systems or the provision of any of the Services, the Licensee shall seek the Authority’s approval in writing at least six (6) months in advance. 41.2 The Authority reserves the right to require the Licensee to facilitate the migration of its customers to suitable alternatives so as to minimise any service disruption that may be caused to its customers. 41.3 The Licensee shall continue the operation of the Systems and provision of the Services until the Authority’s written approval has been obtained under Condition 42.1 and the Licensee has satisfactorily met the Authority’s requirements, if any, to which the Authority’s approval is made subject to. Renewed on 1 June 2022 42 Rights upon Termination, Suspension or Cancellation 42.1 Any termination, suspension or cancellation of the Licence shall be without prejudice to the rights and remedies which may accrue to the Licensee or the Authority under the Licence or any written law as at the date of termination, suspension or cancellation except that the Licensee shall not have the right to seek a refund of the licence fee or any other fee paid in advance. 43 Exceptions and Limitations on Obligations 43.1 The Licensee shall not be held to have failed to comply with its obligations in this Licence if and to the extent that the Authority is satisfied that it is prevented from complying with those obligations for the following reasons: (a) malfunction or failure of any equipment where the Authority determines that reasonable measures were taken beforehand; (b) the act or omission of any national authority, local authority or international organisation; or (c) any other factor, which, in the opinion of the Authority is beyond the Licensee’s reasonable control and which notwithstanding the exercise by it of reasonable diligence and foresight, the Licensee was unable to prevent or overcome. Provided that the Licensee shall use all reasonable endeavours to resolve with all reasonable speed the factor(s) preventing the carrying out of its obligations and shall resume the performance of its obligations as soon as the factor(s) which prevented the performance thereof is resolved. Renewed on 1 June 2022 44 Compliance with the Law 44.1 The Licensee shall observe and comply with all local laws, including but not limited to the Act, the Telecommunications (Radio-communication) Regulations, the International Telecommunication Convention and any other treaty or convention to which Singapore is a party. 44.2 Nothing in this Licence shall be taken as discharging the Licensee from its obligations to obtain any other right, licence, permit or approval that may be required under any written law in force in Singapore. 45 Governing Law 45.1 This Licence shall be governed by and construed according to the law of Singapore. 46 Service of Notices 46.1 All notices under this Licence shall be in writing and shall be deemed to have been given if sent by hand or pre-paid post or by facsimile to the Licensee’s registered address as lodged with the Accounting and Corporate Regulatory Authority or by electronic mail to the Licensee’s electronic mail address as stated in its licence application to the Authority, or such other electronic mail address as notified to the Authority from time to time. Renewed on 1 June 2022 CONFIDENTIAL 47 Severability 47.1 Every condition and part thereof shall be construed as a separate and severable provision so that if any condition and part thereof is held invalid, unenforceable or illegal for any reason, the remainder of the Licence shall remain in full force in every respect. Issued on 1 June 2007 Renewed on 1 June 2022 Aileen Chia Director-General (Telecoms & Post) Info-communications Media Development Authority Renewed on 1 June 2022 CONFIDENTIAL SCHEDULE OF INTERPRETATION In this Licence, unless the context otherwise requires: (a) Words importing the singular or plural shall be deemed to include the plural or singular respectively; (b) The titles to the provisions of this Licence are for convenience of reference only and are not part of this Licence and shall not in any way affect the interpretation thereof; (c) Any word or expression used in this Licence shall have the same meaning as it has in the Act; (d) Any reference in this Licence to the Act shall include any regulations made thereunder; (e) Any reference in this Licence to any regulations made under the Act shall include any regulations made under the Act until such regulations are revoked or repealed by subsidiary legislation made under the Act; (f) Any reference in this Licence to a person shall be deemed to include natural and legal persons; (g) Any reference to monetary amounts in this Licence shall be deemed to be denominated in Singapore Dollars; and (h) Any reference to any guidelines, codes of practice or framework or other rules or documents promulgated by the Authority shall be read as reference to such as may be amended from time to time. Renewed on 1 June 2022 SCHEDULE A DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE ESTABLISHED BY VIEWQWEST PTE LTD [Licensee specific details have been removed] Renewed on 1 June 2022 SCHEDULE B DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE PROVIDED BY VIEWQWEST PTE LTD [Licensee specific details have been removed] Renewed on 1 June 2022 SCHEDULE C (Where applicable) SPECIFIC TERMS AND CONDITIONS FOR INTERNATIONAL SIMPLE RESALE SERVICES 1 Metering 1.1 The Licensee shall take all reasonable steps to ensure that any metering equipment used in connection with the International Simple Resale services (“ISR”) provided under the Licence is accurate and reliable. 