_id,_item,_version,_commit,name,licence-pdf,_item_full_hash,licence-text
1,1,1,1332,Agora Communications Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Agora.pdf,b63d70175f599dd9dd8fea0a88a0e3b01a2a90b7,
2,2,1,1332,Antina Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Antina.pdf,4bef1b248828acd610d898271cbe15e8566d91e9,
3,3,1,1332,AT&T Worldwide Telecommunications Services Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ATTWorldwide.pdf,2b3868e62794e086dce95452fadb84a8b9e06ea0,
4,4,1,1332,Australia-Singapore Cable (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ASCSingapore.pdf,7ea72646db9fce9011946839a503f563a454c079,
5,5,1,1332,Belgacom International Carrier Services Asia Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Belgacom.pdf,07eb6d27ecdf86a9dfc59d349d73fe19da89c304,
6,6,1,1332,Bharti International (Singapore) Pte Ltd f.k.a. Bharti Airtel (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/BhartiAirtel.pdf,7d43665018e3acc3aa0163d8ea03840fa6df7187,
7,7,1,1332,Biznet Networks Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Biznet.pdf,518d676fa0fcf990dccd5595478e3441b2b6ba39,
8,8,1,1332,BlueTel Networks Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/BlueTel.pdf,756353bab03eb6fbab90397a3cec098edd6a15b8,
9,9,1,1332,BT Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/BTSpore.pdf,b03f7cabe06e2ec5ae61e44cbb943869a2cb0110,
10,10,1,1332,Campana Group Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Campana.pdf,66f201707c4cfa56b081066fb2dfab94b8456e10,
11,11,1,1332,China Mobile International (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ChinaMobile.pdf,9e9e83196eeaa36d1304f232d090efe0bb339a1f,
12,12,1,1332,China Telecom (Asia Pacific) Pte Ltd f.k.a. China Telecom (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ChinaTelecom.pdf,fc25bbbc9c9d7ace3146917a8be7a19df75e7a9b,
13,13,1,1332,China Unicom (Singapore) Operations Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ChinaUnicom.pdf,0c19361faf6d63d5169086da0c10f547748d39ef,
14,14,1,1332,Chunghwa Telecom Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ChungHwa.pdf,5be20ccb48c2b1bbc23fb562fee06b5b00adab20,
15,15,1,1332,CitiCall Communications Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/citicall.pdf,fa76e61a89a97da91a81ac47978830e12a5581ae,
16,16,1,1332,Cloud Telecommunications (S) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/cloud-telecom-licence.pdf,b8c2fb49a16f28b1adf68d73ca006c4c57401749,
17,17,1,1332,Colt Technology Services Pte Ltd f.k.a. KVH (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/colt.pdf,4927764e220731ffe41affec64b1e48ae9a232db,
18,18,1,1332,Converge ICT Singapore Pte. Ltd.,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Converge-ICT-Singapore-Licence-Redacted.pdf,6a08d7bc631cad07b047a85ede2cda42c82c226c,
19,19,1,1332,Deltel Technologies (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Deltel.pdf,1d9f32e4e77db9494387ede3fc96fca27e72416c,
20,20,1,1332,Deutsche Telekom Global Business Solutions Singapore Pte Ltd f.k.a. T-Systems Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/DTGBSS.pdf,844b8568fe8f3a0496326e53c1a7c05cf9469bb5,
21,21,1,1332,EITC Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/EITCSingapore.pdf,7d693f5545042ad80d8aa8b5908c53b4e4e41237,
22,22,1,1332,Encompass Digital Media (Asia) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Encompass.pdf,7cab6267c444bbed3bff838d20623c4d87496d9f,
23,23,1,1332,Etisalat Wholesale Asia Pacific Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Etisalat.pdf,2e3d8a4513fbc019076f614ccc5f93041c973340,
24,24,1,1332,Flag Telecom Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Flag.pdf,f49e5eea041f7cc7440ce91d9c13c07d29048d0e,
25,25,1,1332,Global Transit Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/GTS.pdf,d350469f81c50a4f82f3daefc68077c36b11ea76,
26,26,1,1332,GlobeCast Asia Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/GlobeCast.pdf,5d898d1e1423001067bbd0e5cc92e6b8f188916b,
27,27,1,1332,GlobeTel Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/GlobeTel.pdf,abdf5959ba129495d9756320338f881043a3872e,
28,28,1,1332,Google Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/GoogleSingapore.pdf,80bf56c2015c97d4d01270a415b7440c127c5ef2,
29,29,1,1332,,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/DNAComms.pdf,cd8f33824cef17097ddaac756fc63ae6d92776ba,
30,30,1,1332,HBC Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/HBC.pdf,c4dc5984891c7cbf1b9bcf41a4abd13372af6113,
31,31,1,1332,HGC Global Communications Pte Limited,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/hgc-licence-redacted.pdf,ff52894c2498f1e2b650f2765051319d079aaa98,
32,32,1,1332,HKT Global (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/HKT.pdf,b8f2b23b70efc335b0d87c1b7b663b146bdc82f5,
33,33,1,1332,Indosat Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Indosat.pdf,c71430499493a86b92fa035642d447f456bea009,
34,34,1,1332,IntraWave Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Intrawave.pdf,20df6c4c96f80f0b9e555ba83ff8de4a344a141f,
35,35,1,1332,ISMO Pte Ltd f.k.a. IPS Telecommunication Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/IPSTelecom.pdf,f731ca4f0e1a39c576dc0a0607d2ceb3b3976542,
36,36,1,1332,KDDI Asia Pacific Pte Ltd f.k.a. KDDI Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/KDDI.pdf,c6e3837d687d333594fa2f38d3fed1c75aedad2b,
37,37,1,1332,Keppel Midgard Holdings Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/KeppelMidgard.pdf,6c872c0909e33728f0d84bd77078aa847234160e,
38,38,1,1332,M1 Limited,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/M1.pdf,bb0e338b8dbcb9858d91da4e8a996887bcd3f5e7,
39,39,1,1332,M1 Limited and M1 Network Private Limited,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/M1-and-M1-Network-Licence-redacted.pdf,3a6ec7c31e1b45e49aee08d921d8327f3557e545,
40,40,1,1332,Matrix Networks Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Matrix.pdf,8263c5ab661c48e65ba300bbe5b65570fa8c3a13,
41,41,1,1332,MediaCorp Pte Ltd (Satellite FBO Licence),https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/MediaCorpSat.pdf,b2945edc01dde6cd3ca45cbab2ba916a5ece241d,
42,42,1,1332,MediaCorp Pte Ltd (TTS FBO Licence),https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/MediacorpPL.pdf,9c39a48a535ac0a8ef46d43a0f7f965c621a6e84,
43,43,1,1332,Montclair Telecom Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Montclair.pdf,b8488b6c78c1b0f926ac8eeeb3be667278b5bf92,
44,44,1,1332,Moratel International Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/MoratelIntl.pdf,ce0c04bb2b6e54035583ffa437277469b747380e,
45,45,1,1811,Grid Communications Pte Ltd f.k.a. Digital Network Access Communications Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/DNAComms.pdf,d8b64caedeebf73d2230e9c0f2a9a176a3af6f0f,
46,46,1,1811,MyRepublic Broadband Pte Ltd f.k.a. MyRepublic Limited,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/MyRepublic.pdf,c857f76ac9ca2eff74b1ddea27a7d5a05e5c8d0c,
47,47,1,1811,NetLink NBN Management Pte Ltd (In Its Capacity As Trustee-Manager of NetLink NBN Trust) and NetLink Management Pte Ltd (In Its Capacity As Trustee of NetLink Trust),https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/NetLink-NBN.pdf,a7613beaff33ad65ab9304817de8b812e0d956bc,
48,48,1,1811,NTT Communications World Network (S) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/NTT.pdf,e7532cb3c85edb5ca7b9c6401f06449cdeecbe2a,
49,49,1,1811,Nucleus Connect Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/NucleusConnect.pdf,16637596f1741bde3fc6f2c5cc2908cc080ecd15,
50,50,1,1811,Orange Carriers Singapore Pte. Ltd. f.k.a. France Telecom Long Distance Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/FranceTelecom.pdf,f93f847ee9c64e78aba1d09d38564dfb285f76dd,
51,51,1,1811,PGAS Telecommunications International Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/PGASIntl.pdf,18b83c2d131d42f10a82fca9e2717ea548f42c1f,
52,52,1,1811,Planetcast International Pte. Ltd. (f.k.a. Adore Technologies Pte Ltd),https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Planetcast.pdf,d234668ba4e48073effa1b7dfad208106fab47d0,
53,53,1,1811,Reach International Telecom (Singapore) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/ReachITel.pdf,3a1ad2c47e04ff8faaa00ccdc32a30f0309fbc5a,
54,54,1,1811,Reliance Jio Infocomm Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/RelianceJio.pdf,9eb2d44d8d446e55a36efcdc472ed51c426b093c,
55,55,1,1811,Simba Telecom Pte. Ltd. (f.k.a. TPG Telecom Pte. Ltd.),https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Simba-FBO-Licence-Redacted.pdf,14cdbcb327493fbbd6b3012d93dad1eb96c79d4e,
56,56,1,1811,Singapore Telecommunications Limited,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SingTelLtd.pdf,258c849d19900a8ad129408d706abf1f42f71a65,
57,57,1,1811,Singtel Mobile Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SingTelM.pdf,b0e986152c9fcc7a269ef2501fb1888ba247f972,
58,58,1,1811,SkyLab Networks Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SkyLabNetworks.pdf,7a28324754dacb91ce12fb9a0f28921742236070,
59,59,1,1811,SPConnect Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SPConnect.pdf,bd7576308a708a36230bf3bf4a30bbcbfc93f318,
60,60,1,1811,SpeedCast Singapore Pte Ltd f.k.a. ST Teleport Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/speedcast.pdf,17c7973eeebbab06c30ab0815248f9d5812189db,
61,61,1,1811,SPTEL Pte Ltd f.k.a. SP Telecommunications Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SPTelecom.pdf,0ac87bbb96585a729c7039b1c30d5975b1eddbe8,
62,62,1,1811,StarHub Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/9-April-StarHubLtd.pdf,19b4b04fe935231cf62f9b5f25ec8ff48484f274,
63,63,1,1811,StarHub Mobile Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/StarHubM.pdf,82081207bd5c54aaf4970325203edcc6bcab2a0d,
64,64,1,1811,Starlink Internet Services Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/5-starlink-fbo-licence-redacted.pdf,71ba26e1eeca520671592e2ec4e5cb46b7a5b85d,
65,65,1,1811,Strides Engineering Pte Ltd f.k.a. SMRT Services Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/strides.pdf,fec01f500a3bfedfeeac37a1ed0ff8179a17bef9,
66,66,1,1811,SUBCO Singapore Pte. Ltd. f.k.a. Sub.Co Singapore Pte. Ltd.,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SubCo.pdf,11af3ef98fc3fc3b3734af5008232e9fb6faeb61,
67,67,1,1811,SuperInternet Access Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SuperInternet.pdf,01c5955dcaffabb9c4ff9550299f2659dddbdfdb,
68,68,1,1811,Superloop (Singapore) Pte Ltd ,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/superloop.pdf,ae9e09d066edf175cdaa3ca2fb2d93bfd6180f4d,
69,69,1,1811,Super Sea Cable Networks Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/SuperSeaCable.pdf,1d68fc8b387e97d5be2b3738d392a9f371fa1e8b,
70,70,1,1811,Super Sistem Cruz Pte. Ltd.,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/supersistemcruz.pdf,b98c9c299f33c1c92ceb97adb5b086131df437c5,
71,71,1,1811,Tata Communications International Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Tata.pdf,4da48e349a9b89e2d13ddaf4493aa32a2dc42696,
72,72,1,1811,TE Globe Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/TEGlobe.pdf,051e0b8c627f8a675db3b21486902bc37f30913d,
73,73,1,1811,Telekom Malaysia (S) Pte. Ltd. ,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/telekom-malaysiaredacted22-feb-2023.pdf,0cecfd1f7d298a0f04d75ffe21876f5d02051b44,
74,74,1,1811,Telekomunikasi Indonesia International Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/TII.pdf,733e4f92aaf4d93005e970cbd7a729d0c7cbb98a,
75,75,1,1811,Telstra Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/TELSTRA.pdf,369d8832208d6b06ecc5485647487c5769ea111c,
76,76,1,1811,TI Sparkle Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/TItaliaSS.pdf,48aa3f31a0aefc78a094f9964498c92426ba2156,
77,77,1,1811,UnaBiz Network Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/UnaBiz.pdf,6459cdb6fb57d2202e99eaa09613e9312959fe2f,
78,78,1,1811,Verizon Communications Singapore Pte Ltd f.k.a. MCI WorldCom Asia Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Verizon.pdf,b803282c5f94ec500202879be577fca3f73f8a58,
79,79,1,1811,Viewqwest Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/viewqwest.pdf,1bfd08e47c060b8bd81721e8305709f2bd2f6c7a,
80,80,1,1811,Vodafone Enterprise Singapore Pte Ltd f.k.a. Vodafone Enterprise Global Network Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/CableWireless.pdf,53f75572f638e60a7777351ccdc976d737a8fe61,
81,81,1,1811,Xenith IG Singapore Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees/-/media/Imda/Files/Regulation-Licensing-and-Consultations/Licensing/Licensees/FBO/Xenith-FBO-Licence-redacted.pdf,106da5583c41a5a025de68fcfd4c6c2d12319ba7,
82,82,1,1811,YTL Communications (S) Pte Ltd,https://www.imda.gov.sg/regulations-and-licences/licensing/list-of-telecommunication-and-postal-service-licensees//-/media/imda/files/regulation-licensing-and-consultations/licensing/licensees/fbo/ytl-communications.pdf,dc1bde2fb0275f0cc4eff51e02ac70a271f6e438,
83,1,2,1812,,,365d4e736cf8a7f2ed2aa1f33bf7a319e9234e97,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO
AGORA COMMUNICATIONS PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 24 MAY 2018

TABLE OF CONTENTS
PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.
20.
21.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment

Issued on 24 May 2018

PART V:
22.
23.
24.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorships and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

Issued on 24 May 2018

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY AGORA
COMMUNICATIONS PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES
TO
BE
PROVIDED
BY
AGORA
COMMUNICATIONS PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Issued on 24 May 2018

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO AGORA COMMUNICATIONS PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
“Authority”), in exercise of the powers conferred on it under Section 5 of the
Telecommunications Act (Cap. 323) (hereinafter referred to as “the Act”) hereby grants
to Agora Communications Pte Ltd (hereinafter referred to as “the Licensee”) a licence
(hereinafter referred to as “the Licence”) to establish, install and maintain the
telecommunication systems and to operate and provide the telecommunication services as
specified in the Licence. For the avoidance of doubt, all terms and conditions herein and
in the Schedules annexed hereto, shall be collectively referred to and taken by all parties
concerned as the Licence.
1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –

Issued on 24 May 2018

(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject
to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.

Issued on 24 May 2018

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

Issued on 24 May 2018

6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
obligations of the Licensee under Schedule D in the form of a Banker’s
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
the Licensee’s application commitments and any additional terms and
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Issued on 24 May 2018

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Issued on 24 May 2018

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Issued on 24 May 2018

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority's approval all telecommunication
infrastructure, technology and any telecommunication equipment which is part
of the Systems or which is to be connected to the Systems.

13.2

The Licensee shall seek the Authority's prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority's prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Issued on 24 May 2018

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers allocated
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to the number(s) assigned. The
Licensee shall take the necessary steps to ensure that the number(s) allocated
is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Issued on 24 May 2018

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

Issued on 24 May 2018

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

In this Condition, “Intellectual Property Rights” means, without prejudice to
its generality, the rights to patents, trademarks, designs, know-how and
copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

The Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

The Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

The A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,
then the Licensee shall route such international incoming calls on
specified circuits.

Issued on 24 May 2018

20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes to its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Issued on 24 May 2018

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Issued on 24 May 2018

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Issued on 24 May 2018

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, “Authorised Overseas System” means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Issued on 24 May 2018

31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority's written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not

Issued on 24 May 2018

authorised to receive the same without the prior written consent of the Chief
Executive of the Authority. The Licensee shall further take all reasonable
precautions in dealing with the said directions so as to prevent any unauthorised
person from having access to the same.
34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information

Issued on 24 May 2018

obtained pursuant to Condition 35.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

36.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 36.1 as well as the fact
that the Authority has requested the Licensee to participate in such
emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government's obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

37.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 37.1 applies
for its compliance.

Issued on 24 May 2018

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 8 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

39

Variation of Terms of Licence

39.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

41.2

No termination shall take effect until the Authority’s approval has been
obtained under Condition 41.1.

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

Issued on 24 May 2018

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other licences, permits or approvals that may be
required under any written law in force in Singapore.

Issued on 24 May 2018

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 24 May 2018

B
/
Director-General (Telecoms & Post)

Deputy CE (Policy, Regulation & Competition Development)
Info-communications Media Development Authority

Issued on 24 May 2018

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Issued on 24 May 2018

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY AGORA COMMUNICATIONS PTE LTD

[Licensee specific details have been removed]

Issued on 24 May 2018

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY AGORA COMMUNICATIONS PTE LTD

[Licensee specific details have been removed]

Issued on 24 May 2018

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale (“ISR”)
services operated under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR services. The allocation of the access code will be subject
to the availability of such codes and consideration for other usage. The
Licensee shall ensure that the access code allocated is used efficiently and
effectively.

3

Quality of Service

3.1

The Licensee shall comply with the following minimum Quality of Services
(“QoS”) standards for the international voice and/or data services provided:
(a)

At least 95% of calls should not have a post dialling delay of more than
25 seconds; and

Issued on 24 May 2018

(b)

At least 90% of calls made are able to seize a circuit.

3.2

The Authority reserves the right to modify the above-mentioned standards
from time to time, and the Licensee shall comply with such modified
standards accordingly.

4

Registration of Subscribers

4.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being billed.
For the avoidance of doubt, this Condition 4.1 does not apply to prepaid card
services.

4.2

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

types of services provided e.g. circuit capacity and destinations;
and

(f)

assigned User ID/User Name where applicable.

Issued on 24 May 2018

5

Call Barring Facilities

5.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call service.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the customers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of the Authority. The Licensee shall terminate
its agreement with the customers if such customers are found to infringe any
term and condition of the Licence or any provision of the Act.

2

Registration of the Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscriber:
(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

types of services provided e.g. circuit capacity and destinations;
and

(f)

assigned User ID/User Name where applicable.

Issued on 24 May 2018

2.2

The register shall be kept by the Licensee for a period of not less than twelve
(12) calendar months from the date of termination of the Services to the
subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES
1

Electronic-mail Address Portability

1.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

2

Content

2.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

3

Publication of Information in Relation to Broadband Internet Access
Services

3.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

4.

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

Issued on 24 May 2018

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types; and

(f)

assigned User ID/User Name.

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration
Act (Cap. 201), passport or Employment Pass and make and keep
a photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its
best efforts to verify the identity of the subscriber through
appropriate documents that are recognised by the authorised
establishments in the country of purchase.

4.4

In the case of termination of the Services to a subscriber, the subscriber’s
records shall be kept by the Licensee for a period of not less than twelve (12)
calendar months from the date of termination.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised

Issued on 24 May 2018

Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in
Singapore;

(b)

where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that
are recognised by the authorised establishments in the country of
origin, shall be used instead; and

(c)

contact telephone number(s) of the retailer.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not less
than twelve (12) calendar months from the date of which the retailer ceases to
sell the Services of the Licensee.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3.

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:

Issued on 24 May 2018

3.2

(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types; and

(f)

assigned User ID/User Name where applicable.

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3.

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:

Issued on 24 May 2018

3.2

(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types; and

(f)

assigned User ID/User Name where applicable.

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Public Emergency Call Services

1.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying them of any emergency.

2

Number Portability

2.1

The Licensee shall implement number portability from commencement of
provision of the Service.

2.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

3

Quality of Service Standards

3.1

The Authority reserves the right to establish minimum quality of service
standards for the Services provided by the Licensee with which the
Licensee shall comply.

4

Prepaid SIM Cards

4.1

The Licensee shall comply with the following additional conditions for
distribution of prepaid SIM cards for sale to end-users:
(a)

Keep a register of all its retailers and the buyers of the prepaid SIM
cards; and

Issued on 24 May 2018

(b)

Control the allocation of prepaid cards to the retailers based on actual
sales and activation.