1.2 Upon the written request of the Authority, the Licensee shall conduct tests on metering equipment to assess its accuracy, reliability and conformity to the technical standards, if any, as specified by the Authority. The Licensee shall submit the test results to the Authority within fourteen (14) days after the date of the test or within such other period as may be specified by the Authority. 2 Short Access Code 2.1 The Licensee may apply for a 4-digit access code that allow callers to gain access to the ISR. The allocation of the access code will be subject to the availability of such codes and consideration for other usage. The Licensee shall ensure that the access code allocated is used efficiently and effectively. 3 Registration of Subscribers 3.1 The Licensee shall provide procedures for service application or registration before any service activation to ensure that subscribers are properly signed up for the international call services and that the right parties are being billed. For the avoidance of doubt, this Condition 3.1 does not apply to prepaid card services. Renewed on 1 June 2022 3.2 The Licensee shall maintain a register containing records of its subscribers and their particulars, which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the subscribers: (a) Name; (b) Identity Number (as applicable, NRIC number, FIN, passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address; (d) Service Address; (e) Contact Information (landline number, mobile number, or email address); (f) Service Period (start and end date for each type of service); (g) Service Types: (i) Service ID; (ii) Assigned Client IP address and User ID/ User Name (where applicable); and (h) 3.3 Equipment ID (where applicable). The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the ISR to the subscriber. Renewed on 1 June 2022 4 Call Barring Facilities 4.1 The Licensee shall provide international call barring facilities to any consumer who wishes to bar the Licensee’s international call services, regardless of whether the consumer is a subscriber of any service provided by the Licensee, to further prevent any unauthorised or fraudulent activation of international call services. 5 Data Retention Requirements 5.1 The Licensee shall maintain the following data records, which shall be made available for inspection by authorised Singapore government agencies: (a) Assigned Source IP address and Date & Time Stamps; and (b) Assigned User ID/User Name (e.g., subscriber records associated with (a)). 5.2 The Authority reserves the right to require the Licensee to retain any other details as part of data records as necessary. 5.3 All data records shall be kept by the Licensee for a period of not less than twelve (12) calendar months. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR IP TELEPHONY SERVICES 1 Scope of Services 1.1 The Licence enables the Licensee to provide IP Telephony services using E.164 telephone numbers1 for such services and assigning such numbers to the Licensee’s subscriber (referred to in this Schedule as an “IP telephony number”). Such services allow subscribers to make and receive voice, data and/or video calls using the same telephone number from any domestic or overseas location where broadband Internet access is available. 2 Public Emergency Call Services 2.1 The Licensee shall disclose in advance to its subscribers whether the Services it provides may be used to contact the police emergency service (namely 999 or its substitute number), the fire and ambulance services (namely 995 or its substitute number) and any other national emergency services which the Minister may from time to time designate, for the purpose of notifying such services of any emergency. 2.2 The Licensee shall not charge its subscribers for any use of the Services to contact the emergency services referred to in Condition 2.1 of this Schedule. 2.3 The Licensee shall comply with the technical requirements and safeguards as specified under Condition – “Arrangements for Connection to Systems” in the main body of the Licence, for all calls made to the public emergency services referred to in Condition 2.1 of this Schedule. 1 An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”) standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits long and include a country code, area or city code, and a local number. Renewed on 1 June 2022 2.4 The Authority reserves the right to require the Licensee to comply with additional safety and security safeguards to enhance security measures for public and national safety. 3 Number Portability 3.1 The Licensee shall comply, at its own cost, with any requirement and guidelines established by the Authority on number portability required to be implemented by the Licensee. 4 Registration of Subscribers 4.1 The Licensee shall maintain a register containing records of its subscribers and their particulars which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the subscribers: (a) Name; (b) Identity Number (as applicable, NRIC number, FIN, passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address; (d) Service Address (where applicable); (e) Contact Information (landline number, mobile number or email address); (f) Service Period (start and end date for each type of service); (g) Service Types: (i) Service ID; Renewed on 1 June 2022 (ii) Assigned Client IP address and User ID/User Name (where applicable); and (h) Equipment ID (where applicable). 4.2 The Authority reserves the right to require the Licensee to record any other details as necessary in its register of subscribers. 4.3 Before recording the particulars referred to in Condition 4.1 of this Schedule, the Licensee shall: (a) where the subscriber is in Singapore, require the production of the subscriber’s identity card issued under the National Registration Act (Cap. 201), passport or Employment Pass and make and keep a photocopy of such evidence of identity; or (b) where the subscriber is not in Singapore, the Licensee shall use its best efforts to verify the identity of the subscriber through appropriate documents that are recognised by the authorised establishments in the country of purchase. 4.4 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the Services to the subscriber. 5 Registration of Retailers 5.1 The Licensee shall maintain a register containing records of its retailers and their particulars which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the retailer: (a) Name, business address and, as applicable, NRIC number, passport number or business registration number of the retailer in Singapore; Renewed on 1 June 2022 (b) Where the retailer is not based in Singapore, the applicable identification details obtained through appropriate documents that are recognised by the authorised establishments in the country of origin, shall be used instead; (c) Contact telephone number(s) of the retailer; and (d) IP telephony number accounts allocated by the Licensee to the retailer for sale. 5.2 The Licensee shall ensure that retailers selling its Services obtain the information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the registration of a subscriber and forward such information to the Licensee within two (2) days of the activation of the subscriber’s account. 5.3 The Authority reserves the right to require the Licensee to record any other details as necessary in its register of retailers. 5.4 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of which the retailer ceases to sell the Services of the Licensee. 6 Data Retention Requirements 6.1 The Licensee shall maintain the following data records, which shall be made available for inspection by authorised Singapore government agencies: 6.2 (a) Assigned Source IP address and Date & Time Stamps; and (b) Assigned User ID/User Name (e.g., subscriber records associated with (a)). The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls made and received through the Service, which are operated and/or provided in Singapore. Renewed on 1 June 2022 6.3 All data records including CDRs shall be kept by the Licensee for a period of not less than twelve (12) calendar months. 6.4 The Authority reserves the right to require the Licensee to retain any other details as part of data records as necessary. 7 Additional Conditions for Provision of IP Telephony Services Utilising Level “6” Telephone Numbers 7.1 Where the Licensee provides any of the Services utilising a level “6” telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of such services (hereinafter referred to as “Level “6” Services”). For the purposes of these Conditions, ‘Fixed Network Telecommunication Services’ means fixed line basic telephony services associated with number level “6”. 7.2 The Licensee shall ensure that subscribers of its Level “6” Services must be able to receive and make voice calls from/to subscribers on any public switched telecommunication network, public mobile network or public digital voice network in Singapore. 7.3 The Licensee shall ensure that: (a) any person through customer premises equipment that enables the use of its Level “6” Services; and (b) any person through its public payphones that enables the use of its Level “6” Services, may at any time and without charge, contact the relevant police emergency service (namely 999 or its substitute number), the fire and ambulance services (namely 995 or its substitute number) and any other national emergency services which the Minister may from time to time designate to be provided by operators of Fixed Network Telecommunication Services, for the purpose of notifying them of any emergency. Renewed on 1 June 2022 7.4 The Licensee shall ensure that its Level “6” Services are only provided to domestic subscribers (within Singapore) with a Singapore registered and billing address. 7.5 The Licensee shall ensure that its Level “6” Services comply with the same standards and requirements for number portability as may be established by the Authority from time to time for Fixed Network Telecommunication Services. 