5

Registration of Customers of Prepaid SIM Cards

5.1

The Licensee shall work with the mobile operator whose networks it uses to
provide the Services to ensure the maintenance of a register containing
records of every customer that purchases the Licensee’s prepaid SIM cards
which shall be made available for inspection by authorised Singapore
government agencies. The register shall contain the following particulars of
the customers:
(a)

name, address and as applicable, NRIC number, 11B number, passport
number, work permit number, relevant pass number or business
registration number (or, where the customer is not located in Singapore,
the applicable identification details obtained through appropriate
documents that are recognised by the authorised establishments in the
country of purchase, shall be used instead);

(b)

mobile cellular number assigned to the customer; and

(c)

date of activation of the customer’s account.

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of customers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the customer is in Singapore, require the production of the
customer’s identity card issued under the National Registration Act
(Cap. 201), the Singapore Armed Forces Act (Cap. 295), the Police
Force Act (Cap 235), the Civil Defence Act (Cap. 42), passport or the
following documentations as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass

Issued on 24 May 2018

(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or
(b)

where the customer is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the customer through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of termination of the Services to
the customer.

6

Registration of Retailers of Prepaid SIM Cards

6.1

The Licensee shall:

6.2

(a)

distribute its prepaid SIM cards only to its authorised retailers; and

(b)

allocate its prepaid SIM cards to such retailers based on actual sales
and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid SIM cards which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the retailer:
(a)

name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are

Issued on 24 May 2018

recognised by the authorised establishments in the country of origin,
shall be used instead;
(c)

contact telephone number(s) of the retailer; and

(d)

prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

6.3

The Licensee shall ensure that the retailers selling its prepaid SIM cards
obtain the information and observe the requirements set out in Conditions
5.1, 5.2 and 5.3 of this Schedule. Where the Licensee’s retailer conducts inflight or overseas sales of the Licensee’s prepaid SIM cards, the Licensee
shall ensure that such retailer forwards the customer’s records to the
Licensee within seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.5

The records in the register shall be kept at the Licensee’s premises for a
period of not less than twelve (12) months from the date on which the retailer
ceases to sell the Licensee’s prepaid SIM cards.

7

Access to the Registration Information

7.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the registers of customers and retailers of prepaid SIM cards
under Conditions 5 and 6 of this Schedule are in compliance with the
ISO/IEC 27002:2005 Code of Practice for Information Security
Management.

7.2

The Licensee shall maintain records of all access to the registers of
customers and retailers of prepaid SIM cards. The records shall include the
name, user ID and employer company of any person accessing the registers,
the date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

Issued on 24 May 2018

7.3

The records of access referred to in Condition 7.2 of this Schedule shall be
submitted to the Authority and/or authorised Singapore government agencies
for audit checks where required by the Authority and/or authorised Singapore
government agencies.

7.4

The registers of customers and retailers of prepaid SIM cards shall reside in
Singapore. The Licensee shall not replicate or allow there to be any
replication of the registers of customers and retailers of prepaid SIM cards
without the prior written approval of the Authority.

7.5

The Authority reserves the right to require the Licensee to comply with any
other security requirements as necessary on the registers of customers and
retailers of prepaid SIM cards.

8

Service Registration for Post-Paid SIM Cards

8.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the Services provided through post-paid SIM cards and that the right
parties are being billed.

8.2

The Licensee shall maintain a register containing records of every subscriber
which shall be made available for inspection by authorised Singapore
government agencies. The register shall contain the following particulars of
the subscribers:
(a) name, date of birth, address and as applicable, NRIC number, 11B
number, passport number, work permit number or business registration
number;

8.3

(b)

mobile cellular number assigned to the subscriber; and

(c)

dates of activation and termination of the subscriber’s account.

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

Issued on 24 May 2018

8.4

Before recording the particulars referred to in Condition 8.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

8.5

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of termination of the Services to
the subscriber.

9

Minimum Age of Customers

9.1

The Licensee shall not provide the Services to any person below the age 15
years.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

There shall be no delay in starting the announcement or programme
when a call is connected;

(b)

Each of the live Audiotex services shall be assigned a different
telephone number;

(c)

There shall be no interruptions during the announcement or
programme; and

(d)

Such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Issued on 24 May 2018

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Charges

3.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

3.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

Issued on 24 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s customer (referred to in this Schedule as an “IP telephony
number”). Such services allow customers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its customers whether the IP
Telephony services it provides may be used to contact the police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying such services of any emergency.

2.2

The Licensee shall not charge its customers for any use of the IP Telephony
services to contact the emergency services referred to in Condition 1.1 of this
Schedule.

2.3

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

1 An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”) standard
network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits long and include a
country code, area or city code, and a local number.

Issued on 24 May 2018

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:

4.2

(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer (or, where the subscriber is not
located in Singapore, the applicable identification details obtained
through appropriate documents that are recognised by the
authorised establishments in the country of purchase shall be used
instead);

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types;

(f)

assigned User ID/User Name where applicable; and

(g)

Media Access Control (“MAC”) / Internet Protocol (“IP”) address
where applicable; and

(h)

IP telephony number assigned to the subscriber.

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

Issued on 24 May 2018

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

In the case of termination of the IP Telephony service to a subscriber, the
subscriber’s records shall be kept by the Licensee for a period of not less
than twelve (12) calendar months from the date of termination.

4.5

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Licensee’s IP Telephony Services which are
operated and/or provided in Singapore.

4.6

All CDRs shall be kept by the Licensee in Singapore for a period of not less
than twelve (12) calendar months.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(d)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore (or,
where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are

Issued on 24 May 2018

recognised by the authorised establishments in the country of origin,
shall be used instead.);
(e)

Contact telephone number(s) of the retailer; and

(f)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of which the retailer ceases to sell
the Services of the Licensee.

6

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

6.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 6.2 to 6.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, “Fixed Network Telecommunication
Services” means fixed line basic telephony services associated with number
level “6”.

6.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
telecommunication network, public mobile network or public digital voice
network in Singapore.

Issued on 24 May 2018

6.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enable the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services, may at any time and without charge, contact the
relevant police emergency service (namely 999 or its substitute
number), the fire and ambulance services (namely 995 or its substitute
number) and any other national emergency services which the Minister
may from time to time designate to be provided by operators of Fixed
Network Telecommunication Services, for the purpose of notifying
them of any emergency.

6.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic customers (within Singapore) with a Singapore registered and
billing address.

6.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

6.6

The Licensee shall:

6.7

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

Issued on 24 May 2018

(b)

6.8

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Issued on 24 May 2018

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Issued on 24 May 2018

"
84,2,2,1812,,,e15a1c6df96ee136aa6fa4795366a2d44fd8255a,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO ANTINA PTE. LTD. UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 2 NOVEMBER 2020

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
14.
15.
16.
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies

PART III:
10.
11.
12.
13.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment
Use of and Access to Space and Facilities for Mobile Deployment

Issued on 2 November 2020

20.

Requirement for Underground Telecommunication Systems

PART V:
21.
22.
23.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
36.
37.
38.
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law

Issued on 2 November 2020

44.
45.

Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY ANTINA PTE.
LTD.

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY ANTINA PTE. LTD.

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- REQUIRED PERFORMANCE BOND FORM

Issued on 2 November 2020

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO ANTINA PTE. LTD. UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
(A)

On 17 February 2020, M1 Limited (“M1”) and StarHub Mobile Pte Ltd
(“StarHub Mobile”) (collectively referred to as “the Consortium”) submitted
its Proposal in response to the Info-communications Media Development
Authority’s (hereinafter referred to as the “Authority”) Call for Proposal
Documents for the Provision of Fifth-Generation (5G) Mobile Networks and
Services in Singapore issued by the Authority on 17 October 2019, as
described in Volume 1 (Instructions to Mobile Network Operators (“MNO”))
as amended, supplemented or varied by the Authority (“CFP Documents”).
The Consortium’s Proposal for the Provision of Fifth-Generation (“5G”)
Mobile Networks and Services in Singapore and subsequent Clarifications
between the Authority and the Consortium regarding its Proposal are
collectively referred to as the “5G CFP Submissions”.

(B)

As part of the 5G CFP Submissions, M1 and StarHub Mobile established a
joint venture company, Antina Pte. Ltd. (“Antina”), to build and operate a
shared Radio Access Network (“RAN”), and provide wholesale
telecommunication services (including transmission services leased from M1
and StarHub Ltd connecting the RAN to the respective 5G core networks of
M1 and StarHub Mobile) to enable M1 and StarHub Mobile to operate each
of their own 5G Mobile Networks and provide 5G Mobile services in
accordance with their respective Facilities-Based Operations Licences. To
regulate the affairs of Antina and the rights of M1 and StarHub Mobile as
shareholders of Antina, M1, StarHub Mobile and Antina entered into a
Subscription and Shareholders’ Agreement dated 19 October 2020.

(C)

Separate from the shared RAN that Antina will build and operate and the
leased transmission network that will be used for the operation of the RAN,
M1 and StarHub Mobile will each build and/or operate their own 5G Core
networks, transmission and other network elements in accordance with their
respective Facilities-Based Operations Licences.

Issued on 2 November 2020

(D)

Accordingly, the Authority, in exercise of the powers conferred on it under
Section 5 of the Telecommunications Act (Cap. 323) (hereinafter referred to
as “the Act”) hereby grants a licence (the “Licence”) to Antina (hereinafter
referred to as “the Licensee”) to establish, install and maintain the
telecommunication systems and to operate and provide the telecommunication
services as specified in the Licence.

(E)

For the avoidance of doubt, all terms and conditions herein and in the
Schedules annexed hereto, shall be collectively referred to and taken by all
parties concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 38 or terminated by the Licensee in accordance
with Condition 39 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks
fit and subject to such terms and conditions as may be specified by the
Authority under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than
$50 million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than
$100 million.

Issued on 2 November 2020

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000
shall be payable by the Licensee within two (2) weeks of the grant of the
Licence and shall be adjusted at the end of the Licensee’s financial year based
on the Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and
excluding) the date of its receipt in full by the Authority, which interest shall
accrue from day to day and shall be calculated on the basis of the actual
number of days elapsed and a three hundred and sixty-five (365) day year.
The applicable rate of interest shall be the average of the prevailing prime
lending rates of the banks and finance companies quoted and published by the
Monetary Authority of Singapore. For the avoidance of doubt, the Licensee
shall continue to be subject to its obligations under the Licence and shall not
be released from such obligations by reason of any late payment of licence
fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be under
a continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

Issued on 2 November 2020

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its
rights, duties, liabilities, obligations and privileges under this Licence to any
person or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedules C and D. For the
avoidance of doubt, the terms and conditions listed in Schedule A to D of this
Licence shall form part of this Licence and are terms and conditions that are
binding and enforceable on the Licensee. The Licensee shall not operate or
provide any system or service not described in Schedules A and B except
with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or
makes changes to any system and/or service, the Licensee shall provide the
Authority such technical and/or non-technical information as may be required
by the Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and
any other commitments as submitted to the Authority in its licence
application.

6

Performance Bond

6.1

The Licensee shall provide the Authority with a performance bond to secure
the obligations of the Licensee (“PB”). This PB shall be in the form of a
Banker’s Guarantee made in favour of the Authority and shall contain the

Issued on 2 November 2020

provisions set out in Schedule D and such other provisions which will be
specified by the Authority at a later date (the “Required PB Form”).
6.2

The Licensee shall provide the PB within twenty-eight (28) days from the
date the Authority issues the finalised Required PB Form. If the Licensee
fails to provide the PB within this time, the Authority shall be entitled to
suspend this Licence (or any part thereof) immediately by notice in writing.

6.3

The Licensee shall not be released from any of its obligations under the
Licence by any breach or forfeiture of the performance bond.

Issued on 2 November 2020

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that any person through functioning mobile
equipment may at any time and without charge, contact the relevant police
service (namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying them of any emergency.

8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

Issued on 2 November 2020

PART III:

TECHNICAL OBLIGATIONS

10

Use of Telecommunication Equipment in the Systems

10.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority’s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

10.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

11

Operation of Radio-communication Stations

11.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation
of any radio-communication stations comprised in the Systems and shall
abide by any conditions imposed thereunder, including the payment of station
licence fees and frequency fees for the allocation and management of
frequencies by the Authority.

11.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any
radio-communication station comprised in the Systems shall be submitted in
writing for the Authority’s prior approval.

11.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Issued on 2 November 2020

12

Use of Radio Frequencies

12.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

12.2

The Licensee shall take all necessary steps to ensure that the use of its
Systems is safe and does not cause interference to other existing radiocommunication networks operating in the same band or in other bands. The
Licensee shall also take appropriate measures to ensure that its Systems are
adequately protected from interference that may be caused by networks
operating in the same band or in other bands.

13

Assignment of Numbers

13.1

The Licensee shall comply with the Authority’s National Numbering Plan
and the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the
Authority, justify the use of numbers and shall, subject to payment of the
required fees for Golden Numbers, be provided with the necessary numbers
to enable the effective and efficient operation of the Systems and provision of
the Services. The Licensee shall take all necessary steps to ensure that the
numbers assigned are efficiently utilised.

13.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

13.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Issued on 2 November 2020

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
14

Requirement to Provide Access

14.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

14.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

14.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from
time to time.

15

Connection to Other Systems

15.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

15.2

(a)

any equipment approved or exempted from approval by the Authority
for connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements,
which the Authority may impose from time to time.

Notwithstanding Condition 15.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that

Issued on 2 November 2020

effect to the person who has under his control such equipment or
system.
15.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so
far as the conditions are prescribed in the Act or in this Licence. In the event
that the parties cannot reach an agreement, the matter shall be determined by
the Authority, whose decision shall be final.

16

Arrangements for Connection to Systems

16.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems
other than those set by the Authority. In particular, the Licensee shall not,
except where the Authority is satisfied that it is reasonable, exercise any
Intellectual Property Rights which it owns or is licensed to use in a manner
which prevents or inhibits the connection of approved equipment or systems
to the Systems.

16.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to
its generality, the rights to patents, trademarks, designs, know-how and
copyright.

16.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming
call for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7

Issued on 2 November 2020

signalling, then the Licensee shall route such international incoming
calls on specified circuits.
17

Changes to Systems

17.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment
or systems connected to the Systems or which would have the effect of
making such connections inoperable. The period of notice given shall be
appropriate to the likely impact on the parties affected and on connected
equipment or systems and shall be decided in consultation with the Authority.

17.2

Where the Authority considers that a change in the Systems referred to in
Condition 17.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes to its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

18

Infrastructure Sharing and Deployment

18.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions
and notifications which the Authority may issue from time to time.

18.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval.
The Licensee shall share infrastructure whenever and wherever mandated by
the Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

19

Use of and Access to Space and Facilities for Mobile Deployment

19.1

The Licensee shall comply with the Authority’s requirements for the use of
and access to space and facilities for mobile deployment, including but not

Issued on 2 November 2020

limited to the codes of practice, directions and notifications, which the
Authority may issue from time to time.
20

Requirement for Underground Telecommunication Systems

20.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Issued on 2 November 2020

PART V:

SERVICE OBLIGATIONS

21

Price Control/Tariffing Arrangements/Quality of Service Standards

21.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

21.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

21.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

22

Publication of Charges, Terms and Conditions and Other Information

22.1

The Licensee shall publish information about the Services it provides,
covering inter alia, descriptions and pricing of the Services available, the
terms and conditions thereof, and the provision of fault repair and any other
commercial and technical services, and such other information as the
Authority may require the Licensee to publish in relation to the Services.

23

Confidentiality of Subscriber Information

23.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

23.2

Notwithstanding Condition 23.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Issued on 2 November 2020

PART VI:

OTHER OBLIGATIONS

24

Codes of Practice and Advisory Guidelines

24.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority
may issue from time to time.

25

Accounting Separation

25.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time
to time.

26

Restriction on Undue Preference and Undue Discrimination

26.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price
and performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

27

Restriction Against Anti-Competitive Arrangements

27.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

28

Restriction on Exclusive Arrangement for International Services

28.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which

Issued on 2 November 2020

unfairly preclude or restrict, to the detriment of the national and/or public
interest, the provision of any international telecommunication services by any
person licensed by the Authority to provide those services.
28.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign
country as authorised to provide telecommunication services by or through
that system.

28.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

29

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

29.1

Where the Licensee intends to enter into any joint venture, association,
contract or arrangement with a third party, the effect or purported effect of
which would be to permit a person who is not originally a party to this
Licence to share in the benefits of, or otherwise gain any rights or privileges
under this Licence, or which would otherwise result in a breach or
circumvention of Condition 3.1, the Licensee shall seek the Authority’s
approval for the joint venture, association, contract or arrangement in
question.

29.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

29.3

If the Licensee fails to effect the necessary changes referred to in Condition
29.2, the Authority may direct the Licensee to terminate any such joint
venture, association, contract or arrangement.

29.4

Nothing in Condition 29.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its

Issued on 2 November 2020

duties and obligations under this Licence provided that the Licensee shall be
liable to the Authority for any act, omission, default, neglect or otherwise of
the agents and independent contractors or sub-contractors in carrying out any
such works or providing any such services.
30

Board Directorship and Management Appointments

30.1

The Licensee shall seek the Authority's written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide
the Authority with the details of any such change and any further
information requested by the Authority.

31

Direction by the Authority

31.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

31.2

The Authority may, by notice in writing to the Licensee amend, vary or
revoke wholly or in part any directions given by it pursuant to Condition
31.1.

31.3

Unless otherwise expressly specified, the Licensee shall safeguard the
secrecy of all directions given by the Authority. The Licensee shall not
during the currency and after the expiry, termination or cancellation of the
Licence disclose or permit the disclosure of any of the said directions to any
person not authorised to receive the same without the prior written consent of
the Chief Executive Officer of the Authority. The Licensee shall further take
all reasonable precautions in dealing with the said directions so as to prevent
any unauthorised person from having access to the same.

32

Dispute Resolution

32.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

Issued on 2 November 2020

32.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

33

Provision of Information to the Authority

33.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate
and complete.

33.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the
audited accounts and reports prepared under this Condition 33.2 to the
Authority for inspection and verification.

33.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 33.1, as
well as the fact that the Authority has requested for such document and/or
information.

33.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 33.1 as the Authority
deems fit. Where the Authority proposes to disclose any document or
information obtained pursuant to Condition 33.1 and the Authority
considers that the disclosure would result in the release of information
concerning the business, commercial or financial affairs of the Licensee or
which disclosure would or could reasonably be expected to adversely affect
the Licensee’s lawful business, commercial or financial affairs, the
Authority will give the Licensee a reasonable opportunity to make
representations on the proposed disclosure before the Authority makes a
final decision on whether to disclose the information.

Issued on 2 November 2020

34

Participation in Emergency Activities

34.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

34.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 34.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

34.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

35

International Obligations

35.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

35.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 35.1
applies for its compliance.

Issued on 2 November 2020

PART VII:

SUSPENSION, VARIATION AND TERMINATION

36

Penalty Framework for Breach of Licence Conditions

36.1

Where the Licensee breaches any licence condition, the Authority may
impose a financial penalty on the Licensee in accordance with Section 8 of
the Act. The Authority may also forfeit any monies payable under the
performance bond as stated in Condition 6.

37

Variation of Terms of Licence

37.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s
notice in writing.

38

Suspension/Cancellation

38.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in
whole or in part, or impose a financial penalty in such amounts the Authority
thinks fit.

39

Termination of Licence or Cessation of Systems or Services

39.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in
advance.

39.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any
service disruption that may be caused to its customers.

39.3

The Licensee shall continue the operation of the Systems and provision of the
Services until the Authority’s written approval has been obtained under
Condition 39.1 and the Licensee has satisfactorily met the Authority’s
requirements, if any, to which the Authority’s approval is made subject to.

Issued on 2 November 2020

40

Rights upon Termination, Suspension or Cancellation

40.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

41

Exceptions and Limitations on Obligations

41.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is
prevented from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise
by it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
42

Compliance with the Law

42.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Issued on 2 November 2020

42.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

43

Governing Law

43.1

This Licence shall be governed by and construed according to the law of
Singapore.

44

Service of Notices

44.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic mail to the Licensee’s electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

45

Severability

45.1

Every condition and part thereof shall be construed as a separate and
severable provision so that if any condition and part thereof is held invalid,
unenforceable or illegal for any reason, the remainder of the Licence shall
remain in full force in every respect.

Issued on 2 November 2020

Aileen Chia
Director-General (Telecoms & Post)
Deputy CE (Policy, Regulation & Competition Development)
Info-communications Media Development Authority

Issued on 2 November 2020

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural
or singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as
it has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other
rules or documents promulgated by the Authority shall be read as reference to
such as may be amended from time to time.

Issued on 2 November 2020

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY ANTINA PTE. LTD.

[Licensee specific details have been removed]

Issued on 2 November 2020

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY ANTINA PTE. LTD.

[Licensee specific details have been removed]

Issued on 2 November 2020

SCHEDULE C

SPECIFIC TERMS AND CONDITIONS FOR
5G AND/OR INTERNATIONAL MOBILE TELECOMMUNICATIONS-2020
SYSTEMS AND SERVICES

[Licensee specific details have been removed]

Issued on 2 November 2020

SCHEDULE D
REQUIRED PERFORMANCE BOND FORM

[Licensee specific details have been removed]

Issued on 2 November 2020

"
85,3,2,1812,,,181a362427036a3bf4ef2a3eced3dce949a4c11d,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO AT&T WORLDWIDE TELECOMMUNICATIONS SERVICES
SINGAPORE PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 9 MARCH 2001
RENEWED ON 9 MARCH 2016

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
16.
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems

Modified on 21 January 2019

20.
21.

Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
22.
23.
24.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations

Modified on 21 January 2019

44.
45.
46.
47.

Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY AT&T
WORLDWIDE TELECOMMUNICATIONS SERVICES
SINGAPORE PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY AT&T WORLDWIDE
TELECOMMUNICATIONS SERVICES SINGAPORE PTE
LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

Modified on 21 January 2019

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO AT&T WORLDWIDE TELECOMMUNICATIONS SERVICES
SINGAPORE PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
A.

On 9 March 2001, the Info-communications Development Authority of
Singapore (now known as the Info-communications Media Development
Authority and hereinafter referred to as the “Authority”), in exercise of the
powers conferred on it under Section 5 of the Telecommunications Act (Cap.
323) (hereinafter referred to as the “Act”) issued this licence (hereinafter
referred to as the “Licence”) to AT&T Worldwide Telecommunications
Services Singapore Pte Ltd (hereinafter referred to as the “Licensee”) a licence
to establish, install and maintain the telecommunication systems and to operate
and provide the telecommunication services as then specified in the Licence.

B.

On 29 October 2015, the Licensee submitted its confirmation to renew the
Licence which is due to expire on 8 March 2016.

C.

On 9 March 2016, the Authority approved the renewal of the Licence, subject
to the terms and conditions set out herein which shall be referred to and taken
by all parties concerned as the Licence.

D.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 7 of the Act, modified the terms and conditions of the
Licence, which took effect on 21 January 2019.

Modified on 21 January 2019

1

Period of Licence

1.1

The Licence is renewed on 9 March 2016 and shall be valid for a period of
fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s

Modified on 21 January 2019

financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.
2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject
to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

Modified on 21 January 2019

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

Modified on 21 January 2019

PART II:

BASIC OBLIGATIONS OF LICENSEE

6

Public Emergency Call Services

6.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Modified on 21 January 2019

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
9.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

11

Integrated Directories and Directory Enquiry Services

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Modified on 21 January 2019

PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority’s approval all telecommunication
infrastructure, technology and any telecommunication equipment which is part
of the Systems or which is to be connected to the Systems.

12.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Modified on 21 January 2019

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Modified on 21 January 2019

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

16.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Modified on 21 January 2019

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,

Modified on 21 January 2019

then the Licensee shall route such international incoming calls on
specified circuits.
19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

19.2

Where the Authority considers that a change in the Systems referred to in
Condition 19.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes to its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Modified on 21 January 2019

21

Requirement for Underground Telecommunication Systems

21.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Modified on 21 January 2019

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Modified on 21 January 2019

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Modified on 21 January 2019

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Modified on 21 January 2019

31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority's written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

Modified on 21 January 2019

disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems

Modified on 21 January 2019

fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 35.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

36.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 36.1 as well as the fact
that the Authority has requested the Licensee to participate in such
emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Modified on 21 January 2019

37.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 37.1 applies
for its compliance.

Modified on 21 January 2019

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 8 of the Act.

39

Variation of Terms of Licence

39.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence or Cessation of Systems or Services

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

41.2

No termination shall take effect until the Authority’s approval has been
obtained under Condition 41.1.

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

Modified on 21 January 2019

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

Modified on 21 January 2019

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 9 March 2001
Renewed on 9 March 2016

Director-General (Telecoms & Post)
Deputy CE (Policy, Regulation & Competition Development)
Info-communications Media Development Authority

Modified on 21 January 2019

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Modified on 21 January 2019

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY AT&T WORLDWIDE TELECOMMUNICATIONS
SERVICES SINGAPORE PTE LTD
[Licensee specific details have been removed]

Amended on 8 September 2016

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY AT&T WORLDWIDE TELECOMMUNICATIONS SERVICES
SINGAPORE PTE LTD
[Licensee specific details have been removed]

Amended on 28 April 2017

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
SIM-BASED MACHINE-TO-MACHINE (M2M) SERVICES

1

Conditions of Operation

1.1

The Licensee shall ensure that all SIM cards which are used in the provision
of M2M Services by the Licensee are configured to be used only for the
automated communication between machines and devices (including voice
communication within the scope of a pre-defined service feature and within
a closed user group), and not for other purposes (such as voice
communication with an external person) unless the prior written approval of
the Authority has been obtained.

1.2

Prior to the commencement of the provision of M2M Services, the Licensee
shall notify the Authority in writing, the particulars of all local mobile
telecommunication operator(s) that the Licensee will be working with in
relation to the provision of M2M Services (for example, in connection with
roaming) and the Licensee shall also promptly notify the Authority of any
subsequent change thereof.

2

Register of SIM Cards

2.1

The Licensee shall maintain a register containing full and accurate records
of all SIM cards which are used in connection with the provision of M2M
Services by the Licensee, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
International Mobile Subscriber Identity (“IMSI”) numbers and Mobile
Subscriber Integrated Services Digital Network Numbers (“MSISDN”) of
the SIM cards. The Licensee shall also provide the above particulars of the
SIM cards to the Authority as and when requested by the Authority.

Modified on 21 January 2019

2.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of SIM cards.

2.3

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
M2M Services to the subscriber.

3

Support to Government Agencies

3.1

The Licensee shall work and cooperate fully with the authorised Singapore
government agencies to render assistance in any investigation in connection
with the provision of M2M Services by the Licensee.

Modified on 21 January 2019

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Modified on 21 January 2019

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Modified on 21 January 2019

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.
1

Modified on 21 January 2019

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Modified on 21 January 2019

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Modified on 21 January 2019

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Modified on 21 January 2019

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Modified on 21 January 2019

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Modified on 21 January 2019

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Modified on 21 January 2019

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Modified on 21 January 2019

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Modified on 21 January 2019

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number 1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

1

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Modified on 21 January 2019

(ii)

(g)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

Modified on 21 January 2019

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

Modified on 21 January 2019

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

Modified on 21 January 2019

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.

Modified on 21 January 2019

The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of

Modified on 21 January 2019

Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.
9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Modified on 21 January 2019

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act

Modified on 21 January 2019

(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or
(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

Modified on 21 January 2019

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of the Authority. The Licensee shall terminate
its agreement with the subscribers if such subscribers are found to infringe
any term and condition of the Licence or any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

Modified on 21 January 2019

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Modified on 21 January 2019

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

"
86,4,2,1812,,,d3194ac992ebb4e51b348b47e44aaae3ab2882b8,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS
GRANTED BY THE INFO-COMMUNICATIONS DEVELOPMENT
AUTHORITY OF SINGAPORE TO
AUSTRALIA-SINGAPORE CABLE (SINGAPORE) PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)
ON 15 SEPTEMBER 2011

ISSUED ON 15 SEPTEMBER 2011

Issued on 15 September 2011

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directory and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radiocommunication Stations
Use of Radio Frequencies
Assignment of Numbers

Issued on 15 September 2011

PART IV:
17.
18.
19.
20.
21.

Requirements to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment

PART V:
22.
23.
24.

32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.

ACCESS AND INTERCONNECTION OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Management Arrangements
Direction by IDA
Dispute Resolution
Provision of Information to IDA
Participation in Emergency Activities
International Obligations

Issued on 15 September 2011

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension /Cancellation
Termination of Licence
Rights upon Termination, Suspension or Cancellation
Exception and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTEPRETATIONS
SCHEDULE A
SCHEDULE B
SCHEDULE C
SCHEDULE D

-

Issued on 15 September 2011

THE SYSTEMS
THE SERVICES
THE SPECIFIC TERMS AND CONDITIONS
PERFORMANCE BOND

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS
GRANTED BY THE INFO-COMMUNICATIONS DEVELOPMENT
AUTHORITY OF SINGAPORE TO
AUSTRALIA-SINGAPORE CABLE (SINGAPORE) PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)
ON 15 SEPTEMBER 2011

PART I: THE LICENCE
The Info-communications Development Authority of Singapore (hereinafter referred to
as “IDA”), in exercise of the powers conferred on it under Section 5 of the
Telecommunications Act (Chapter 323) (hereinafter referred to as “the Act"") hereby
grants to Australia-Singapore Cable (Singapore) Pte Ltd (hereinafter referred to as “the
Licensee”) a licence to establish, install and maintain the telecommunication systems
specified in Schedule A (hereinafter referred to as “the Systems""); to operate and provide
the telecommunication services specified in Schedule B (hereinafter referred to as ""the
Services"") subject to the terms and conditions set out herein; and the specific terms and
conditions set out in Schedule C.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of 15 years, unless suspended or cancelled by IDA in accordance with
Condition 40 or terminated by the Licensee in accordance with Condition 41
of this Licence.

1.2

The Licence may be further renewed for such period as IDA thinks fit and
subject to such terms and conditions as may be specified by IDA under
Section 5 of the Act.

Issued on 15 September 2011

2

Payment of Licence Fee*
(*Condition 2 was amended on 1 January 2013.)

2.1

The Licensee shall pay to IDA an annual fee which is based on the audited
annual gross turnover (“AGTO”) for the provision of the services during the
Licensee’s financial year. The annual fee payable shall be the total of –
(a) a minimum sum of $80,000;
(b) 0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and
(c) 1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000
shall be payable by the Licensee within 2 weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited accounts submitted to IDA.

2.4

For the subsequent years, the annual licence fee based on the last available
audited accounts, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited accounts are available.

2.5

In the event of a default by the Licensee in the payment of any fee when
due under the Licence, the Licensee shall pay to IDA interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and
excluding) the date of its receipt in full by IDA, which interest shall accrue
from day to day and shall be calculated on the basis of the actual number of

Issued on 15 September 2011

days elapsed and a 365 day year. The applicable rate of interest shall be
the average of the prevailing prime lending rates of the banks and finance
companies quoted and published by the Monetary Authority of Singapore.
For the avoidance of doubt, the Licensee shall continue to be subject to its
obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.
2.6

The Licensee shall submit to IDA an audited AGTO statement, not later
than 6 months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be
under a continuing obligation to submit the same immediately
notwithstanding any penalties imposed by IDA for breach of Condition 2.6
or this Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its
rights, duties, liabilities, obligations and privileges under this Licence to any
person or persons except with the prior approval of IDA

3.2

Any such approval shall be given subject to terms and conditions, which IDA
at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the Systems as described in
Schedule A for the provision of the Services as described in Schedule B. The
Licensee shall not operate or provide any system or service not described in
Schedules A and B except with the prior approval of IDA.

4.2

Where the Licensee wishes to introduce a new system and/or service or
makes changes to any system and/or service, the Licensee shall provide IDA
such technical and/or non-technical information as may be required by IDA
within such period as may be specified by IDA.

Issued on 15 September 2011

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes and
any other commitments as submitted to IDA in its licence application.

6

Performance Bond

6.1

The Licensee shall within 28 days following the award of the Licence,
provide IDA with a performance bond to secure the obligations of the
Licensee under Schedule D in the form of a Banker’s Guarantee made in
favour of IDA. IDA will specify in detail the terms and conditions of the
performance bond for the Licensee based on the Licensee’s application
commitments and any additional terms and conditions deemed necessary by
IDA.

6.2

The Licensee shall not be released from any of its obligations under the
Licence by any breach or forfeiture of the performance bond.

Issued on 15 September 2011

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a) any person through customer premises equipment; and
(b) any person through its public payphones
may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying them of any emergency.

8

Public Maritime Emergency Services

8.1

The Licensee shall ensure that it is possible for any person to contact at any
time and without charge, distress, urgency and safety services for shipping for
the purpose of notifying them of an emergency and shall, subject to fair and
proper payment by the relevant Government ministry, department, statutory
board or official agency, provide the necessary facilities for distress, urgency
and safety services in accordance with the Radio Regulations of the
International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways for the
provision of national security and emergency services.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. IDA reserves the right to require the
Licensee to obtain IDA’s prior written approval on any charges it intends to

Issued on 15 September 2011

levy for the provision of the directory enquiry services and the Licensee
shall comply with such requirement imposed.
10.2

IDA reserves the right to direct the Licensee to provide directory enquiry
services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

IDA reserves the right to direct the Licensee to provide integrated directories
for all subscribers at no charge (except with the approval of IDA) and at
annual intervals or any other intervals to be agreed with IDA.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by IDA, whose decision is final.

12

Integrated Directory and Directory Enquiry Service

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and
providing integrated directory enquiry services.

Issued on 15 September 2011

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for IDA's approval all telecommunication
infrastructure, technology and any telecommunication equipment which is
part of the Systems or which is to be connected to the Systems.

13.2

The Licensee shall seek IDA's prior approval from time to time for any other
telecommunication equipment to be used in the operation of the Systems for
which the approval has not been granted under Section 9 of the Act, whether
such other equipment is in addition to or intended to replace the existing
equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation
of any radio-communication stations comprised in the Systems and shall
abide by any conditions imposed thereunder, including the payment of station
licence fees and frequency fees for the allocation and management of
frequencies by IDA.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any
radio-communication station comprised in the Systems shall be submitted in
writing for IDA's prior approval.

14.3

The height of the antenna of any radio-communication station comprised in
the Systems shall not exceed 50 metres above mean sea level (AMSL).
Where necessary however, IDA may grant conditional approval for the
Licensee to exceed the prescribed height level provided that the Licensee
shall take all necessary steps, at its own cost, to ensure that its network will
not cause interference to or receive interference from other authorised
networks.

Issued on 15 September 2011

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to IDA, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its
Systems is safe and does not cause interference to other existing radiocommunication networks operating in the same band or in other bands. The
Licensee shall also take appropriate measures to ensure that its Systems is
adequately protected from interference that may be caused by networks
operating in the same band or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with IDA’s National Numbering Plan and IDA’s
Framework and Guidelines on the usage, allocation and assignment of
numbers. The Licensee shall, in its submission to IDA, justify the use of
numbers and shall, subject to payment of the required fees for Golden
Numbers, be provided with the necessary numbers to enable the effective and
efficient operation of the Systems and provision of Services. The Licensee
shall take all necessary steps to ensure that the numbers allocated are
efficiently utilised.

16.2

Any telephone number(s) assigned to the Licensee is the property of IDA and
the Licensee shall have no proprietary right to the telephone number(s)
assigned. The Licensee shall take the necessary steps to ensure that the
number(s) allocated is efficiently utilised.

16.3

IDA reserves the right to alter and/or reallocate any telephone number(s)
given to the Licensee at any time, upon written notice, without being liable for
any loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such telephone number(s).

Issued on 15 September 2011

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by IDA to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of IDA, impose an access charge
upon any person licensed by IDA to provide telecommunication services in
Singapore through or with the use of the Systems.

17.3

The Licensee shall comply with IDA’s interconnection & access framework,
arrangements and requirements, including all relevant Codes of Practice,
directions and notifications which IDA may issue from time to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by IDA for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by IDA which systems also meet any other requirements, which IDA
may from time to time impose.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the System any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by IDA; or

Issued on 15 September 2011

(b)

no longer meets the requirements for approval or licensing by IDA, in
respect of which IDA has issued a notice to that effect to the person
who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so
far as the conditions are prescribed in the Act or in this Licence. In the event
that the parties cannot reach an agreement, the matter shall be determined by
IDA whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems
other than those set by IDA. In particular, the Licensee shall not, except
where IDA is satisfied that it is reasonable, exercise any Intellectual Property
Rights which it owns or is licensed to use in a manner which prevents or
inhibits the connection of approved equipment or systems to the Systems.

19.2

In this Condition, `Intellectual Property Rights' means, without prejudice to
its generality, the rights to patents, trade marks, designs, know-how and
copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a) The Licensee shall not manipulate the Calling Line Identity of
the original calling party and the original calling party Calling
Line Identity shall be passed on in the conveyance of a call
accordingly.
(b) The Licensee shall not, in the handling of outgoing traffic,
manipulate the access code dialled by the calling party.
(c) The A-bit of the Forward Call Indicator of the Initial Access
Message on the ITU-T Signalling System Number 7 ISDN User

Issued on 15 September 2011

Part signalling should be set to the value “1” to identify an
international incoming call for systems inter-working. Where
the Licensee operates a system which does not support ITU-T
Signalling System Number 7 signalling, then the Licensee shall
route such international incoming calls on specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to IDA and shall notify all parties
affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment
or systems connected to the Systems or which would have the effect of
making such connections inoperable. The period of notice given shall be
appropriate to the likely impact on the parties affected and on connected
equipment or systems and shall be decided in consultation with IDA.

20.2

Where IDA considers that a change in the Systems referred to in Condition
20.1 would cause another person licensed to provide telecommunication
services in Singapore to make major changes in its own systems in order to
connect its systems to the Systems, and notifies the Licensee thereof, the
Licensee shall obtain the prior approval of IDA before implementing such a
change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with IDA’s Framework for facilities sharing and
deployment, including all relevant Codes of Practice, directions and
notifications which IDA may issue from time to time.

21.2

Where IDA considers it necessary for the Licensee to share infrastructure
with other telecommunication licensees in designated areas in the national
and/or public interest or otherwise, IDA shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to IDA for approval. The
Licensee shall share infrastructure whenever and wherever mandated by IDA
in accordance with the Framework for Facilities Sharing and Deployment,
including Codes of Practice.

Issued on 15 September 2011

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

IDA reserves the right to establish price control arrangements and Quality of
Service Standards for the Services provided by the Licensee with which the
Licensee shall comply.

22.2

IDA reserves the right to require the Licensee to maintain separate financial
data and accounts for the Services and shall submit on request these data and
accounts to IDA for inspection.

22.3

IDA reserves the right to require the Licensee to file its schemes of service,
including non-price terms and conditions for the provisioning of services and
price schemes with IDA before commercial launch or announcement of such
services.

23

Publication of Charges, Terms and Conditions

23.1

The Licensee shall publish information about the Services it provides,
covering inter alia, descriptions and pricing of the services available, the
terms and conditions thereof, and the provision of fault repair and any other
commercial and technical services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall respect and ensure the confidentiality of subscriber
information, especially for ex-directory numbers except under the following
circumstances:
(a)

where sharing of information with other licensee is necessary to detect,
prevent or investigate into fraud;

(b)

where disclosure is deemed necessary by IDA or the relevant law
enforcement or security agencies to carry out their functions or duties.

Issued on 15 September 2011

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice

25.1

The Licensee shall comply with the Codes of Practice issued by IDA as well
as any additional or supplemental guidelines, which IDA may issue from time
to time to the Licensee.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to IDA’s number portability requirements and charging
principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by IDA on number portability to be implemented by
the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by IDA, and any
additional or supplemental guidelines issued by IDA from time to time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price
and performance characteristics of the services provided or the terms and
conditions under which the services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if IDA is of the opinion that the Licensee’s competitor could be
placed at a significant competitive disadvantage or that competition would be
prevented or substantially restricted.

Issued on 15 September 2011

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of
Services by the Licensee or any other telecommunication system and/or
services licensed by IDA.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which
unfairly preclude or restrict, to the detriment of the national and/or public
interest, the provision of any international telecommunication services by any
person licensed by IDA to provide those services.

30.2

In this Condition, “Authorised Overseas System” means a system, which is
recognised by the Government or any competent authority of a foreign
country as authorised to provide telecommunication services by or through
that system.