7.6 The Licensee shall: 7.7 7.8 (a) provide directory enquiry services based on an integrated customer database upon request to any person to whom the Licensee provides its Level “6” Services; and (c) provide directory enquiry services for subscribers of other licensees in relation to all persons to whom the Licensee provides its Level “6” Services. The Licensee shall: (a) provide integrated directories to subscribers of its Level “6” Services in accordance with such requirements as may be established by the Authority; and (b) exchange all relevant customer data of subscribers of its Level “6” Services with other licensees free-of-charge for the purpose of providing integrated directories and providing integrated directory enquiry services. The Licensee shall, if necessary, and subject to charges, terms and conditions to be agreed with other licensees, provide integrated directories for their subscribers. In the event that agreement cannot be reached, the matter shall be determined by the Authority, whose decision shall be final. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR LIVE AUDIOTEX SERVICES 1 Transmission of the Live Audiotex Services 1.1 The Licensee shall comply with the following transmission standards in the delivery of the announcement or programme: (a) there shall be no delay in starting the announcement or programme when a call is connected; (b) each of the live Audiotex services shall be assigned a different telephone number; (c) there shall be no interruptions during the announcement or programme; and (d) such other standards as may be specified by the Authority. 1.2 The Licensee shall ensure that the number of attempted calls at any time does not significantly exceed the number of call-in lines for the live Audiotex services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services and to prevent congestion to other users of the public telecommunication network. 1.3 The Licensee shall not, except with the prior arrangement with the licensed Facilities-Based Operator, organise any mass calling event which will generate a high influx of calls to the live Audiotex services. 1.4 The Licensee shall not enable callers to communicate amongst themselves directly in real-time. Renewed on 1 June 2022 1.5 The Licensee shall ensure that the Value-Added Network and/or the live Audiotex services provided through it are not used for any unlawful purpose. 2 Content and Accuracy of Announcements/Programmes 2.1 The Licensee shall be solely responsible for the content and its accuracy and shall obtain all necessary approvals from the relevant authorities in Singapore. 2.2 The Licensee shall indemnify and keep indemnified at all times the Authority against all claims for libel, slander, infringement of Intellectual Property rights or any other liability whatsoever arising from or in connection with the information transmitted or received through the Value-Added Network. 3 Announcement of Call Duration 3.1 The Licensee shall arrange for the live operator to announce the call duration to callers at regular intervals of a maximum of 15 minutes or less. The Licensee may either charge an information fee on per minute basis or a fixed fee on a per call basis. If the Licensee decides not to make regular announcements of call duration, it shall only charge a fixed fee on a per call basis. The fixed fee shall also be applicable to mixed pre-recorded and live Audiotex services that provide an option for a caller to talk to a live operator after listening to a pre-recorded information or programme. 4 Announcement of Call Charges 4.1 The Licensee shall ensure that its current call charges are published in all advertisements for the live Audiotex services. 4.2 The Licensee shall, in addition, announce the current call charges for the live Audiotex services at the beginning of the call. The Licensee shall provide a grace period during which calls are not charged for: Renewed on 1 June 2022 (a) the first 6 seconds of a call where the charge announcement lasts 4 seconds; or (b) the first 12 seconds of a call where the charge announcement lasts 10 seconds. 5 Data Retention Requirements 5.1 The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made and received through the Service, which are operated and/or provided in Singapore. 5.2 All CDRs shall be kept by the Licensee for a period of not less than twelve (12) calendar months. 5.3 The Authority reserves the right to require the Licensee to retain any other details as part of data records as necessary. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR MANAGED DATA NETWORK SERVICES 1 Technical Compatibility 1.1 The Licensee shall comply with any technical specifications prescribed by the Authority for the purposes of ensuring technical compatibility, avoiding technical harm to the telecommunication network and/or systems of Facilities-Based Operators or preventing safety hazards to personnel in the connection of telecommunication equipment and/or systems to the network. 2 Metering 2.1 The Licensee shall take all reasonable steps to ensure that any metering equipment used in connection with the Managed Data Network Services (“MDNS”) provided under the Licence is accurate and reliable. 2.2 Upon the written request of the Authority, the Licensee shall conduct tests on metering equipment to assess its accuracy, reliability and conformity to the technical standards, if any, as specified by the Authority. The Licensee shall submit the test results to the Authority within fourteen (14) days after the date of the test or within such other period as may be specified by the Authority. 3 Registration of Subscribers 3.1 The Licensee shall maintain a register containing records of its subscribers and their particulars, which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the subscribers: (a) Name; Renewed on 1 June 2022 (b) Identity Number (as applicable, NRIC number, FIN, passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address; (d) Service Address; (e) Contact Information (landline number, mobile number, or email address); (f) Service Period (start and end date for each type of service); (g) Service Types: (i) Service ID; (ii) Assigned Client IP address and User ID/User Name (where applicable); and (h) Equipment ID (where applicable). 3.2 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the MDNS to the subscriber. 4 Data Retention Requirements 4.1 The Authority reserves the right to require the Licensee to retain any details as part of data records as necessary. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR MOBILE VIRTUAL NETWORK OPERATION 1 Scope of Services 1.1 The Licence enables the Licensee to operate as a Mobile Virtual Network Operator (“MVNO”). An MVNO is an operator who provides mobile subscription and call services to its customers with no allocation of spectrum. The MVNO must use part of the networks of a mobile operator licensed by the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver its customers’ calls. The MVNO must pay such FBO for the use of the network and/or the essential radio segment of the network(s). 2 Public Emergency Call Services 2.1 The Licensee shall ensure that any person through functioning mobile terminal equipment may at any time and without charge, contact the relevant police service (namely 999 or its substitute number), the fire and ambulance services (namely 995 or its substitute number) and any other national emergency services which the Minister may from time to time designate, for the purpose of notifying the relevant services of any emergency. 3 Number Portability 3.1 The Licensee shall implement number portability from commencement of provision of the Service. 3.2 The Licensee shall comply, at its own cost, with any requirement and guidelines established by the Authority on number portability. Renewed on 1 June 2022 4 Minimum Age of Subscribers for Prepaid Service 4.1 The Licensee shall not provide the prepaid Service to any person below 15 years of age. 5 Registration of Subscribers of Prepaid Service 5.1 The Licensee shall maintain a register containing records of its prepaid subscribers (“Register of Prepaid Subscribers”) and their particulars which shall be made available for inspection by authorised Singapore government agencies. The Register of Prepaid Subscribers shall contain the following particulars of the subscribers: (a) Name; (b) Address; (c) Identity Number (as applicable, NRIC number, 11B number, passport number, FIN, work permit number, or relevant pass number1 of the subscriber and business registration number of the company for corporate customer); (d) Contact Information (landline number, mobile number, or email address); (e) Service Period (start and end date for each type of service); (f) Service Type(s): (i) Service ID (e.g., International Mobile Subscriber Identity (“IMSI”) numbers and Mobile Subscriber Integrated Services Digital Network assigned to the subscriber); 1 The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a). Renewed on 1 June 2022 (ii) (g) Assigned Client IP address and User ID/User Name (where applicable); and Equipment ID (where applicable). 5.2 The Authority reserves the right to require the Licensee to record any other details in the Register of Prepaid Subscribers. 5.3 Before recording the particulars referred to in Condition 5.1 of this Schedule, the Licensee shall: (a) where the subscriber purchases the prepaid Service(s) in Singapore, require the production of the subscriber’s identity card issued under the National Registration Act (Cap. 201), the Singapore Armed Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act (Cap. 42), passport or the following documentation as applicable: (i) S Pass (ii) Employment Pass (iii) EntrePass (iv) Training Employment Pass (v) Personalised Employment Pass (vi) Work Holiday Pass (vii) Dependant’s Pass (viii) Long Term Pass (ix) Student’s Pass and make and keep a photocopy of such evidence of identity; or (b) where the subscriber purchases the prepaid Service(s) outside of Singapore, the Licensee shall use its best efforts to verify the identity of the subscriber through appropriate documents that are recognised by the authorised establishments in the country of purchase. Renewed on 1 June 2022 5.4 The Register of Prepaid Subscribers shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the Services to the subscriber. 5.5 The Licensee shall not sell more than the prescribed limit of the prepaid Service to a subscriber. 