30.3

The Licensee shall comply with IDA’s requirements on the international
settlement regime and seek IDA’s endorsement and/or approval to the
arrangements reached with other licensees, before implementation

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association,
contract or arrangement with a third party, the effect or purported effect of
which would be to permit a person who is not originally a party to this
Licence to share in the benefits of, or otherwise gain any rights or privileges
under this Licence, or which would otherwise result in a breach or
circumvention of Condition 3.1, the Licensee shall seek IDA’s approval for
the joint venture, association, contract or arrangement in question.

Issued on 15 September 2011

31.2

IDA may direct at any time the Licensee to effect any changes it deems
necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, IDA may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of IDA for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its
duties and obligations under this Licence provided that the Licensee shall be
liable to IDA for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such
works or providing any such services.

32

Management Arrangements

32.1

The Licensee shall seek IDA's written approval at least one (1) month in
advance of any change in the appointment of its Chairman, Board of
Directors or Chief Executive Officer and shall for this purpose provide
IDA with the details of any such change and any further information
requested by IDA.

33

Direction by IDA

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which IDA may from time to time issue in exercise of its powers,
functions or duties under the Act, or in this Licence.

33.2

IDA may, by notice in writing to the Licensee amend, vary or revoke wholly
or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the
secrecy of all directions given by IDA. The Licensee shall not during the

Issued on 15 September 2011

currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person
not authorised to receive the same without the prior written consent of the
Chief Executive Officer of IDA. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other
telecommunication licensees on matters relating to the requirements of this
Licence or the Act, the matter shall be determined by IDA whose decision
shall be binding on all parties concerned.

34.2

IDA reserves the right to levy a fee for work undertaken in this respect.

35

Provision of Information to IDA

35.1

The Licensee shall provide IDA with any document and information within
its knowledge, custody or control, which IDA may, by notice or direction
require. The Licensee undertakes to IDA that any such document and
information provided to IDA shall be true, accurate and complete

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, IDA may from time to time require the Licensee to arrange
at its own expense, for a separate and independent audit of its activities.
The Licensee shall, at IDA’s request, submit the audited accounts and
reports prepared under this Condition 35.2 to IDA for inspection and
verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by IDA pursuant to Condition 35.1, as well as
the fact that IDA has requested for such document and/or information.

35.4

IDA may use and disclose any such document or information provided to
IDA pursuant to Condition 35.1 as IDA deems fit. Where IDA proposes to
disclose any document or information obtained pursuant to Condition 35.1

Issued on 15 September 2011

and IDA considers that the disclosure would result in the release of
information concerning the business, commercial or financial affairs of the
Licensee or which disclosure would or could reasonable be expected to
adversely affect the Licensee’s lawful business, commercial or financial
affairs, IDA will give the Licensee a reasonable opportunity to make
representations on the proposed disclosure before IDA makes a final
decision on whether to disclose the information.
36

National Emergency and Security

36.1

The Licensee shall, where directed by IDA, participate in any emergency
activities or preparations thereof in collaboration with other relevant
agencies, organisations and Government ministries and departments, in
accordance with the written law in Singapore.

36.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 36.1 as well as the
fact that IDA has requested the Licensee to participate in such emergency
activities and preparations.

36.3

IDA, may from time to time, require the Licensee to submit to IDA for
approval any changes to any telecommunication system, installation or
plant and any service plans, together with such technical and non-technical
information as may be required by IDA, at least one month before such
change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government's obligations under any Convention, Agreement, Arrangement
or Treaty to which Singapore is or shall become a party.

37.2

IDA shall notify the Licensee from time to time of any such Convention,
Agreement, Arrangement or Treaty to which Condition 37.1 applies for its
compliance.

Issued on 15 September 2011

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, IDA may impose a fine
on the Licensee in accordance with Section 8 of the Act. IDA may also
forfeit any monies payable under the performance bond as stated in Condition
6.

39

Variation of Terms of Licence

39.1

Pursuant to Section 7(1) of the Act, IDA may vary or amend any of the terms
of this Licence by giving the Licensee at least one month’s notice in writing.

40

Suspension/Cancellation

40.1

IDA may, in any of the events specified in Section 8 of the Act, by notice in
writing given to the Licensee, suspend or cancel the Licence in whole or in
part, or impose a fine in such amounts IDA thinks fit.

41

Termination of Licence

41.1

In the event that the Licensee desires to terminate its licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek IDA’s approval in writing at least six (6) months in advance.

41.2

No termination shall take effect until IDA’s approval has been obtained under
Condition 41.1.

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or IDA
under the Licence or any written law as at the date of termination except that
the Licensee shall not have the right to seek a refund of the licence fee or any
other fee paid in advance.

Issued on 15 September 2011

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that IDA is satisfied that it is prevented from
complying with those obligations for the following reasons:(a)

malfunction or failure of any equipment where IDA determines that
reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of IDA is beyond the Licensee's
reasonable control and which notwithstanding the exercise by it of
reasonable diligence and foresight, the Licensee was unable to prevent
or overcome.

Provided that the Licensee shall use all reasonable endeavours to terminate
with all reasonable speed the factor(s) preventing the carrying out of its
obligations and shall resume the performance of its obligations as soon as the
factor(s) which prevented the performance thereof is resolved..
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other licences, permits or approvals that may be
required under any written law in force in Singapore.

Issued on 15 September 2011

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee's
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and
severable provision so that if any Condition and part thereof is held invalid,
unenforceable or illegal for any reason, the remainder of the Licence shall
remain in full force in every respect.

Dated 15 September 2011

Director General (Telecoms & Post)
Info-communications Development Authority of Singapore

Issued on 15 September 2011

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural
or singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as
it has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any Guidelines, Codes or Framework or other rules or
documents promulgated by IDA shall be read as reference to such as may be
amended from time to time.

Issued on 15 September 2011

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY AUSTRALIA-SINGAPORE CABLE (SIGNAPORE) PTE
LTD
[Licensee specific details have been removed]

Issued on 15 September 2011

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY AUSTRALIA-SINGAPORE CABLE (SINGAPORE) PTE LTD
[Licensee specific details have been removed]

Issued on 15 September 2011

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE

1

Metering

1.1

The licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the services operated under the Licence is
accurate and reliable.

1.2

Under the written request of IDA, the licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by IDA. The licensee shall submit
the test results to IDA within 14 days after the date of the test or such other
longer period as IDA may deem fit.

2

Short Access Code

2.1

The licensee may apply for 4-digit or 5-digit access codes that allow callers
to gain access to the ISR services. The allocation of the access codes will
be subject to the availability of such codes and consideration for other
usage. The Licensee shall ensure that the access codes are used efficiently
and effectively.

3

Quality of Service

3.1

The licensee shall comply with the minimum Quality of Services (QoS)
standards below for the international voice and/or data services provided:
(a)
(b)

At least 95% of calls should not have a post dialling delay of
more than 25 seconds; and
At least 90% of calls made are able to seize a circuit.

Issued on 15 September 2011

3.2

IDA reserves the right to modify the above standards from time to time,
and inform the licensee accordingly for compliance.

4

Service Registration

4.1

The Licensee shall provide some form of service application or registration
procedures for signing-up of customers before any service activation to
ensure that subscribers are properly signed up for the international call
services and that the right parties are being billed (except for pre-paid card
services).

5

Call Barring Facilities

5.1

The Licensee shall provide some form of international call barring
facilities to any consumer who wish to bar the Licensee’s international call
services, regardless of whether the consumer is a subscriber of any service
provided by the Licensee, to further prevent any unauthorised or fraudulent
activation of international call service.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES

1

Declaration of Usage

1.1

The Licensee shall ensure that the customers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of IDA. The Licensee shall terminate its
agreement with the customers if these customers are found to infringe any
of the conditions of this Licence, the Act or the regulations made
thereunder.

2

Registration of the Customers

2.1

The Licensee shall maintain a register containing records of the customers
and their particulars which shall be made available for inspection by IDA.
The particulars should include the Customer’s name, address, Certificate of
Incorporation of Business Registration Number and details of the services
provided such as international leased circuit speeds and destinations.

2.2

The register shall be kept at the Licensee’s premises for a period of not less
than six (6) months from the date of termination of the Services to the
customer.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

Issued on 15 September 2011

4

Quality of Service

4.1

The Licensee shall comply with the Quality of Service standards established
by IDA from time to time.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Electronic Mail Address Portability

1.1

The Licensee shall comply, at its own cost, with any guidelines established
by IDA on electronic-mail address portability, to be implemented by the
Licensee.

2

Content

2.1

The Licensee shall comply with such terms and conditions as may be
imposed by the Media Development Authority (MDA) for the content that is
transmitted through the System.

3

Publication of Information in Relation to Broadband Internet Access
Services
(* Condition 3.1 was inserted w.e.f 18 November 2011)

3.1

The licensee shall comply with such frameworks as may be established by
IDA for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the
access speeds, throughput, round-trip latency, webpage loading time and any
other information that IDA may require the Licensee to publish.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES

1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
IDA for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any licensed
Facilities-Based Operator or preventing safety hazards to the personnel in
the connection of telecommunication equipment and/or systems to the
network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the services operated under the Licence is
accurate and reliable.

2.2

Under the written request of IDA, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by IDA. The Licensee shall submit
the test results to IDA within 14 days after the date of the test or such other
longer period as IDA may deem fit.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES

1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
IDA for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of FBOs
or preventing safety hazards to personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the services operated under the Licence is
accurate and reliable.

2.2

Under the written request of IDA, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by IDA. The Licensee shall submit
the test results to IDA within 14 days after the date of the test or such other
longer period as IDA may deem fit.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES

1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by IDA.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES

1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a) There shall be no delay in starting the announcement or programme
when a call is connected;
(b) Each of the live Audiotex services shall be assigned a different
telephone number;
(c) There shall be no interruption during the announcement or
programme; and
(d) Such other standards as may be specified by IDA from time to time.

1.2

The Licensee shall ensure that the number of attempted calls at any time
does not significantly exceed the number of call-in lines for the service and
shall subscribe for additional lines from licensed Facilities-Based Operators
to adequately handle calls for the Live Audiotex services and to prevent
congestion to other users of the public telecommunication network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the Live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful
purpose.

Issued on 15 September 2011

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy
and shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times IDA
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Charges

3.1

The Licensee shall ensure that his current call charges are published in all
advertisements for the live Audiotex services.

3.2

The Licensee shall, in addition, announce the current call charges for the
Live Audiotex services at the beginning of the call. The Licensee shall
provide a grace period during which calls are not charged for:
(a) the first 6 seconds of a call where the charge announcement lasts 4
seconds; or
(b) the first 12 seconds of a call where the charge announcement lasts 10
seconds.

Issued on 15 September 2011

SCHEDULE C
(Where Applicable)
SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers 1 for such services and assigning such numbers to the
Licensee’s customer (referred to in this Schedule as an “IP telephony
number”). Such services allow customers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its customers whether the Services it
provides may be used to contact the police emergency service (namely 999 or
its substitute number), the fire and ambulance services (namely 995 or its
substitute number) and any other national emergency services which the
Minister may from time to time designate, for the purpose of notifying such
services of any emergency.

2.2

The Licensee shall not charge its customers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

IDA reserves the right to require the Licensee to comply with additional safety
and security safeguards to enhance security measures for public and national
safety.

1

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

Issued on 15 September 2011

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the subscribers:
(a) Name, address and, as applicable, NRIC number, passport number or
business registration number of the subscriber (or, where the subscriber is
not located in Singapore, the applicable identification details obtained
through appropriate documents that are recognised by the authorised
establishments in the country of purchase, shall be used instead.);
(b) IP telephony number assigned to the subscriber;
(c) Date of activation of the subscriber’s account;
(d) Internet Service Provider account used by the subscriber to access the
Licensee’s IP Telephony Service where applicable; and
(e) Media Access Control (“MAC”) / Internet Protocol (“IP”) address where
applicable.

3.2

IDA reserves the right to require the Licensee to record any other details as
necessary in its register of subscribers.

3.3

Before recording the particulars referred to in Condition 3.1 of this Schedule,
the Licensee shall:
(a) where the subscriber is in Singapore, require the production of the
subscriber’s identify card issued under the National Registration Act (Cap.
201), passport or Employment Pass and make and keep a photocopy of such
evidence of identity; or
(b) where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

Issued on 15 September 2011

3.4

The records in the register shall be kept at the Licensee’s premises for a period
of not less than 6 calendar months from the date of termination of the Services
to the subscriber.

3.5

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Licensee’s IP Telephony Services which are operated
and/or provided in Singapore.

3.6

All CDRs shall be kept by the Licensee in Singapore for a period of not less
than 12 calendar months.

4

Registration of Retailers

4.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a) Name, business address and, as applicable, NRIC number, passport number
or business registration number of the retailer in Singapore (or, where the
retailer is not based in Singapore, the applicable identification details
obtained through appropriate documents that are recognised by the
authorised establishments in the country of origin, shall be used instead.);
(b) Contact telephone number(s) of the retailer; and
(c) IP telephony number accounts allocated by the Licensee to the retailer for
sale.

4.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 3.1, 3.2 and 3.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within 2 days of the activation of the subscriber’s account.

4.3

IDA reserves the right to require the Licensee to record any other details as
necessary in its register of retailers.

Issued on 15 September 2011

4.4

The records in the register shall be kept at the Licensee’s premises for a period
of not less than 6 calendar months from the date on which the retailer ceases to
sell the Services of the Licensee.

5

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers issued by IDA

5.1

Where the Licensee provides any of the Services utilizing a level “6” telephone
number, he shall comply with Conditions 5.2 to 5.5 in respect of such services
(hereinafter referred to as “Level “6” Services”). For the purposes of
Condition 5, “Fixed Network Telecommunication Services” means fixed line
basic telephony services associated with number level “6”.

5.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public switched
telecommunication network, public mobile network or public digital voice
network in Singapore.

5.3

The Licensee shall ensure that:
(a) any person through customer premises equipment that enable the use of its
Level “6” Services; and
(b) any person through its public payphones that enables the use of its Level
“6” Services may at any time and without charge, contact the relevant
police emergency service (namely 999 or its substitute number), the fire and
ambulance services (namely 995 or its substitute number and any other
national emergency services which the Minister may from time to time
designate to be provided by operators of Fixed Network
Telecommunication Services, for the purpose of notifying such services of
any emergency.

5.4

The Licensee shall ensure that its Level “6” Services comply with the quality
of service standards as may be established by IDA from time to time for Fixed
Network Telecommunication Services.

Issued on 15 September 2011

5.5

The Licensee shall ensure that its Level “6” Services are only provided to
domestic customers (within Singapore) with a Singapore registered and billing
address.”

6

Technical Requirements for the provision of access to Emergency Services

6.1

The Licensee is also required to comply with the following technical
requirements for all calls made to public emergency services if it provides its
subscribers access to public emergency services:
(a)

The Licensee shall pass Calling Line Identity (“CLI”) for all calls;

(b)

Licensees shall not manipulate the CLI of the original calling party and
the original calling party CLI shall be passed on in the conveyance of a
call accordingly;

(c)

Licensees shall not, in the handling of outgoing traffic, manipulate the
access code dialled by the calling party; and

(d)

The A-bit of the Forward Call Indicator (“FCI”) of the Initial Access
Message (“IAM”) on the ITU-T Signalling System Number 7 ISDN
User Part (“ISUP”) signalling should be set to the value “1” to identify
an international incoming call for systems inter-working. Where the
Licensee operates a system which does not support ITU-T Signalling
System Number 7 signalling, then the Licensee shall route such
international incoming calls on specified circuits/trunks.

Issued on 15 September 2011

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Issued on 15 September 2011

"
87,5,2,1812,,,c322b3839216a215ed20b8331c7a061f53c8299e,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS
GRANTED BY THE INFO-COMMUNICATIONS DEVELOPMENT
AUTHORITY OF SINGAPORE TO
BELGACOM INTERNATIONAL CARRIER SERVICES ASIA PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999
ON 16 MARCH 2001

RENEWED ON 16 MARCH 2016

TABLE OF CONTENTS
PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radiocommunication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
16.
17.
18.
19.
20.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directory and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirements to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment

Renewed on 16 March 2016

PART V:
21.
22.
23.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Management Arrangements
Direction by IDA
Dispute Resolution
Provision of Information to IDA
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension /Cancellation
Termination of Licence
Rights upon Termination, Suspension or Cancellation
Exception and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

Renewed on 16 March 2016

SCHEDULE OF INTEPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY BELGACOM
INTERNATIONAL CARRIER SERVICES ASIA PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY BELGACOM
INTERNATIONAL CARRIER SERVICES ASIA PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

Renewed on 16 March 2016

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS
GRANTED BY THE INFO-COMMUNICATIONS DEVELOPMENT
AUTHORITY OF SINGAPORE TO
BELGACOM INTERNATIONAL CARRIER SERVICES ASIA PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999
ON 16 MARCH 2001

PART I:

THE LICENCE

A.

The Info-communications Development Authority of Singapore (hereinafter
referred to as “IDA”), in exercise of the powers conferred on it under Section
5 of the Telecommunications Act 1999 (hereinafter referred to as “the Act"")
granted to Belgacom International Carrier Services Asia Pte Ltd (hereinafter
referred to as “the Licensee”) a licence (hereinafter referred to as ""the
Licence"") to establish, install and maintain the telecommunication systems
specified in Schedule A (hereinafter referred to as “the Systems""); to operate
and provide the telecommunication services specified in Schedule B
(hereinafter referred to as ""the Services"") subject to the terms and conditions
set out herein; and the specific terms and conditions set out in Schedule C.
The Licence was issued on 16 March 2001 for a period of 15 years.

B.

On 8 September 2015, the Licensee submitted its request to renew the
Licence which is due to expire on 15 March 2016.

C.

IDA hereby approves the renewal of the Licence, subject to the terms and
conditions set out herein which shall be referred to and taken by all parties
concerned as the Licence.

1

Period of Licence

1.1

The Licence is renewed on 16 March 2016 and shall be valid for a period of
15 years.

Renewed on 16 March 2016

1.2

The Licence may be further renewed for such period as IDA thinks fit and
subject to such terms and conditions as may be specified by IDA under
Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to IDA an annual fee which is based on the audited
annual gross turnover (“AGTO”) for the provision of the services during the
Licensee’s financial year. The annual fee payable shall be the total of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than
$50 million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than
$100 million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000
shall be payable by the Licensee within 2 weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited accounts submitted to IDA.

2.4

For the subsequent years, the annual licence fee based on the last available
audited accounts, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited accounts are available.

2.5

In the event of a default by the Licensee in the payment of any fee when
due under the Licence, the Licensee shall pay to IDA interest on the amount
from time to time outstanding in respect of the overdue sum for the period

Renewed on 16 March 2016

beginning on (and including) its due date and ending on (and excluding) the
date of its receipt in full by IDA, which interest shall accrue from day to
day and shall be calculated on the basis of the actual number of days
elapsed and a 365 day year. The applicable rate of interest shall be the
average of the prevailing prime lending rates of the banks and finance
companies quoted and published by the Monetary Authority of Singapore.
For the avoidance of doubt, the Licensee shall continue to be subject to its
obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.
2.6

The Licensee shall submit to IDA an audited AGTO statement, not later
than 6 months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be
under a continuing obligation to submit the same immediately
notwithstanding any penalties imposed by IDA for breach of Condition 2.6
or this Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its
rights, duties, liabilities, obligations and privileges under this Licence to any
person or persons except with the prior approval of IDA.

3.2

Any such approval shall be given subject to terms and conditions, which IDA
at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the Systems as described in
Schedule A for provision of the Services as described in Schedule B. The
Licensee shall not operate or provide any system or service not described in
Schedules A and B except with the prior approval of IDA.

4.2

Where the Licensee wishes to introduce a new system and/or service or
makes changes to any system and/or service, the Licensee shall provide IDA

Renewed on 16 March 2016

such technical and/or non-technical information as may be required by IDA
within such period as may be specified by IDA.
5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes and
any other commitments as submitted to IDA in its licence application.

Renewed on 16 March 2016

PART II:

BASIC OBLIGATIONS OF LICENSEE

6

Public Emergency Call Services

6.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b) any person through its public payphones
may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying them of any emergency.
7

Public Maritime Emergency Services

7.1

The Licensee shall ensure that it is possible for any person to contact at any
time and without charge, distress, urgency and safety services for shipping
for the purpose of notifying them of an emergency and shall, subject to fair
and proper payment by the relevant Government ministry, department,
statutory board or official agency, provide the necessary facilities for distress,
urgency and safety services in accordance with the Radio Regulations of the
International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all way possible for the
provision of national security and emergency services.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. IDA reserves the right to require the

Renewed on 16 March 2016

Licensee to obtain IDA’s prior written approval on any charges it intends to
levy for the provision of the directory enquiry services and the Licensee
shall comply with such requirement imposed.
9.2

IDA reserves the right to direct the Licensee to provide directory enquiry
services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

IDA reserves the right to direct the Licensee to provide integrated directories
for all subscribers at no charge (except with the approval of IDA) and at
annual intervals or any other intervals to be agreed with IDA.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by IDA, whose decision is final.