6 Registration of Retailers of Prepaid Service 6.1 The Licensee shall: 6.2 (a) only allow its authorised retailers to sell its prepaid Service; and (b) allocate its prepaid Service to its authorised retailers based on actual sales and activation. The Licensee shall maintain a register containing records of every retailer of its prepaid Service (the “Register of Prepaid Retailers”), which shall be made available for inspection by authorised Singapore government agencies. The Register of Prepaid Retailers shall contain the following particulars of the retailer: (a) Name, business address and as applicable, NRIC number, passport number or business registration number of the retailer in Singapore; (b) Where the retailer is not based in Singapore, the applicable identification details obtained through appropriate documents that are recognised by the authorised establishments in the country of origin, shall be used instead; (c) Contact telephone number(s) of the retailer; and (d) Prepaid cellular mobile number accounts allocated by the Licensee to the retailer for sale. Renewed on 1 June 2022 6.3 The Licensee shall ensure that the retailers selling its prepaid Service obtain the information and observe the requirements set out in Conditions 5.1, 5.2 and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure that such retailer forwards the subscriber’s records to the Licensee within seven (7) working days from the date of purchase. 6.4 The Authority reserves the right to require the Licensee to record any other details in the Register of Prepaid Retailers. 6.5 The Register of Prepaid Retailers shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date on which the retailer ceases to sell the Licensee’s prepaid Service. 7 Registration of Subscribers of Postpaid Service 7.1 The Licensee shall provide procedures for postpaid Service application or registration before any postpaid Service activation to ensure that subscribers are properly signed up for the postpaid Service and that the right parties are being billed. 7.2 The Licensee shall maintain a register containing records of its postpaid subscribers (the “Register of Postpaid Subscribers”) and their particulars which shall be made available for inspection by authorised Singapore government agencies. The Register of Postpaid Subscribers shall contain the following particulars of the subscribers: (a) Name; (b) Identity Number (as applicable, NRIC number, 11B number, FIN, or passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address; (d) Service Address (where applicable); Renewed on 1 June 2022 (e) Contact Information (landline number, mobile number, or email address); (f) Service Period (start and end date for each type of service); (g) Service Type(s): (h) (i) Service ID (e.g., International Mobile Subscriber Identity (“IMSI”) numbers and Mobile Subscriber Integrated Services Digital Network assigned to the subscriber); (ii) Assigned Client IP address and User ID/User Name (where applicable); and Equipment ID (where applicable). 7.3 The Authority reserves the right to require the Licensee to record any other details in the Register of Postpaid Subscribers. 7.4 Before recording the particulars referred to in Condition 7.2 of this Schedule, the Licensee shall require the production of the subscriber’s identity card issued under the National Registration Act (Cap. 201), the Singapore Armed Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act (Cap. 42), passport or Employment Pass as applicable and make and keep a photocopy of such evidence of identity. 7.5 The Register of Postpaid Subscribers shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the Service to the subscriber. 8 Registration of Retailers of Postpaid Service 8.1 The Licensee shall maintain a register containing records of every retailer of its postpaid Service (the “Register of Postpaid Retailers”) which shall be Renewed on 1 June 2022 made available for inspection by authorised Singapore government agencies. The Register of Postpaid Retailers shall contain the following particulars of the retailer: (a) Name, business address and as applicable, NRIC number, passport number or business registration number of the retailer in Singapore; (b) Where the retailer is not based in Singapore, the applicable identification details obtained through appropriate documents that are recognised by the authorised establishments in the country of origin, shall be used instead; (c) Contact telephone number(s) of the retailer; and (d) Postpaid cellular mobile number accounts allocated by the Licensee to the retailer for sale. 8.2 The Authority reserves the right to require the Licensee to record any other details in the Register of Postpaid Retailers. 8.3 The Register of Postpaid Retailers shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date on which the retailer ceases to sell the Licensee’s postpaid Service. 9 Access to the Registration Information 9.1 The Licensee shall ensure that all electronic systems (including systems used by its authorised retailers) connected to and used for the purposes of maintaining the the Register of Prepaid Subscribers and Register of Prepaid Retailers under Conditions 5 and 6 of this Schedule, and the Register of Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7 and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013 Code of Practice for Information Security Controls including all amendments and revisions thereto from time to time in force. Renewed on 1 June 2022 9.2 The Licensee shall maintain records of all access by any persons to the Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of Postpaid Subscribers and Register of Postpaid Retailers (“Records of Access”), where applicable. The Records of Access shall include the name, user ID and employer company of any person accessing the registers, the date and time of each incidence of access by such person, and any other information which the Authority may require the Licensee to include from time to time. 9.3 The Records of Access shall be submitted to authorised Singapore government agencies for audit checks where required by the authorised Singapore government agencies. 9.4 The Authority reserves the right to require the Licensee to comply with any other security requirements relating to the Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of Postpaid Subscribers and Register of Postpaid Retailers. 10 Termination of Service 10.1 In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for prepaid Service, in respect of any subscriber, the Licensee shall as soon as practicable, terminate the prepaid Service to that subscriber, where applicable, within fourteen (14) days of the sale of the prepaid Service, and/or after giving reasonable notice to the subscriber via Short Message Service (“SMS”) or other suitable means. The foregoing shall be without prejudice to the Authority’s right to take enforcement action against the Licensee for failing to comply with the said conditions. 11 Data Retention Requirements 11.1 The Authority reserves the right to require the Licensee to retain any details as part of data records as necessary. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR PUBLIC INTERNET ACCESS SERVICES 1 Scope of Services 1.1 The Licence enables the Licensee to establish, install and maintain a public Internet access facility or system for the provision of public Internet access services in Singapore. 2 Electronic-mail Address Portability 2.1 The Licensee shall comply, at its own cost, with any guidelines established by the Authority, on electronic-mail address portability. 3 Content 3.1 The Licensee shall comply with any term and condition as may be imposed by the Authority for the content that is transmitted through the Systems. 4 Publication of Information in Relation to Broadband Internet Access Services 4.1 The Licensee shall comply with such frameworks as may be established by the Authority for the publication of information pertaining to broadband Internet access services offered by the Licensee, including but not limited to the access speeds, throughput, round-trip latency, webpage loading time and any other information that the Authority may require the Licensee to publish. Renewed on 1 June 2022 5 Registration of Subscribers 5.1 The Licensee shall maintain a register containing records of its subscribers and their particulars which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the subscribers: (a) Name; (b) Identity Number (as applicable, NRIC number, FIN, passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address (where applicable); (d) Service Address (where applicable); (e) Contact Information (landline number, mobile number, or email address); (f) Service Period (start and end date for each type of service); (g) Service Types: (i) Service ID; (ii) Assigned Client IP address and User ID/User Name (where applicable); and (h) Equipment ID (where applicable). 5.2 The Authority reserves the right to require the Licensee to record any other details as necessary in its register of subscribers. 5.3 Before recording the particulars referred to in Condition 5.1 of this Schedule, the Licensee shall: Renewed on 1 June 2022 (a) where the subscriber is in Singapore, require the production of the subscriber’s identity card issued under the National Registration Act (Cap. 201), passport or Employment Pass and make and keep a photocopy of such evidence of identity; or (b) where the subscriber is not in Singapore, the Licensee shall use its best efforts to verify the identity of the subscriber through appropriate documents that are recognised by the authorised establishments in the country of purchase. 5.4 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the Services to the subscriber. 6 Registration of Retailers 6.1 The Licensee shall maintain a register containing records of its retailers and their particulars which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the retailer: 6.2 (a) Name, business address, and as applicable, NRIC number, passport number or business registration number of the retailer in Singapore; (b) Where the retailer is not based in Singapore, the applicable identification details obtained through appropriate documents that are recognised by the authorised establishments in the country of origin, shall be used instead; and (c) Contact telephone number(s) of the retailer. The Licensee shall ensure that retailers selling its Services obtain the information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the registration of a subscriber and forward such information to the Licensee within two (2) days of the activation of the subscriber’s account. Renewed on 1 June 2022 6.3 The Authority reserves the right to require the Licensee to record any other details as necessary in its register of retailers. 6.4 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of which the retailer ceases to sell the Services of the Licensee. 