11

Integrated Directory and Directory Enquiry Service

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and
providing integrated directory enquiry services.

Renewed on 16 March 2016

PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for IDA's approval all telecommunication
infrastructure, technology and any telecommunication equipment which is
part of the Systems or which is to be connected to the Systems.

12.2

The Licensee shall seek IDA's prior approval from time to time for any other
telecommunication equipment to be used in the operation of the Systems for
which the approval has not been granted under Section 9 of the Act, whether
such other equipment is in addition to or intended to replace the existing
equipment or part thereof.

13

Operation of Radiocommunication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation
of any radiocommunication stations comprised in the Systems and shall abide
by any conditions imposed thereunder, including the payment of station
licence fees and frequency fees for the allocation and management of
frequencies by IDA.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any
radiocommunication station comprised in the Systems shall be submitted in
writing for IDA's prior approval.

13.3

The height of the antenna of any radiocommunication station comprised in
the Systems shall not exceed 50 metres above mean sea level (AMSL).
Where necessary however, IDA may grant conditional approval for the
Licensee to exceed the prescribed height level provided that the Licensee
shall take all necessary steps, at its own cost, to ensure that its network will
not cause interference to or receive interference from other authorised
networks.

Renewed on 16 March 2016

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to IDA, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its
Systems is safe and does not cause interference to other existing
radiocommunication networks operating in the same band or in other bands.
The Licensee shall also take appropriate measures to ensure that its Systems
is adequately protected from interference that may be caused by networks
operating in the same band or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with IDA’s National Numbering Plan and IDA’s
framework and guidelines on the usage, allocation and assignment of
numbers. The Licensee shall, in its submission to IDA, justify the use of
numbers and shall, subject to payment of the required fees for Golden
Numbers, be provided with the necessary numbers to enable the effective and
efficient operation of the Systems and provision of Services. The Licensee
shall take all necessary steps to ensure that the numbers allocated are
efficiently utilised.

15.2

Any telephone number(s) assigned to the Licensee is the property of IDA and
the Licensee shall have no proprietary right to the telephone number(s)
assigned. The Licensee shall take the necessary steps to ensure that the
number(s) allocated is efficiently utilised.

15.3

IDA reserves the right to alter and/or reallocate any telephone number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such telephone number(s).

Renewed on 16 March 2016

PART IV:

ACCESS AND INTERCONNECTION OBLIGATIONS

16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by IDA to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of IDA, impose an access charge
upon any person licensed by IDA to provide telecommunication services in
Singapore through or with the use of the Systems.

16.3

The Licensee shall comply with IDA’s interconnection & access framework,
arrangements and requirements, including Codes of Practice, which IDA may
issue from time to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by IDA for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by IDA which systems also meet any other requirements, which IDA
may from time to time impose.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or
refuse to connect to the System any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by IDA; or

Renewed on 16 March 2016

(b)

no longer meets the requirements for approval or licensing by IDA, in
respect of which IDA has issued a notice to that effect to the person
who has under his control such equipment or system.

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so
far as the conditions are prescribed in the Act or in this Licence. In the event
that the parties cannot reach an agreement, the matter shall be determined by
IDA whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems
other than those set by IDA. In particular, the Licensee shall not, except
where IDA is satisfied that it is reasonable, exercise any Intellectual Property
Rights which it owns or is licensed to use in a manner which prevents or
inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, `Intellectual Property Rights' means, without prejudice to
its generality, the rights to patents, trade marks, designs, know-how and
copyright.

18.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a) The Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly.
(b) The Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party.
(c) The A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming

Renewed on 16 March 2016

call for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7
signalling, then the Licensee shall route such international incoming
calls on specified circuits.
19

Changes to Systems

19.1

The Licensee shall give notice in writing to IDA and shall notify all parties
affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment
or systems connected to the Systems or which would have the effect of
making such connections inoperable. The period of notice given shall be
appropriate to the likely impact on the parties affected and on connected
equipment or systems and shall be decided in consultation with IDA.

19.2

Where IDA considers that a change in the Systems referred to in Condition
19.1 would cause another person licensed to provide telecommunication
services in Singapore to make major changes in its own systems in order to
connect its systems to the Systems, and notifies the Licensee thereof, the
Licensee shall obtain the prior approval of IDA before implementing such a
change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with IDA’s framework for facilities sharing and
deployment, including all relevant Codes of Practice, directions and
notifications which IDA may issue from time to time.

20.2

Where IDA considers it necessary for the Licensee to share infrastructure
with other telecommunication licensees in designated areas in the national
and/or public interest or otherwise, IDA shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to IDA for approval. The
Licensee shall share infrastructure whenever and wherever mandated by IDA
in accordance with the framework for facilities sharing and deployment,
including Codes of Practice.

Renewed on 16 March 2016

PART V:

SERVICE OBLIGATIONS

21

Price Control/Tariffing Arrangements/Quality of Service Standards

21.1

IDA reserves the right to establish price control arrangements and Quality of
Service Standards for the Services provided by the Licensee with which the
Licensee shall comply.

21.2

IDA reserves the right to require the Licensee to maintain separate financial
data and accounts for the Services and shall submit on request these data and
accounts to IDA for inspection.

21.3

IDA reserves the right to require the Licensee to file its schemes of service,
including non-price terms and conditions for the provisioning of services and
price schemes with IDA before commercial launch or announcement of such
services.

22

Publication of Charges, Terms and Conditions and Other Information

22.1

The Licensee shall publish information about the Services it provides,
covering inter alia, descriptions and pricing of the services available, the
terms and conditions thereof, and the provision of fault repair and any other
commercial and technical services and such other information as IDA may
require the Licensee to publish in relation to the Services.

23

Confidentiality of Subscriber Information

23.1

The Licensee shall respect and ensure the confidentiality of subscriber
information, especially for ex-directory numbers except under the following
circumstances:
(a)

where sharing of information with other licensee is necessary to detect,
prevent or investigate into fraud;

(b)

where disclosure is deemed necessary by IDA or the relevant law
enforcement or security agencies to carry out their functions or duties.

Renewed on 16 March 2016

PART VI:

OTHER OBLIGATIONS

24

Codes of Practice

24.1

The Licensee shall comply with the Codes of Practice issued by IDA as well
as any additional or supplemental guidelines, which IDA may issue from time
to time.

25

Number Portability

25.1

The Licensee shall implement number portability from commencement of
service subject to IDA’s number portability requirements and charging
principles.

25.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by IDA on number portability to be implemented by
the Licensee.

26

Accounting Separation

26.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by IDA, and any
additional or supplemental guidelines issued by IDA from time to time.

27

Restriction on Undue Preference and Undue Discrimination

27.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price
and performance characteristics of the services provided or the terms and
conditions under which the services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if IDA is of the opinion that the Licensee’s competitor could be
placed at a significant competitive disadvantage or that competition would be
prevented or substantially restricted.

Renewed on 16 March 2016

28

Restriction Against Anti-Competitive Arrangements

28.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of
Services by the Licensee or any other telecommunication system and/or
services licensed by IDA.

29

Restriction on Exclusive Arrangement for International Services

29.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which
unfairly preclude or restrict, to the detriment of the national and/or public
interest, the provision of any international telecommunication services by any
person licensed by IDA to provide those services.

29.2

In this Condition, `Authorised Overseas System' means a system, which is
recognised by the Government or any competent authority of a foreign
country as authorised to provide telecommunication services by or through
that system.

29.3

The Licensee shall comply with IDA’s requirements on the international
settlement regime and seek IDA’s endorsement and/or approval to the
arrangements reached with other licensees, before implementation.

30

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

30.1

Where the Licensee intends to enter into any joint venture, association,
contract or arrangement with a third party, the effect or purported effect of
which would be to permit a person who is not originally a party to this
Licence to share in the benefits of, or otherwise gain any rights or privileges
under this Licence, or which would otherwise result in a breach or
circumvention of Condition 3.1, the Licensee shall seek IDA’s approval for
the joint venture, association, contract or arrangement in question.

Renewed on 16 March 2016

30.2

IDA may direct at any time the Licensee to effect any changes it deems
necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

30.3

If the Licensee fails to effect the necessary changes referred to in Condition
30.2, IDA may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

30.4

Nothing in Condition 30.1 shall be construed as requiring the Licensee to
obtain the approval of IDA for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its
duties and obligations under this Licence provided that the Licensee shall be
liable to IDA for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such
works or providing any such services.

31

Management Arrangements

31.1

The Licensee shall seek IDA's written approval at least one (1) month in
advance of any change in the appointment of its Chairman, Board of
Directors or Chief Executive Officer and shall for this purpose provide IDA
with the details of any such change and any further information requested
by IDA.

32

Direction by IDA

32.1

The Licensee shall strictly and without any undue delay comply with any
directions, which IDA may from time to time issue in exercise of its powers,
functions or duties under the Act, or in this Licence.

32.2

IDA may, by notice in writing to the Licensee amend, vary or revoke wholly
or in part any directions given by it pursuant to Condition 32.1.

32.3

Unless otherwise expressly specified, the Licensee shall safeguard the
secrecy of all directions given by IDA. The Licensee shall not during the

Renewed on 16 March 2016

currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person
not authorised to receive the same without the prior written consent of the
Chief Executive of IDA. The Licensee shall further take all reasonable
precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
33

Dispute Resolution

33.1

In the event that the Licensee fails to reach an agreement with other
telecommunication licensees on matters relating to the requirements of this
Licence or the Act, the matter shall be determined by IDA whose decision
shall be binding on all parties concerned.

33.2

IDA reserves the right to levy a fee for work undertaken in this respect.

34

Provision of Information to IDA

34.1

The Licensee shall provide IDA with any document and information within
its knowledge, custody or control, which IDA may, by notice or direction
require. The Licensee undertakes to IDA that any such document and
information provided to IDA shall be true, accurate and complete.

34.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, IDA may from time to time require the Licensee to arrange at
its own expense, for a separate and independent audit of its activities. The
Licensee shall, at IDA's request, submit the audited accounts and reports
prepared under this Condition 34.2 to IDA for inspection and verification.

34.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by IDA pursuant to Condition 34.1, as well as the
fact that IDA has requested for such document and/or information.

34.4

IDA may use and disclose any such document or information provided to
IDA pursuant to Condition 34.1 as IDA deems fit. Where IDA proposes to
disclose any document or information obtained pursuant to Condition 34.1
and IDA considers that the disclosure would result in the release of

Renewed on 16 March 2016

information concerning the business, commercial or financial affairs of the
Licensee or which disclosure would or could reasonable be expected to
adversely affect the Licensee’s lawful business, commercial or financial
affairs, IDA will give the Licensee a reasonable opportunity to make
representations on the proposed disclosure before IDA makes a final decision
on whether to disclose the information.
35

Participation in Emergency Activities

35.1

The Licensee shall, where directed by IDA, participate in any emergency
activities or preparations thereof in collaboration with other relevant
agencies, organisations and Government ministries and departments, in
accordance with the written law in Singapore.

35.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 35.1 as well as the
fact that IDA has requested the Licensee to participate in such emergency
activities and preparations.

35.3

IDA, may from time to time, require the Licensee to submit to IDA for
approval any changes to any telecommunication system, installation or
plant and any service plans, together with such technical and non-technical
information as may be required by IDA, at least one month before such
change is intended to be implemented.

36

International Obligations

36.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government's obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

36.2

IDA shall notify the Licensee from time to time of any such Convention,
Agreement, Arrangement or Treaty to which Condition 36.1 applies for its
compliance.

Renewed on 16 March 2016

PART VII:

SUSPENSION, VARIATION AND TERMINATION

37

Penalty Framework for Breach of Licence Conditions

37.1

Where the Licensee breaches any licence condition, IDA may impose a fine
on the Licensee in accordance with Section 8 of the Act.

38

Variation of Terms of Licence

38.1

Pursuant to Section 7(1) of the Act, IDA may vary or amend any of the terms
of this Licence by giving the Licensee at least one (1) month’s notice in
writing.

39

Suspension/Cancellation

39.1

IDA may, in any of the events specified in Section 8 of the Act, by notice in
writing given to the Licensee, suspend or cancel the Licence in whole or in
part, or impose a fine in such amounts IDA thinks fit.

40

Termination of Licence

40.1

In the event that the Licensee desires to terminate its licence or any of the
Services it operates, the Licensee shall seek IDA’s approval in writing at least
six (6) months in advance.

40.2

No termination shall take effect until IDA’s approval has been obtained
under Condition 40.1.

41

Rights upon Termination, Suspension or Cancellation

41.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or
IDA under the Licence or any written law as at the date of termination except
that the Licensee shall not have the right to seek a refund of the licence fee or
any other fee paid in advance.

Renewed on 16 March 2016

42

Exceptions and Limitations on Obligations

42.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that IDA is satisfied that it is prevented from
complying with those obligations for the following reasons:(a)

malfunction or failure of any equipment where IDA determines that
reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of IDA is beyond the Licensee's
reasonable control and which notwithstanding the exercise by it of
reasonable diligence and foresight, the Licensee was unable to prevent
or overcome.

Provided that the Licensee shall use all reasonable endeavours to terminate
with all reasonable speed the factor(s) preventing the carrying out of its
obligations and shall resume the performance of its obligations as soon as the
factor(s) which prevented the performance thereof is resolved .
43

Compliance with the Law

43.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

43.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other licences, permits or approvals that may be
required under any written law in force in Singapore.

44

Governing Law

44.1

This Licence shall be governed by and construed according to the law of
Singapore.

Renewed on 16 March 2016

45

45.1

Service of Notices

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee's
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

46

Severability

46.1

part thereof shall be construed as a separate and
severable provision so that if any Condition and part thereof is held invalid,
unenforceable or illegal for any reason, the remainder of the Licence shall
Every

condition

and

remain in full force in every respect.

Renewed on 16 March 2016

4A
4

Director-General (Telecoms & Post)

Info-communications Development Authority of Singapore

Renewed on 16 March 2016

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural
or singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as
it has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Telecommunications Act 1999 until
such regulations are revoked or repealed by subsidiary legislation made under
the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, Codes or framework or other rules or
documents promulgated by IDA shall be read as reference to such as may be
amended from time to time.

Renewed on 16 March 2016

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY BELGACOM INTERNATIONAL CARRIER SERVICES
ASIA PTE LTD
[Licensee specific details have been removed]

Renewed on 16 March 2016

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY BELGACOM INTERNATIONAL CARRIER SERVICES ASIA
PTE LTD
[Licensee specific details have been removed]

Renewed on 16 March 2016

SCHEDULE C

(Where applicable)
SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE
1

Metering

1.1

The licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale (“ISR”)
services operated under the Licence is accurate and reliable.

1.2

Under the written request of IDA, the licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by IDA. The Licensee shall submit
the test results to IDA within fourteen (14) days after the date of the test or
within such other period as may be specified by IDA.

2

Short Access Code

2.1

The licensee may apply for 4-digit code that allow callers to gain access to
the ISR services. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code is used efficiently and effectively.

3

Quality of Service

3.1

The licensee shall comply with the minimum Quality of Services (“QoS”)
standards below for the international voice and/or data services provided:
(a)
(b)

At least 95% of calls should not have a post dialing delay of more
than 25 seconds; and
At least 90% of calls made are able to seize a circuit.

Renewed on 16 March 2016

3.2

IDA reserves the right to modify the above standards from time to time,
and the Licensee shall comply with such modified standards accordingly.

4

Service Registration

4.1

The Licensee shall provide procedures for service application or
registration before any service activation to ensure that subscribers are
properly signed up for the international call services and that the right
parties are being billed . For the avoidance of doubt, this Condition 4.1
does not apply to prepaid card services.

5

Call Barring Facilities

5.1

The Licensee shall provide international call barring facilities to any
consumer who wish to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent
activation of international call service.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)
SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the customers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of IDA. The Licensee shall terminate its
agreement with the customers if such customers are found to infringe any
term and condition of the Licence or any provision of the Act.

2

Registration of the Customers

2.1

The Licensee shall maintain a register containing records of the customers
and their particulars which shall be made available for inspection by IDA.
The particulars should include the customer’s name, address, Certificate of
Incorporation of Business Registration Number and details of the services
provided such as international leased circuit speeds and destinations.

2.2

The register shall be kept at the Licensee’s premises for a period of not less
than twelve (12) months from the date of termination of the Services to the
customer.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

4

Quality of Service

4.1

The Licensee shall comply with the Quality of Service standards established
by IDA from time to time.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Electronic-mail Address Portability

1.1

The Licensee shall comply, at its own cost, with any guidelines established by
IDA on electronic-mail address portability.

2

Content

2.1

The Licensee shall comply with any term and condition as may be imposed by
the Media Development Authority (“MDA”) for the content that is transmitted
through the Systems.

3

Publication of Information in Relation to Broadband Internet Access
Services

3.1

The licensee shall comply with such frameworks as may be established by IDA
for the publication of information pertaining to broadband Internet access
services offered by the Licensee, including but not limited to the access speeds,
throughput, round-trip latency, webpage loading time and any other information
that IDA may require the Licensee to publish.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)
SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES

1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
IDA for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Under the written request of IDA, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by IDA. The Licensee shall submit
the test results to IDA within fourteen (14) days after the date of the test or
within such other period as may be specified by IDA.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)
SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES

1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
IDA for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) operated under the Licence is accurate and reliable.

2.2

Under the written request of IDA, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by IDA. The Licensee shall submit
the test results to IDA within fourteen (14) days after the date of the test or
within such other period as may be specified by IDA .

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Public Emergency Call Services

1.1

The Licence shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the
relevant police service (namely 999 or its substitute number), the fire and
ambulance services (namely 995 or its substitute number) and any other
national emergency services which the Minister may from time to time
designate, for the purpose of notifying them of any emergency.

2

Number Portability

2.1

The Licensee shall implement number portability from commencement of
provision of the Service.

2.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by IDA on number portability required to be
implemented by the Licensee.

3

Quality of Service Standards

3.1

IDA reserves the right to establish minimum quality of service standards for
the Services provided by the Licensee with which the Licensee shall
comply.

4

Prepaid SIM Cards

4.1

The Licensee shall comply with the following additional conditions for
distribution of prepaid SIM cards for sale to end-users:

Renewed 16 March 2016

(a)

Keep a register of all its retailers and the buyers of the prepaid cards;
and

(b)

Control the allocation of prepaid cards to the retailers based on actual
sales and activation.

5

Registration of Customers of Prepaid SIM Cards

5.1

The Licensee shall work with the mobile operator whose networks it uses to
provide the Services to ensure the maintenance of a register containing
records of every customer that purchases the Licensee’s prepaid SIM cards
which shall be made available for inspection by authorised Singapore
government agencies. The register shall contain the following particulars of
the customers:
(a)

name, address and as applicable, NRIC number, 11B number,
passport number, work permit number, relevant pass number or
business registration number (or, where the customer is not located in
Singapore, the applicable identification details obtained through
appropriate documents that are recognised by the authorised
establishments in the country of purchase, shall be used instead);

(b)

mobile cellular number assigned to the customer; and

(c)

date of activation of the customer’s account.

5.2

IDA reserves the right to require the Licensee to record any other details as
necessary in its register of customers.

5.3

Before recording the particulars referred to in Condition 5.1 of this
Schedule, the Licensee shall:
(a)

where the customer is in Singapore, require the production of the
customer’s identity card issued under the National Registration Act
(Cap. 201), the Singapore Armed Forces Act (Cap. 295), the Police

Renewed 16 March 2016

Force Act (Cap 235), the Civil Defence Act (Cap. 42), passport or the
following documentations as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or
(b)

where the customer is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the customer through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of termination of the Services to
the customer.

6

Registration of Retailers of Prepaid SIM Cards

6.1

The Licensee shall:

6.2

(a)

distribute its prepaid SIM cards only to its authorised retailers; and

(b)

allocate its prepaid SIM cards to such retailers based on actual sales
and activation.

The Licensee shall maintain a register containing records of every retailer
of its prepaid SIM cards which shall be made available for inspection by

Renewed 16 March 2016

authorised Singapore government agencies. The records shall contain the
following particulars of the retailer:
(a)

name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

contact telephone number(s) of the retailer; and

(d)

prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

6.3

The Licensee shall ensure that the retailers selling its prepaid SIM cards
obtain the information and observe the requirements set out in Conditions
5.1, 5.2 and 5.3 of this Schedule. Where the Licensee’s retailer conducts inflight or overseas sales of the Licensee’s prepaid SIM cards, the Licensee
shall ensure that such retailer forwards the customer’s records to the
Licensee within seven (7) working days from the date of purchase.

6.4

IDA reserves the right to require the Licensee to record any other details as
necessary in its register of retailers.

6.5

The records in the register shall be kept at the Licensee’s premises for a
period of not less than twelve (12) months from the date on which the
retailer ceases to sell the Licensee’s prepaid SIM cards.

7

Access to the Registration Information

7.1

The Licensee shall ensure that all electronic systems (including systems
used by its authorised retailers) connected to and used for the purposes of
maintaining the registers of customers and retailers of prepaid SIM cards

Renewed 16 March 2016

under Conditions 5 and 6 of this Schedule are in compliance with the
ISO/IEC 27002:2005 Code of Practice for Information Security
Management.
7.2

The Licensee shall maintain records of all access to the registers of
customers and retailers of prepaid SIM cards. The records shall include the
name, user ID and employer company of any person accessing the registers,
the date and time of each incidence of access by such person, and any other
information which IDA may require the Licensee to include from time to
time.

7.3

The records of access referred to in Condition 7.2 of this Schedule shall be
submitted to IDA and/or authorised Singapore government agencies for
audit checks where required by IDA and/or authorised Singapore
government agencies.

7.4

The registers of customers and retailers of prepaid SIM cards shall reside in
Singapore. The Licensee shall not replicate or allow there to be any
replication of the registers of customers and retailers of prepaid SIM cards
without the prior written approval of IDA.

7.5

IDA reserves the right to require the Licensee to comply with any other
security requirements as necessary on the registers of customers and
retailers of prepaid SIM cards.

8

Service Registration for Post-Paid SIM Cards

8.1

The Licensee shall provide procedures for service application or
registration before any service activation to ensure that subscribers are
properly signed up for the Services provided through post-paid SIM cards
and that the right parties are being billed.

8.2

The Licensee shall maintain a register containing records of every
subscriber which shall be made available for inspection by authorised

Renewed 16 March 2016

Singapore government agencies. The register shall contain the following
particulars of the subscribers:
(a) name, date of birth, address and as applicable, NRIC number, 11B
number, passport number, work permit number or business
registration number;
(b)

mobile cellular number assigned to the subscriber; and

(c)

dates of activation and termination of the subscriber’s account.

8.3

IDA reserves the right to require the Licensee to record any other details as
necessary in its register of subscribers.

8.4

Before recording the particulars referred to in Condition 8.2 of this
Schedule, the Licensee shall require the production of the subscriber’s
identity card issued under the National Registration Act (Cap. 201), the
Singapore Armed Forces Act (Cap. 295), the Police Force Act (Cap 235),
the Civil Defence Act (Cap. 42), passport or Employment Pass as
applicable and make and keep a photocopy of such evidence of identity.

8.5

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of termination of the Services to
the subscriber.

9

Minimum Age of Customers

9.1

The Licensee shall not provide the Services to any person below the age 15
years.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)
SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES

1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by IDA.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES

1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a) There shall be no delay in starting the announcement or programme
when a call is connected;
(b) Each of the live Audiotex services shall be assigned a different
telephone number;
(c) There shall be no interruption during the announcement or programme;
and
(d) Such other standards as may be specified by IDA.

1.2

The Licensee shall ensure that the number of attempted calls at any time
does not significantly exceed the number of call-in lines for the live
Audiotex services and shall subscribe for additional lines from licensed
Facilities-Based Operators to adequately handle calls for the Live Audiotex
services and to prevent congestion to other users of the public
telecommunication network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the Live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Renewed 16 March 2016

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful
purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy
and shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times IDA
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Charges

3.1

The Licensee shall ensure that his current call charges are published in all
advertisements for the live Audiotex services.

3.2

The Licensee shall, in addition, announce the current call charges for the
Live Audiotex services at the beginning of the call. The Licensee shall
provide a grace period during which calls are not charged for:
(a) the first 6 seconds of a call where the charge announcement lasts 4
seconds; or
(b) the first 12 seconds of a call where the charge announcement lasts 10
seconds.

Renewed 16 March 2016

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Public Emergency Call Services

1.1

The Licensee shall disclose in advance to its customers whether the IP
Telephony services it provides may be used to contact the police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate,
for the purpose of notifying such services of any emergency.

1.2

The Licensee shall not charge its customers for any use of the IP Telephony
services to contact the emergency services referred to in Condition 1.1 of
this Schedule.

1.3

IDA reserves the right to require the Licensee to comply with additional
safety and security safeguards to enhance security measures for public and
national safety.

2

Number Portability

2.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by IDA on number portability required to be
implemented by the Licensee.

3

Quality of Service Standards

3.1

IDA reserves the right to establish minimum quality of service standards for
the Services provided by the Licensee with which the Licensee shall
comply.

4

Registration of Subscribers

Renewed 16 March 2016

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name, address and, as applicable, NRIC number, passport number or
business registration number of the subscriber (or, where the
subscriber is not located in Singapore, the applicable identification
details obtained through appropriate documents that are recognised by
the authorised establishments in the country of purchase shall be used
instead.);

(b)

IP telephony number assigned to the subscriber;

(c)

Date of activation of the subscriber’s account;

(d)

Internet Service Provider account used by the subscriber to access the
Licensee’s IP Telephony Service where applicable; and

(e)

Media Access Control (“MAC”) / Internet Protocol (“IP”) address
where applicable.

4.2

IDA reserves the right to require the Licensee to record any other details as
necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this
Schedule, the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Renewed 16 March 2016

(b)

where the subscriber is not in Singapore, the Licensee shall use its
best efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept at the Licensee’s premises for a
period of not less than twelve (12) months from the date of termination of
the Services to the subscriber.

4.5

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls
made and received through the Licensee’s IP Telephony Services which are
operated and/or provided in Singapore.

4.6

All CDRs shall be kept by the Licensee in Singapore for a period of not less
than twelve (12) months.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore
(or, where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead.);

(b)

Contact telephone number(s) of the retailer; and

(c)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

Renewed 16 March 2016

5.2

5.3

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.
IDA reserves the right to require the Licensee to record any other details as
necessary in its register of retailers.

5.4

The records in the register shall be kept at the Licensee’s premises for a
period of not less than twelve (12) months from the date of which the
retailer ceases to sell the Services of the Licensee.

6

Provision of Directory Enquiry Services

6.1

IDA reserves the right to require the Licensee to do the following:
(a)

to provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides
the Services; and

(b)

to provide directory enquiry services for subscribers of other
licensees,

and the Licensee shall comply with such requirements imposed.
7

Provision of Integrated Directories

7.1

IDA reserves the right to require the Licensee to do the following:
(a)

to provide integrated directories for all subscribers at no charge
(except with the approval of IDA) and at annual intervals or any other
intervals to be agreed with IDA; and

(b)

to exchange all relevant customer data with other licensees free-ofcharge for the purpose of providing integrated directories and
providing integrated directory enquiry services,

and the Licensee shall comply with such requirements imposed.
Renewed 16 March 2016

7.2

The Licensee shall, if necessary, and subject to charges, terms and
conditions to be agreed with other licensees, provide integrated directories
for their subscribers. In the event that agreement cannot be reached, the
matter shall be determined by IDA, whose decision shall be final.

8

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

8.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 8.2 to 8.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, “Fixed Network Telecommunication
Services” means fixed line basic telephony services associated with number
level “6”.

8.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

8.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enable the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services, may at any time and without charge, contact the
relevant police emergency service (namely 999 or its substitute
number), the fire and ambulance services (namely 995 or its substitute
number) and any other national emergency services which the
Minister may from time to time designate to be provided by operators
of Fixed Network Telecommunication Services, for the purpose of
notifying them of any emergency.

Renewed 16 March 2016

8.4

The Licensee shall ensure that its Level “6” Services comply with the same
quality of service standards as may be established by IDA from time to time
for Fixed Network Telecommunication Services.

8.5

The Licensee shall ensure that its Level “6” Services are only provided to
domestic customers (within Singapore) with a Singapore registered and
billing address.

8.6

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
IDA from time to time for Fixed Network Telecommunication Services.

8.7

The Licensee shall:

8.8

8.9

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides
its Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by IDA;
and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and
conditions to be agreed with other licensees, provide integrated directories
for their subscribers. In the event that agreement cannot be reached, the
matter shall be determined by IDA, whose decision shall be final.

Renewed 16 March 2016

"
88,6,2,1812,,,ea202b75d40f4fedcd363a4a35e9d230b409a34f,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BHARTI INTERNATIONAL (SINGAPORE) PTE LTD UNDER SECTION
5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 6 JULY 2007
RENEWED ON 6 JULY 2022

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

Renewed on 6 July 2022

PART IV:
16.
17.
18.
19.
20.

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment

PART V:
21.
22.
23.

31.
32.
33.
34.
35.
36.

SERVICE OBLIGATIONS

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
24.
25.
26.
27.
28.
29.
30.

ACCESS AND INTERCONNECTION OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

Renewed on 6 July 2022

PART VII: SUSPENSION, VARIATION AND TERMINATION
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY BHARTI INTERNATIONAL
(SINGAPORE) PTE LTD

SCHEDULE B

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SERVICES TO BE
PROVIDED BY BHARTI INTERNATIONAL
(SINGAPORE) PTE LTD

SCHEDULE C

-

SPECIFIC TERMS AND CONDITIONS

Renewed on 6 July 2022

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BHARTI INTERNATIONAL (SINGAPORE) PTE LTD UNDER
SECTION 5 OF THE TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
A.

On 6 July 2007, the Info-communications Development Authority of
Singapore (hereinafter referred to as “IDA”), in exercise of the powers
conferred on it under Section 5 of the Telecommunications Act 1999
(hereinafter referred to as “the Act”) issued this licence (hereinafter referred to
as the “Licence”) to Bharti Airtel (Singapore) Pte Ltd (now known as Bharti
International (Singapore) Pte Ltd and hereinafter referred to as “the Licensee”)
a licence to establish, install and maintain the telecommunication systems and
to operate and provide the telecommunication services as then specified in the
Licence.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
Development Authority (hereinafter referred to as the “Authority”) by the
enactment of the Info-communications Media Development Authority Act
2016 (the “IMDA Act”). Section 91(1) of the IMDA Act preserves the validity
of the Licence and deems the Licence as having been granted by the Authority
under Section 5 of the Act.

C.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 9 of the Act, modified the terms and conditions of the
Licence, which took effect on 21 January 2019.

D.

On 2 February 2022, the Licensee submitted its confirmation to renew the
Licence which is due to expire on 5 July 2022.

E.

The Authority hereby approves the renewal of the Licence, which for the
avoidance of doubt, shall include all terms and conditions herein and the
Schedules annexed hereto, which shall be collectively referred to and taken by
all parties concerned as the Licence.

Renewed on 6 July 2022

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 39 or terminated by the Licensee in accordance
with Condition 40 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c) 1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.
2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s

Renewed on 6 July 2022

financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited AGTO are available.
2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and
excluding) the date of its receipt in full by the Authority, which interest shall
accrue from day to day and shall be calculated on the basis of the actual
number of days elapsed and a three hundred and sixty-five (365) day year.
The applicable rate of interest shall be the average of the prevailing prime
lending rates of the banks and finance companies quoted and published by
the Monetary Authority of Singapore. For the avoidance of doubt, the
Licensee shall continue to be subject to its obligations under the Licence and
shall not be released from such obligations by reason of any late payment of
licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be under
a continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

Renewed on 6 July 2022

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

Renewed on 6 July 2022

PART II: BASIC OBLIGATIONS OF LICENSEE
6

Public Emergency Call Services

6.1

The Licensee shall ensure that:
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Renewed on 6 July 2022

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
9.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

11

Integrated Directories and Directory Enquiry Services

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Renewed on 6 July 2022

PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority’s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

12.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Renewed on 6 July 2022

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Renewed on 6 July 2022

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

16.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

Renewed on 6 July 2022

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical requirements
and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the original
calling party and the original calling party Calling Line Identity shall be
passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate the
access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message on
the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system which
does not support ITU-T Signalling System Number 7 signalling, then the
Licensee shall route such international incoming calls on specified
circuits.

Renewed on 6 July 2022

19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate to
the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

19.2

Where the Authority considers that a change in the Systems referred to in
Condition 19.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Renewed on 6 July 2022

PART V:

SERVICE OBLIGATIONS

21

Price Control/Tariffing Arrangements/Quality of Service Standards

21.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

21.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

21.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

22

Publication of Charges, Terms and Conditions and Other Information

22.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services and such other information as the Authority may require
the Licensee to publish in relation to the Services.

23

Confidentiality of Subscriber Information

23.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

23.2

Notwithstanding Condition 23.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Renewed on 6 July 2022

PART VI:

OTHER OBLIGATIONS

24

Codes of Practice and Advisory Guidelines

24.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

25

Number Portability

25.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

25.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

26

Accounting Separation

26.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

27

Restriction on Undue Preference and Undue Discrimination

27.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Renewed on 6 July 2022

28

Restriction Against Anti-Competitive Arrangements

28.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

29

Restriction on Exclusive Arrangement for International Services

29.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

29.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

29.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

Renewed on 6 July 2022

30

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

30.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

30.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

30.3

If the Licensee fails to effect the necessary changes referred to in Condition
30.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

30.4

Nothing in Condition 30.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

31

Board Directorship and Management Appointments

31.1

The Licensee shall seek the Authority’s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

Renewed on 6 July 2022

32

Direction by the Authority

32.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

32.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 32.1.

32.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.

33

Dispute Resolution

33.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

33.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

Renewed on 6 July 2022

34

Provision of Information to the Authority

34.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

34.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 34.2 to the Authority for
inspection and verification.

34.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 34.1, as
well as the fact that the Authority has requested for such document and/or
information.

34.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 34.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 34.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.

35

Participation in Emergency Activities

35.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

Renewed on 6 July 2022

35.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 35.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

35.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

36

International Obligations

36.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

36.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 36.1 applies
for its compliance.

Renewed on 6 July 2022

PART VII:

SUSPENSION, VARIATION AND TERMINATION

37

Penalty Framework for Breach of Licence Conditions

37.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.

38

Variation of Terms of Licence

38.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

39

Suspension/Cancellation

39.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

40

Termination of Licence or Cessation of Systems or Services

40.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

40.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

40.3

The Licensee shall continue the operation of the Systems and provision of the
Services until the Authority’s written approval has been obtained under
Condition 40.1 and the Licensee has satisfactorily met the Authority’s
requirements, if any, to which the Authority’s approval is made subject to.

Renewed on 6 July 2022

41

Rights upon Termination, Suspension or Cancellation

41.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

42

Exceptions and Limitations on Obligations

42.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.

Renewed on 6 July 2022

43

Compliance with the Law

43.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

43.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

44

Governing Law

44.1

This Licence shall be governed by and construed according to the law of
Singapore.

45

Service of Notices

45.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic mail to the Licensee’s electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

Renewed on 6 July 2022

46

Severability

46.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 6 July 2007
Renewed on 6 July 2022

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Renewed on 6 July 2022

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Renewed on 6 July 2022

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY BHARTI INTERNATIONAL (SINGAPORE) PTE LTD
[Licensee specific details have been removed]

Renewed on 6 July 2022

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY BHARTI INTERNATIONAL (SINGAPORE) PTE LTD
[Licensee specific details have been removed]

Renewed on 6 July 2022

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Renewed on 6 July 2022

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Renewed on 6 July 2022

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

1

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

Renewed on 6 July 2022

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Renewed on 6 July 2022

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Renewed on 6 July 2022

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Renewed on 6 July 2022

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Renewed on 6 July 2022

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Renewed on 6 July 2022

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:

Renewed on 6 July 2022

(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 6 July 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Renewed on 6 July 2022

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number 1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

1

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Renewed on 6 July 2022

(ii)

(g)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

Renewed on 6 July 2022

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

Renewed on 6 July 2022

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

Renewed on 6 July 2022

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

Renewed on 6 July 2022

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013

Renewed on 6 July 2022

Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.
9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Renewed on 6 July 2022

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Renewed on 6 July 2022

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Renewed on 6 July 2022

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

Renewed on 6 July 2022

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Renewed on 6 July 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 6 July 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 6 July 2022

"
89,7,2,1812,,,8bd3d64252452902a84c6fac167dab8e1c917c2c,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO
BIZNET NETWORKS SINGAPORE PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 14 MAY 2018

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems

Issued on 14 May 2018

20.
21.

Changes to Systems
Infrastructure Sharing and Deployment

PART V:
22.
23.
24.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorships and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations

Issued on 14 May 2018

44.
45.
46.
47.

Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY BIZNET
NETWORKS SINGAPORE PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY BIZNET NETWORKS
SINGAPORE PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Issued on 14 May 2018

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BIZNET NETWORKS SINGAPORE PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
“Authority”), in exercise of the powers conferred on it under Section 5 of the
Telecommunications Act (Cap. 323) (hereinafter referred to as “the Act”) hereby grants
to Biznet Networks Singapore Pte Ltd (hereinafter referred to as “the Licensee”) a licence
(hereinafter referred to as “the Licence”) to establish, install and maintain the
telecommunication systems and to operate and provide the telecommunication services as
specified in the Licence. For the avoidance of doubt, all terms and conditions herein and
in the Schedules annexed hereto, shall be collectively referred to and taken by all parties
concerned as the Licence.
1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services

Issued on 14 May 2018

during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject

Issued on 14 May 2018

to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.
2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

Issued on 14 May 2018

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
obligations of the Licensee under Schedule D in the form of a Banker’s
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
the Licensee’s application commitments and any additional terms and
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Issued on 14 May 2018

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the

Issued on 14 May 2018

Licensee to obtain the Authority’s prior written approval on any charges it
intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Issued on 14 May 2018

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority's approval all telecommunication
infrastructure, technology and any telecommunication equipment which is part
of the Systems or which is to be connected to the Systems.

13.2

The Licensee shall seek the Authority's prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority's prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Issued on 14 May 2018

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers allocated
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to the number(s) assigned. The
Licensee shall take the necessary steps to ensure that the number(s) allocated
is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Issued on 14 May 2018

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Issued on 14 May 2018

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

In this Condition, “Intellectual Property Rights” means, without prejudice to
its generality, the rights to patents, trademarks, designs, know-how and
copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

The Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

The Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

The A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system

Issued on 14 May 2018

which does not support ITU-T Signalling System Number 7 signalling,
then the Licensee shall route such international incoming calls on
specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes to its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Issued on 14 May 2018

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Issued on 14 May 2018

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Issued on 14 May 2018

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, “Authorised Overseas System” means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Issued on 14 May 2018

31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority's written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

Issued on 14 May 2018

disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive of the Authority. The Licensee shall further take all reasonable
precautions in dealing with the said directions so as to prevent any unauthorised
person from having access to the same.
34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

Issued on 14 May 2018

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 35.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.

36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

36.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 36.1 as well as the fact
that the Authority has requested the Licensee to participate in such
emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government's obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Issued on 14 May 2018

37.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 37.1 applies
for its compliance.

Issued on 14 May 2018

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 8 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

39

Variation of Terms of Licence

39.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

41.2

No termination shall take effect until the Authority’s approval has been
obtained under Condition 41.1.

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

Issued on 14 May 2018

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other licences, permits or approvals that may be
required under any written law in force in Singapore.

Issued on 14 May 2018

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 14 May 2018

Director-General (Telecoms & Post)
Deputy CE (Policy, Regulation & Competition Development)
Info-communications Media Development Authority

Issued on 14 May 2018

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Issued on 14 May 2018

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY
BIZNET NETWORKS SINGAPORE PTE LTD
[Licensee specific details have been removed]

Issued on 14 May 2018

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY
BIZNET NETWORKS SINGAPORE PTE LTD
[Licensee specific details have been removed]

Issued on 14 May 2018

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale (“ISR”)
services operated under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR services. The allocation of the access code will be subject
to the availability of such codes and consideration for other usage. The
Licensee shall ensure that the access code allocated is used efficiently and
effectively.