7 Data Retention Requirements 7.1 The Licensee shall maintain the following data records, which shall be made available for inspection by authorised Singapore government agencies: (a) Assigned Source IP address and Date & Time Stamps; and (b) Assigned User ID/User Name (e.g., subscriber records associated with (a)). 7.2 The Authority reserves the right to require the Licensee to retain any other details as part of data records as necessary. 7.3 All data records shall be kept by the Licensee for a period of not less than twelve (12) calendar months. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES 1 Declaration of Usage 1.1 The Licensee shall ensure that the subscribers declare, in writing, the usage of the local leased fixed-line connection and their compliance with all licensing and regulatory conditions and requirements of the Authority. The Licensee shall terminate its agreement with the subscribers if such subscribers are found to infringe any term and condition of the Licence or any provision of the Act. 2 Registration of Subscribers 2.1 The Licensee shall maintain a register containing records of its subscribers and their particulars which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the subscribers: (a) Name; (b) Identity Number (as applicable, NRIC number, FIN, passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address; (d) Service Address; (e) Contact Information (landline number, mobile number, or email address); Renewed on 1 June 2022 (f) Service Period (start and end date for each type of service); (g) Service Types: (i) Service ID; (ii) Assigned Client IP address and User ID/User Name (where applicable); and (h) Equipment ID (where applicable). 2.2 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the Services to the subscriber. 3 Marketing 3.1 The Licensee shall state clearly in all marketing and promotional communications that the Licensee is a local leased fixed-line connectivity reseller. 4 Data Retention Requirements 4.1 The Authority reserves the right to require the Licensee to retain any details as part of data records as necessary. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES 1 Establishment of Service Nodes 1.1 The Licensee is required to establish a service node in Singapore and make available the information on the routing table, subscriber database, call traffic statistics and/or other records maintained by the service node for inspection whenever requested. The Licensee without a service node in Singapore may provide Store & Forward Value-Added Network services through a local access node which is connected to the public switched telecommunication networks provided by a Facilities-Based Operator licensed by the Authority. 2 Transmission of Value-Added Network traffic over the Internet 2.1 The Licensee may choose to carry its Value-Added Network traffic over dedicated leased circuits or switched/permanent virtual circuits such as frame relay circuits. The Licensee may also choose to transmit its VAN traffic through virtual private network links over the Internet. Renewed on 1 June 2022 SCHEDULE C (Where Applicable) SPECIFIC TERMS AND CONDITIONS FOR VIRTUAL PRIVATE NETWORK SERVICES 1 Technical Compatibility 1.1 The Licensee shall comply with any technical specifications prescribed by the Authority for the purposes of ensuring technical compatibility, avoiding technical harm to the telecommunication network of any Facilities-Based Operator or preventing safety hazards to the personnel in the connection of telecommunication equipment and/or systems to the network. 2 Metering 2.1 The Licensee shall take all reasonable steps to ensure that any metering equipment used in connection with the Virtual Private Network (“VPN”) services operated under the Licence is accurate and reliable. 2.2 Upon the written request of the Authority, the Licensee shall conduct tests on metering equipment to assess its accuracy, reliability and conformity to the technical standards, if any, as specified by the Authority. The Licensee shall submit the test results to the Authority within fourteen (14) days after the date of the test or within such other period as may be specified by the Authority. 3 Registration of Subscribers 3.1 The Licensee shall maintain a register containing records of its subscribers and their particulars, which shall be made available for inspection by authorised Singapore government agencies. The records shall contain the following particulars of the subscribers: (a) Name; Renewed on 1 June 2022 (b) Identity Number (as applicable, NRIC number, FIN, passport number of the subscriber and business registration number of the company for corporate customer); (c) Billing Address; (d) Service Address; (e) Contact Information (landline number, mobile number, or email address); (f) Service Period (start and end date for each type of service); (g) Service Types: (i) Service ID; (ii) Assigned Client IP address and User ID/User Name (where applicable); and (h) Equipment ID (where applicable). 3.2 The records in the register shall be kept by the Licensee for a period of not less than twelve (12) calendar months from the date of termination of the VPN services to the subscriber. 4 Data Retention Requirements 4.1 The Authority reserves the right to require the Licensee to retain any details as part of data records as necessary. Renewed on 1 June 2022

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