3

Quality of Service

3.1

The Licensee shall comply with the following minimum Quality of Services
(“QoS”) standards for the international voice and/or data services provided:
(a)

At least 95% of calls should not have a post dialling delay of more than
25 seconds; and

Issued on 14 May 2018

(b)

At least 90% of calls made are able to seize a circuit.

3.2

The Authority reserves the right to modify the above-mentioned standards
from time to time, and the Licensee shall comply with such modified
standards accordingly.

4

Registration of Subscribers

4.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being billed.
For the avoidance of doubt, this Condition 4.1 does not apply to prepaid card
services.

4.2

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

types of services provided e.g. circuit capacity and destinations;
and

(f)

assigned User ID/User Name where applicable.

Issued on 14 May 2018

5

Call Barring Facilities

5.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call service.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the customers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of the Authority. The Licensee shall terminate
its agreement with the customers if such customers are found to infringe any
term and condition of the Licence or any provision of the Act.

2

Registration of the Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscriber:
(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

types of services provided e.g. circuit capacity and destinations;
and

(f)

assigned User ID/User Name where applicable.

Issued on 14 May 2018

2.2

The register shall be kept by the Licensee for a period of not less than twelve
(12) calendar months from the date of termination of the Services to the
subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES
1

Electronic-mail Address Portability

1.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

2

Content

2.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

3

Publication of Information in Relation to Broadband Internet Access
Services

3.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

4.

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

Issued on 14 May 2018

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types; and

(f)

assigned User ID/User Name.

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration
Act (Cap. 201), passport or Employment Pass and make and keep
a photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its
best efforts to verify the identity of the subscriber through
appropriate documents that are recognised by the authorised
establishments in the country of purchase.

4.4

In the case of termination of the Services to a subscriber, the subscriber’s
records shall be kept by the Licensee for a period of not less than twelve (12)
calendar months from the date of termination.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised

Issued on 14 May 2018

Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in
Singapore;

(b)

where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that
are recognised by the authorised establishments in the country of
origin, shall be used instead; and

(c)

contact telephone number(s) of the retailer.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not less
than twelve (12) calendar months from the date of which the retailer ceases to
sell the Services of the Licensee.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3.

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:

Issued on 14 May 2018

3.2

(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types; and

(f)

assigned User ID/User Name where applicable.

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3.

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:

Issued on 14 May 2018

3.2

(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer;

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types; and

(f)

assigned User ID/User Name where applicable.

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Public Emergency Call Services

1.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying them of any emergency.

2

Number Portability

2.1

The Licensee shall implement number portability from commencement of
provision of the Service.

2.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

3

Quality of Service Standards

3.1

The Authority reserves the right to establish minimum quality of service
standards for the Services provided by the Licensee with which the
Licensee shall comply.

4

Prepaid SIM Cards

4.1

The Licensee shall comply with the following additional conditions for
distribution of prepaid SIM cards for sale to end-users:
(a)

Keep a register of all its retailers and the buyers of the prepaid SIM
cards; and

Issued on 14 May 2018

(b)

Control the allocation of prepaid cards to the retailers based on actual
sales and activation.

5

Registration of Customers of Prepaid SIM Cards

5.1

The Licensee shall work with the mobile operator whose networks it uses to
provide the Services to ensure the maintenance of a register containing
records of every customer that purchases the Licensee’s prepaid SIM cards
which shall be made available for inspection by authorised Singapore
government agencies. The register shall contain the following particulars of
the customers:
(a)

name, address and as applicable, NRIC number, 11B number, passport
number, work permit number, relevant pass number or business
registration number (or, where the customer is not located in Singapore,
the applicable identification details obtained through appropriate
documents that are recognised by the authorised establishments in the
country of purchase, shall be used instead);

(b)

mobile cellular number assigned to the customer; and

(c)

date of activation of the customer’s account.

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of customers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the customer is in Singapore, require the production of the
customer’s identity card issued under the National Registration Act
(Cap. 201), the Singapore Armed Forces Act (Cap. 295), the Police
Force Act (Cap 235), the Civil Defence Act (Cap. 42), passport or the
following documentations as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass

Issued on 14 May 2018

(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or
(b)

where the customer is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the customer through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of termination of the Services to
the customer.

6

Registration of Retailers of Prepaid SIM Cards

6.1

The Licensee shall:

6.2

(a)

distribute its prepaid SIM cards only to its authorised retailers; and

(b)

allocate its prepaid SIM cards to such retailers based on actual sales
and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid SIM cards which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the retailer:
(a)

name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are

Issued on 14 May 2018

recognised by the authorised establishments in the country of origin,
shall be used instead;
(c)

contact telephone number(s) of the retailer; and

(d)

prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

6.3

The Licensee shall ensure that the retailers selling its prepaid SIM cards
obtain the information and observe the requirements set out in Conditions
5.1, 5.2 and 5.3 of this Schedule. Where the Licensee’s retailer conducts inflight or overseas sales of the Licensee’s prepaid SIM cards, the Licensee
shall ensure that such retailer forwards the customer’s records to the
Licensee within seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.5

The records in the register shall be kept at the Licensee’s premises for a
period of not less than twelve (12) months from the date on which the retailer
ceases to sell the Licensee’s prepaid SIM cards.

7

Access to the Registration Information

7.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the registers of customers and retailers of prepaid SIM cards
under Conditions 5 and 6 of this Schedule are in compliance with the
ISO/IEC 27002:2005 Code of Practice for Information Security
Management.

7.2

The Licensee shall maintain records of all access to the registers of
customers and retailers of prepaid SIM cards. The records shall include the
name, user ID and employer company of any person accessing the registers,
the date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

Issued on 14 May 2018

7.3

The records of access referred to in Condition 7.2 of this Schedule shall be
submitted to the Authority and/or authorised Singapore government agencies
for audit checks where required by the Authority and/or authorised Singapore
government agencies.

7.4

The registers of customers and retailers of prepaid SIM cards shall reside in
Singapore. The Licensee shall not replicate or allow there to be any
replication of the registers of customers and retailers of prepaid SIM cards
without the prior written approval of the Authority.

7.5

The Authority reserves the right to require the Licensee to comply with any
other security requirements as necessary on the registers of customers and
retailers of prepaid SIM cards.

8

Service Registration for Post-Paid SIM Cards

8.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the Services provided through post-paid SIM cards and that the right
parties are being billed.

8.2

The Licensee shall maintain a register containing records of every subscriber
which shall be made available for inspection by authorised Singapore
government agencies. The register shall contain the following particulars of
the subscribers:
(a) name, date of birth, address and as applicable, NRIC number, 11B
number, passport number, work permit number or business registration
number;

8.3

(b)

mobile cellular number assigned to the subscriber; and

(c)

dates of activation and termination of the subscriber’s account.

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

Issued on 14 May 2018

8.4

Before recording the particulars referred to in Condition 8.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

8.5

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of termination of the Services to
the subscriber.

9

Minimum Age of Customers

9.1

The Licensee shall not provide the Services to any person below the age 15
years.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

There shall be no delay in starting the announcement or programme
when a call is connected;

(b)

Each of the live Audiotex services shall be assigned a different
telephone number;

(c)

There shall be no interruptions during the announcement or
programme; and

(d)

Such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Issued on 14 May 2018

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Charges

3.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

3.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

Issued on 14 May 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s customer (referred to in this Schedule as an “IP telephony
number”). Such services allow customers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its customers whether the IP
Telephony services it provides may be used to contact the police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying such services of any emergency.

2.2

The Licensee shall not charge its customers for any use of the IP Telephony
services to contact the emergency services referred to in Condition 1.1 of this
Schedule.

2.3

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

1 An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”) standard
network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits long and include a
country code, area or city code, and a local number.

Issued on 14 May 2018

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:

4.2

(a)

name, address, and as applicable, NRIC number, FIN, passport
number of the subscriber and Unique Entity Number of the
company for corporate customer (or, where the subscriber is not
located in Singapore, the applicable identification details obtained
through appropriate documents that are recognised by the
authorised establishments in the country of purchase shall be used
instead);

(b)

billing /service address;

(c)

contact information: phone (Fixed/Mobile) and email;

(d)

date of activation of the subscriber’s account;

(e)

service types;

(f)

assigned User ID/User Name where applicable; and

(g)

Media Access Control (“MAC”) / Internet Protocol (“IP”) address
where applicable; and

(h)

IP telephony number assigned to the subscriber.

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

Issued on 14 May 2018

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

In the case of termination of the IP Telephony service to a subscriber, the
subscriber’s records shall be kept by the Licensee for a period of not less
than twelve (12) calendar months from the date of termination.

4.5

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Licensee’s IP Telephony Services which are
operated and/or provided in Singapore.

4.6

All CDRs shall be kept by the Licensee in Singapore for a period of not less
than twelve (12) calendar months.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(d)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore (or,
where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are

Issued on 14 May 2018

recognised by the authorised establishments in the country of origin,
shall be used instead.);
(e)

Contact telephone number(s) of the retailer; and

(f)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) months from the date of which the retailer ceases to sell
the Services of the Licensee.

6

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

6.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 6.2 to 6.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, “Fixed Network Telecommunication
Services” means fixed line basic telephony services associated with number
level “6”.

6.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
telecommunication network, public mobile network or public digital voice
network in Singapore.

6.3

The Licensee shall ensure that:

Issued on 14 May 2018

(a)

any person through customer premises equipment that enable the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services, may at any time and without charge, contact the
relevant police emergency service (namely 999 or its substitute
number), the fire and ambulance services (namely 995 or its substitute
number) and any other national emergency services which the Minister
may from time to time designate to be provided by operators of Fixed
Network Telecommunication Services, for the purpose of notifying
them of any emergency.

6.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic customers (within Singapore) with a Singapore registered and
billing address.

6.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

6.6

The Licensee shall:

6.7

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

Issued on 14 May 2018

(b)

6.8

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Issued on 14 May 2018

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Issued on 14 May 2018

"
90,8,2,1812,,,46a75969028511488c82c92a916d408c9ed077db,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BLUETEL NETWORKS PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 1 DECEMBER 2003
RENEWED ON 1 DECEMBER 2018

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directory and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

Renewed on 1 December 2018

PART IV:
16.
17.
18.
19.
20.
21.

Requirements to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
22.
23.
24.

32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.

ACCESS AND INTERCONNECTION OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

Renewed on 1 December 2018

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATIONS
SCHEDULE A

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY BLUETEL NETWORKS
PTE LTD

SCHEDULE B

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SERVICES TO BE
PROVIDED BY BLUETEL NETWORKS PTE
LTD

SCHEDULE C

-

SPECIFIC TERMS AND CONDITIONS

Renewed on 1 December 2018

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BLUETEL NETWORKS PTE LTD UNDER SECTION 5 OF
THE TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
A.

On 1 December 2003, the Info-communications Development Authority of
Singapore (hereinafter referred to as “IDA”), in exercise of the powers
conferred on it under Section 5 of the Telecommunications Act (Cap. 323)
(hereinafter referred to as “the Act"") issued this licence (hereinafter referred to
as the “Licence”) to BlueTel Networks Pte Ltd (hereinafter referred to as “the
Licensee”) a licence to establish, install and maintain the telecommunication
systems and to operate and provide the telecommunication services as then
specified in the Licence.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
Development Authority (hereinafter referred to as the “Authority”) by the
enactment of the Info-communications Media Development Authority Act
2016 (the “IMDA Act”). Section 91(1) of the IMDA Act preserves the validity
of the Licence and deems the Licence as having been granted by the Authority
under Section 5 of the Act.

C.

On 11 June 2018, the Licensee submitted its confirmation to renew the Licence
which is due to expire on 30 November 2018.

D.

The Authority hereby approves the renewal of the Licence, subject to the terms
and conditions set out herein which shall be referred to and taken by all parties
concerns as the Licence.

Renewed on 1 December 2018

1

Period of Licence

1.1

The Licence is renewed on 1 December 2018 and shall be valid for a period of
fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c) 1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.
2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited accounts submitted to the Authority.

Renewed on 1 December 2018

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and
excluding) the date of its receipt in full by the Authority, which interest shall
accrue from day to day and shall be calculated on the basis of the actual
number of days elapsed and a three hundred and sixty-five (365) day year.
The applicable rate of interest shall be the average of the prevailing prime
lending rates of the banks and finance companies quoted and published by
the Monetary Authority of Singapore. For the avoidance of doubt, the
Licensee shall continue to be subject to its obligations under the Licence and
shall not be released from such obligations by reason of any late payment of
licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be under
a continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

Renewed on 1 December 2018

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (hereinafter referred to as the “Systems”), for the provision of the services
as described in Schedule B (hereinafter referred to as the “Services”), subject
to the specific terms and conditions set out in Schedule C. The Licensee shall
not operate or provide any system or service not described in Schedules A and
B except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes and any
other commitments as submitted to the Authority in its licence application.

Renewed on 1 December 2018

PART II: BASIC OBLIGATIONS OF LICENSEE
6

Public Emergency Call Services

6.1

The Licensee shall ensure that:
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the

Renewed on 1 December 2018

Licensee to obtain the Authority’s prior written approval on any charges it
intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
9.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

11

Integrated Directory and Directory Enquiry Service

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Renewed on 1 December 2018

PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority’s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

12.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority's prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Renewed on 1 December 2018

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems is adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to the number(s) assigned. The
Licensee shall take the necessary steps to ensure that the number(s) assigned is
efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Renewed on 1 December 2018

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

16.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Renewed on 1 December 2018

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical requirements
and safeguards:
(a)

The Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line Identity
shall be passed on in the conveyance of a call accordingly;

(b)

The Licensee shall not, in the handling of outgoing traffic, manipulate the
access code dialled by the calling party; and

(c)

The A-bit of the Forward Call Indicator of the Initial Access Message on
the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system which

Renewed on 1 December 2018

does not support ITU-T Signalling System Number 7 signalling, then the
Licensee shall route such international incoming calls on specified
circuits.
19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate to
the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

19.2

Where the Authority considers that a change in the Systems referred to in
Condition 19.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Renewed on 1 December 2018

21

Requirement for Underground Telecommunication Systems

21.1

The Licensee shall comply, at its own cost, with any requirements by the
Authority and the relevant authorities on its underground telecommunication
systems in Singapore, including the provision of information on such systems
in the format specified by the authorities.

Renewed on 1 December 2018

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Renewed on 1 December 2018

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Renewed on 1 December 2018

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

Renewed on 1 December 2018

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority's written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

Renewed on 1 December 2018

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.

34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other
telecommunication licensees on matters relating to the requirements of this
Licence or the Act, the matter shall be determined by the Authority whose
decision shall be binding on all parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

Renewed on 1 December 2018

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 35.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.

36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other

Renewed on 1 December 2018

relevant agencies, organisations and Government ministries
departments, in accordance with the written law in Singapore.

and

36.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 36.1 as well as the fact
that the Authority has requested the Licensee to participate in such
emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government's obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

37.2

The Authority shall notify the Licensee from time to time of any such
Convention, Agreement, Arrangement or Treaty to which Condition 37.1
applies for its compliance.

Renewed on 1 December 2018

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 8 of the Act.

39

Variation of Terms of Licence

39.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence or Cessation of Systems or Services

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

41.2

No termination shall take effect until the Authority’s approval has been
obtained under Condition 41.1.

Renewed on 1 December 2018

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee's reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.

Renewed on 1 December 2018

44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other licences, permits or approvals that may be
required under any written law in force in Singapore.

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

Renewed on 1 December 2018

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Dated 1 December 2003
Renewed on 1 December 2018

Director-General (Telecoms & Post)
Deputy CE (Policy, Regulation & Competition Development)
Info-communications Media Development Authority

Renewed on 1 December 2018

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Renewed on 1 December 2018

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY BLUETEL NETWORKS PTE LTD
[Licensee specific details have been removed]

Renewed on 1 December 2018

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY BLUETEL NETWORKS PTE LTD
[Licensee specific details have been removed]

Renewed on 1 December 2018

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale (“ISR”)
services operated under the Licence is accurate and reliable.

1.2

Under the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other longer period as may be specified by
the Authority.

2

Short Access Code

2.1

The Licensee may apply for 4-digit access code that allow callers to gain
access to the ISR services. The allocation of the access codes will be subject
to the availability of such codes and consideration for other usage. The
Licensee shall ensure that the access code is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Renewed on 1 December 2018

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:

(h)
3.3

(i)

Service ID;

(ii)

Assigned Client IP address, and User ID/ User Name (where
applicable); and

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR services to the subscriber.

Renewed on 1 December 2018

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call service.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of the Authority. The Licensee shall terminate
its agreement with the subscribers if such subscribers are found to infringe
any term and condition of the Licence or any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

Renewed on 1 December 2018

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address, and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services (“Services”) in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established
by the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the System.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by
the Authority for the publication of information pertaining to broadband
Internet access services offered by the Licensee, including but not limited to
the access speeds, throughput, round-trip latency, webpage loading time and
any other information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Renewed on 1 December 2018

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address, and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Renewed on 1 December 2018

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not less
than twelve (12) calendar months from the date of which the retailer ceases to
sell the Services of the Licensee.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 1 December 2018

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address, and User ID/User Name (where
applicable); and
(h)
3.2

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) operated under the Licence is accurate and reliable.

2.2

Under the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 1 December 2018

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address, and User ID/User Name (where
applicable); and
(h)
3.2

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as frame
relay circuits. The Licensee may also choose to transmit its VAN traffic
through virtual private network links over the Internet.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services and
to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Renewed on 1 December 2018

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the
Authority against all claims for libel, slander, infringement of Intellectual
Property rights or any other liability whatsoever arising from or in
connection with the information transmitted or received through the ValueAdded Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Renewed on 1 December 2018

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own expense, with any requirement and
guidelines established by the Authority on number portability.

4

Minimum Age of Subscribers

4.1

The Licensee shall not provide the Service to any person below 15 years of
age.

Renewed on 1 December 2018

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number 1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network Numbers (“MSISDN”) assigned to the
subscriber);

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(g)

Equipment ID (where applicable).

1

The relevant pass number refers to the nine (9) additional documents spelt out in Condition
5.3 (a).

Renewed on 1 December 2018

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

Renewed on 1 December 2018

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

Renewed on 1 December 2018

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing address;

(d)

Service address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network Numbers (“MSISDN”) assigned to the
subscriber);

Renewed on 1 December 2018

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”), which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

Renewed on 1 December 2018

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

Renewed on 1 December 2018

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service and/or Condition 4.1 for postpaid Service, in respect of any
subscriber, a licensee shall as soon as practicable, terminate the prepaid
Service and/or postpaid Service to that subscriber, where applicable, within
fourteen (14) days of the sale of the relevant Service and/or after giving
reasonable notice to the subscriber via Short Message Service (“SMS”) or
other suitable means. The foregoing shall be without prejudice to the
Authority’s right to take enforcement action against the Licensee for failing
to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 December 2018

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the IP
Telephony services it provides may be used to contact the police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the IP Telephony
services to contact the emergency services referred to in Condition 2.1 of this
Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

1

An International Telecommunications Union Telecommunication Standardization Sector
(“ITU-T”) standard network addressing format for telephone numbers. The E.164 addresses
are 15 decimal digits long and include a country code, area or city code, and a local number.

Renewed on 1 December 2018

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers;
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address, User ID/User Name (where
applicable); and
Renewed on 1 December 2018

(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport, or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

4.5

The Licensee shall also maintain call detail records (“CDRs”) of all calls
made and received through the Licensee’s IP Telephony services, which are
operated and/or provided in Singapore.

4.6

All CDRs shall be kept by the Licensee in Singapore for a period of not less
than twelve (12) calendar months.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Renewed on 1 December 2018

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

6.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 6.2 to 6.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, “Fixed Network Telecommunication
Services” means fixed line basic telephony services associated with number
level “6”.

6.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
telecommunication network, public mobile network or public digital voice
network in Singapore.

Renewed on 1 December 2018

6.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enable the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying such services of any emergency.
6.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

6.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

6.6

The Licensee shall:
(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

Renewed on 1 December 2018

6.7

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b) exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.
6.8

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Renewed on 1 December 2018

"
91,9,2,1812,,,52b425201b1add4e48257535167549b7e3c3178f,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BT SINGAPORE PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 1 OCTOBER 2005
RENEWED ON 1 OCTOBER 2020

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
16.
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems

Renewed on 1 October 2020

20.
21.

Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
22.
23.
24.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations

Renewed on 1 October 2020

44.
45.
46.
47.

Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY BT SINGAPORE
PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY BT SINGAPORE PTE
LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

Renewed on 1 October 2020

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO BT SINGAPORE PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
A.

On 1 October 2005, the Info-communications Development Authority of
Singapore (hereinafter referred to as “IDA”), in exercise of the powers
conferred on it under Section 5 of the Telecommunications Act (Cap. 323)
(hereinafter referred to as “the Act”) issued this licence (hereinafter referred to
as the “Licence”) to BT Singapore Pte Ltd (hereinafter referred to as “the
Licensee”) a licence to establish, install and maintain the telecommunication
systems and to operate and provide the telecommunication services as then
specified in the Licence.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
Development Authority (hereinafter referred to as the “Authority”) by the
enactment of the Info-communications Media Development Authority Act
2016 (the “IMDA Act”). Section 91(1) of the IMDA Act preserves the validity
of the Licence and deems the Licence as having been granted by the Authority
under Section 5 of the Act.

C.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 7 of the Act, modified the terms and conditions of the
Licence, which took effect on 21 January 2019.

D.

On 23 April 2020, the Licensee submitted its confirmation to renew the
Licence which is due to expire on 30 September 2020.

E.

The Authority hereby approves the renewal of the Licence, which for the
avoidance of doubt, shall include all terms and conditions herein and the
Schedules annexed hereto, which shall be collectively referred to and taken by
all parties concerned as the Licence.

Renewed on 1 October 2020

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s

Renewed on 1 October 2020

financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.
2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject
to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as

Renewed on 1 October 2020

described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.
4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

Renewed on 1 October 2020

PART II:

BASIC OBLIGATIONS OF LICENSEE

6

Public Emergency Call Services

6.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Renewed on 1 October 2020

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
9.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

11

Integrated Directories and Directory Enquiry Services

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Renewed on 1 October 2020

PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority’s approval all telecommunication
infrastructure, technology and any telecommunication equipment which is part
of the Systems or which is to be connected to the Systems.

12.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be

Renewed on 1 October 2020

provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.
14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Renewed on 1 October 2020

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

16.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

Renewed on 1 October 2020

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,
then the Licensee shall route such international incoming calls on
specified circuits.

Renewed on 1 October 2020

19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

19.2

Where the Authority considers that a change in the Systems referred to in
Condition 19.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

21

Requirement for Underground Telecommunication Systems

21.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Renewed on 1 October 2020

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Renewed on 1 October 2020

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Renewed on 1 October 2020

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Renewed on 1 October 2020

31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority’s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not

Renewed on 1 October 2020

authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 35.1 and the Authority considers that the

Renewed on 1 October 2020

disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

36.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 36.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

37.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 37.1 applies
for its compliance.

Renewed on 1 October 2020

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 8 of the Act.

39

Variation of Terms of Licence

39.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence or Cessation of Systems or Services

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Services until the Authority’s written approval has been obtained under
Condition 42.1 and the Licensee has satisfactorily met the Authority’s
requirements, if any, to which the Authority’s approval is made subject to.

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the

Renewed on 1 October 2020

Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

Renewed on 1 October 2020

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic mail to the Licensee’s electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 1 October 2005
Renewed on 1 October 2020

Ong Tong San
Senior Director (Market Access & Competition Development)
For Director-General (Telecoms & Post)
Info-communications Media Development Authority

Renewed on 1 October 2020

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Renewed on 1 October 2020

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY BT SINGAPORE PTE LTD
[Licensee specific details have been removed]

Renewed on 1 October 2020

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY BT SINGAPORE PTE LTD
[Licensee specific details have been removed]

Renewed on 1 October 2020

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Renewed on 1 October 2020

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Renewed on 1 October 2020

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.
1

Renewed on 1 October 2020

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Renewed on 1 October 2020

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Renewed on 1 October 2020

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Renewed on 1 October 2020

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Renewed on 1 October 2020

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Renewed on 1 October 2020

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Renewed on 1 October 2020

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 1 October 2020

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Renewed on 1 October 2020

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number
1
of the subscriber and business registration number of the company for
corporate customer);

(d)

1

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Renewed on 1 October 2020

(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

Renewed on 1 October 2020

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

Renewed on 1 October 2020

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):
(i)
Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

Renewed on 1 October 2020

(ii)

(h)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

Renewed on 1 October 2020

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,

Renewed on 1 October 2020

Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.
10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1
and 5.5 for prepaid Service, in respect of any subscriber, the Licensee shall
as soon as practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Renewed on 1 October 2020

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Renewed on 1 October 2020

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Renewed on 1 October 2020

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

Renewed on 1 October 2020

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Renewed on 1 October 2020

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 1 October 2020

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 October 2020

"
92,10,2,1812,,,6595325f3fbe5364f3f509b32b0b92b145a5a3de,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CAMPANA GROUP PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 12 MAY 2017

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

Modified on 21 January 2019

PART IV:
17.
18.
19.
20.
21.
22.

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
23.
24.
25.

33.
34.
35.
36.
37.
38.

SERVICE OBLIGATIONS

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
26.
27.
28.
29.
30.
31.
32.

ACCESS AND INTERCONNECTION OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

Modified on 21 January 2019

PART VII: SUSPENSION, VARIATION AND TERMINATION
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY CAMPANA GROUP
PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY CAMPANA GROUP
PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Modified on 21 January 2019

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CAMPANA GROUP PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
“Authority”), in exercise of the powers conferred on it under Section 5 of the
Telecommunications Act 1999 (hereinafter referred to as “the Act”) hereby grants to
Campana Group Pte Ltd (hereinafter referred to as “the Licensee”) a licence (hereinafter
referred to as “the Licence”) to establish, install and maintain the telecommunication
systems and to operate and provide the telecommunication services as specified in the
Licence. On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 9 of the Act, modified the terms and conditions of the Licence,
which took effect on 21 January 2019. For the avoidance of doubt, all terms and conditions
herein and in the Schedules annexed hereto, shall be collectively referred to and taken by
all parties concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 41 or terminated by the Licensee in accordance
with Condition 42 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services

Modified on 21 January 2019

during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the
banks and finance companies quoted and published by the Monetary Authority
of Singapore. For the avoidance of doubt, the Licensee shall continue to be

Modified on 21 January 2019

subject to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.
2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

Modified on 21 January 2019

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
obligations of the Licensee under Schedule D in the form of a Banker’s
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
the Licensee’s application commitments and any additional terms and
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Modified on 21 January 2019

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Modified on 21 January 2019

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Modified on 21 January 2019

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority’s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

13.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Modified on 21 January 2019

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Modified on 21 January 2019

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Modified on 21 January 2019

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,

Modified on 21 January 2019

then the Licensee shall route such international incoming calls on
specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Modified on 21 January 2019

22

Requirement for Underground Telecommunication Systems

22.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Modified on 21 January 2019

PART V:

SERVICE OBLIGATIONS

23

Price Control/Tariffing Arrangements/Quality of Service Standards

23.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

23.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

23.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

24

Publication of Charges, Terms and Conditions and Other Information

24.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

25

Confidentiality of Subscriber Information

25.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

25.2

Notwithstanding Condition 25.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Modified on 21 January 2019

PART VI:

OTHER OBLIGATIONS

26

Codes of Practice and Advisory Guidelines

26.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

27

Number Portability

27.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

27.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

28

Accounting Separation

28.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

29

Restriction on Undue Preference and Undue Discrimination

29.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Modified on 21 January 2019

30

Restriction Against Anti-Competitive Arrangements

30.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

31

Restriction on Exclusive Arrangement for International Services

31.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

31.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

31.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

32

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

32.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Modified on 21 January 2019

32.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

32.3

If the Licensee fails to effect the necessary changes referred to in Condition
32.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

32.4

Nothing in Condition 32.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

33

Board Directorship and Management Appointments

33.1

The Licensee shall seek the Authority’s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

34

Direction by the Authority

34.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

34.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 34.1.

34.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

Modified on 21 January 2019

disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
35

Dispute Resolution

35.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

35.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

36

Provision of Information to the Authority

36.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

36.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 36.2 to the Authority for
inspection and verification.

36.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 36.1, as
well as the fact that the Authority has requested for such document and/or
information.

36.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 36.1 as the Authority deems

Modified on 21 January 2019

fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 36.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
37

Participation in Emergency Activities

37.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

37.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 37.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

37.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

38

International Obligations

38.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Modified on 21 January 2019

38.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 38.1 applies
for its compliance.

Modified on 21 January 2019

PART VII:

SUSPENSION, VARIATION AND TERMINATION

39

Penalty Framework for Breach of Licence Conditions

39.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

40

Variation of Terms of Licence

40.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

41

Suspension/Cancellation

41.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

42

Termination of Licence or Cessation of Systems or Services

42.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Services until the Authority’s written approval has been obtained under
Condition 42.1 and the Licensee has satisfactorily met the Authority’s
requirements, if any, to which the Authority’s approval is made subject to.

Modified on 21 January 2019

43

Rights upon Termination, Suspension or Cancellation

43.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

44

Exceptions and Limitations on Obligations

44.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
45

Compliance with the Law

45.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Modified on 21 January 2019

45.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

Modified on 21 January 2019

46

Governing Law

46.1

This Licence shall be governed by and construed according to the law of
Singapore.

47

Service of Notices

47.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic mail to the Licensee’s electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

48

Severability

48.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 12 May 2017

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Modified on 21 January 2019

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Modified on 21 January 2019

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CAMPANA GROUP PTE LTD
[Licensee specific details have been removed]

Amended on 7 November 2022

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CAMPANA GROUP PTE LTD
[Licensee specific details have been removed]

Amended on 7 November 2022

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Modified on 21 January 2019

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Modified on 21 January 2019

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.
1

Modified on 21 January 2019

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Modified on 21 January 2019

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Modified on 21 January 2019

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Modified on 21 January 2019

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Modified on 21 January 2019

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Modified on 21 January 2019

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Modified on 21 January 2019

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Modified on 21 January 2019

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Modified on 21 January 2019

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

1 The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Modified on 21 January 2019

(g)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

Modified on 21 January 2019

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

6.3

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

Modified on 21 January 2019

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

Modified on 21 January 2019

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are

Modified on 21 January 2019

recognised by the authorised establishments in the country of origin,
shall be used instead;
(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

Modified on 21 January 2019

9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Modified on 21 January 2019

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Modified on 21 January 2019

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Modified on 21 January 2019

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

Modified on 21 January 2019

(f)
(g)

Service Period (start and end date for each type of service);
Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Modified on 21 January 2019

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Amended on 8 May 2018

"
93,11,2,1812,,,17d3a74b1952e9f6554daa73e1599ee2c2a2b370,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CHINA MOBILE INTERNATIONAL (SINGAPORE) PTE LTD UNDER
SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

ISSUED ON 8 AUGUST 2014

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems

Modified on 21 January 2019

20.
21.
22.

Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
23.
24.
25.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation

Modified on 21 January 2019

44.
45.
46.
47.
48.

Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY CHINA MOBILE
INTERNATIONAL (SINGAPORE) PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY CHINA MOBILE
INTERNATIONAL (SINGAPORE) PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Modified on 21 January 2019

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CHINA MOBILE INTERNATIONAL (SINGAPORE) PTE LTD UNDER
SECTION 5 OF THE
TELECOMMUNICATIONS ACT (CHAPTER 323)

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
“Authority”), in exercise of the powers conferred on it under Section 5 of the
Telecommunications Act (Cap. 323) (hereinafter referred to as “the Act”) hereby grants
to China Mobile International (Singapore) Pte Ltd (hereinafter referred to as “the
Licensee”) a licence (hereinafter referred to as “the Licence”) to establish, install and
maintain the telecommunication systems and to operate and provide the
telecommunication services as specified in the Licence. On 22 November 2018 and 21
January 2019, the Authority, in exercise of its powers under Section 7 of the Act, modified
the terms and conditions of the Licence, which took effect on 21 January 2019. For the
avoidance of doubt, all terms and conditions herein and in the Schedules annexed hereto,
shall be collectively referred to and taken by all parties concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 41 or terminated by the Licensee in accordance
with Condition 42 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services

Modified on 21 January 2019

during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject

Modified on 21 January 2019

to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.
2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

Modified on 21 January 2019

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
obligations of the Licensee under Schedule D in the form of a Banker’s
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
the Licensee’s application commitments and any additional terms and
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Modified on 21 January 2019

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Modified on 21 January 2019

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Modified on 21 January 2019

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 9 of the Act, submit for the Authority’s approval all telecommunication
infrastructure, technology and any telecommunication equipment which is part
of the Systems or which is to be connected to the Systems.

13.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 9 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Modified on 21 January 2019

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Modified on 21 January 2019

PART IV:

ACCESS AND INTERCONNECTION OBLIGATIONS

17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Modified on 21 January 2019

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,

Modified on 21 January 2019

then the Licensee shall route such international incoming calls on
specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes to its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Modified on 21 January 2019

22

Requirement for Underground Telecommunication Systems

22.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Modified on 21 January 2019

PART V:

SERVICE OBLIGATIONS

23

Price Control/Tariffing Arrangements/Quality of Service Standards

23.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

23.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

23.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

24

Publication of Charges, Terms and Conditions and Other Information

24.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

25

Confidentiality of Subscriber Information

25.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

25.2

Notwithstanding Condition 25.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Modified on 21 January 2019

PART VI:

OTHER OBLIGATIONS

26

Codes of Practice and Advisory Guidelines

26.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

27

Number Portability

27.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

27.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

28

Accounting Separation

28.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

29

Restriction on Undue Preference and Undue Discrimination

29.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Modified on 21 January 2019

30

Restriction Against Anti-Competitive Arrangements

30.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

31

Restriction on Exclusive Arrangement for International Services

31.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

31.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

31.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

32

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

32.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Modified on 21 January 2019

32.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

32.3

If the Licensee fails to effect the necessary changes referred to in Condition
32.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

32.4

Nothing in Condition 32.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

33

Board Directorship and Management Appointments

33.1

The Licensee shall seek the Authority's written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

34

Direction by the Authority

34.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

34.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 34.1.

34.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

Modified on 21 January 2019

disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
35

Dispute Resolution

35.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

35.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

36

Provision of Information to the Authority

36.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

36.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 36.2 to the Authority for
inspection and verification.

36.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 36.1, as
well as the fact that the Authority has requested for such document and/or
information.

36.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 36.1 as the Authority deems

Modified on 21 January 2019

fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 36.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
37

Participation in Emergency Activities

37.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

37.2

The Licensee shall, unless expressively notified, keep in strict confidence
any information or document pertaining to Condition 37.1 as well as the fact
that the Authority has requested the Licensee to participate in such
emergency activities and preparations.

37.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

38

International Obligations

38.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Modified on 21 January 2019

38.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 38.1 applies
for its compliance.

Modified on 21 January 2019

PART VII:

SUSPENSION, VARIATION AND TERMINATION

39

Penalty Framework for Breach of Licence Conditions

39.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 8 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

40

Variation of Terms of Licence

40.1

Pursuant to Section 7(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

41

Suspension/Cancellation

41.1

The Authority may, in any of the events specified in Section 8 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

42

Termination of Licence or Cessation of Systems or Services

42.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

42.2

No termination shall take effect until the Authority’s approval has been
obtained under Condition 42.1.

43

Rights upon Termination, Suspension or Cancellation

43.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

Modified on 21 January 2019

44

Exceptions and Limitations on Obligations

44.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
45

Compliance with the Law

45.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

45.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

Modified on 21 January 2019

46

Governing Law

46.1

This Licence shall be governed by and construed according to the law of
Singapore.

47

Service of Notices

47.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority.

48

Severability

48.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 8 August 2014

Director-General (Telecoms & Post)
Deputy CE (Policy, Regulation & Competition Development)
Info-communications Media Development Authority

Modified on 21 January 2019

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Modified on 21 January 2019

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CHINA MOBILE INTERNATIONAL (SINGAPORE) PTE
LTD
[Licensee specific details have been removed]

Amended on 13 June 2019

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CHINA MOBILE INTERNATIONAL (SINGAPORE) PTE LTD
[Licensee specific details have been removed]

Issued on 8 August 2014

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Modified on 21 January 2019

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Modified on 21 January 2019

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.
1

Modified on 21 January 2019

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Modified on 21 January 2019

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Modified on 21 January 2019

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Modified on 21 January 2019

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Modified on 21 January 2019

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Modified on 21 January 2019

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Modified on 21 January 2019

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Modified on 21 January 2019

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Modified on 21 January 2019

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:

1

(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number 1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Modified on 21 January 2019

(g)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

Modified on 21 January 2019

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

6.3

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

Modified on 21 January 2019

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

Modified on 21 January 2019

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are

Modified on 21 January 2019

recognised by the authorised establishments in the country of origin,
shall be used instead;
(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

Modified on 21 January 2019

9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Modified on 21 January 2019

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Modified on 21 January 2019

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Modified on 21 January 2019

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LEASED CIRCUIT SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the leased circuit and their compliance with all licensing and regulatory
conditions and requirements of the Authority. The Licensee shall terminate
its agreement with the subscribers if such subscribers are found to infringe
any term and condition of the Licence or any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

Modified on 21 January 2019

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a leased circuit reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Modified on 21 January 2019

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Modified on 21 January 2019

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Modified on 21 January 2019

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Issued on 8 August 2014

"
94,12,2,1812,,,7f630d8af60ee50d936e4b9e34d54129220f4e1f,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CHINA TELECOM (ASIA PACIFIC) PTE LTD UNDER SECTION 5 OF
THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 12 JUNE 2008
RENEWED ON 12 JUNE 2023

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

Renewed on 12 June 2023

PART IV:
16.
17.
18.
19.
20.
21.

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
22.
23.
24.

32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.

ACCESS AND INTERCONNECTION OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

Renewed on 12 June 2023

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CHINA TELECOM (ASIA
PACIFIC) PTE LTD

SCHEDULE B

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CHINA TELECOM (ASIA
PACIFIC) PTE LTD

SCHEDULE C

-

SPECIFIC TERMS AND CONDITIONS

Renewed on 12 June 2023

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CHINA TELECOM (ASIA PACIFIC) PTE LTD
UNDER SECTION 5 OF THE TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
A.

On 12 June 2008, the Info-communications Development Authority of
Singapore (hereinafter referred to as “IDA”), in exercise of the powers
conferred on it under Section 5 of the Telecommunications Act 1999
(hereinafter referred to as “the Act”) issued this licence (hereinafter referred to
as the “Licence”) to China Telecom (Singapore) Pte Ltd (now known as China
Telecom (Asia Pacific) Pte Ltd and hereinafter referred to as “the Licensee”) a
licence to establish, install and maintain the telecommunication systems and to
operate and provide the telecommunication services as then specified in the
Licence.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
Development Authority (hereinafter referred to as the “Authority”) by the
enactment of the Info-communications Media Development Authority Act
2016 (the “IMDA Act”). Section 91(1) of the IMDA Act preserves the validity
of the Licence and deems the Licence as having been granted by the Authority
under Section 5 of the Act.

C.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 9 of the Act, modified the terms and conditions of the
Licence, which took effect on 21 January 2019.

D.

On 9 January 2023, the Licensee submitted its confirmation to renew the
Licence which is due to expire on 11 June 2023.

E.

The Authority hereby approves the renewal of the Licence, which for the
avoidance of doubt, shall include all terms and conditions herein and the
Schedules annexed hereto, which shall be collectively referred to and taken by
all parties concerned as the Licence.

Renewed on 12 June 2023

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c) 1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.
2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s

Renewed on 12 June 2023

financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited AGTO are available.
2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and
excluding) the date of its receipt in full by the Authority, which interest shall
accrue from day to day and shall be calculated on the basis of the actual
number of days elapsed and a three hundred and sixty-five (365) day year.
The applicable rate of interest shall be the average of the prevailing prime
lending rates of the banks and finance companies quoted and published by
the Monetary Authority of Singapore. For the avoidance of doubt, the
Licensee shall continue to be subject to its obligations under the Licence and
shall not be released from such obligations by reason of any late payment of
licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be under
a continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

Renewed on 12 June 2023

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

Renewed on 12 June 2023

PART II: BASIC OBLIGATIONS OF LICENSEE
6

Public Emergency Call Services

6.1

The Licensee shall ensure that:
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Renewed on 12 June 2023

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
9.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

11

Integrated Directories and Directory Enquiry Services

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Renewed on 12 June 2023

PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority’s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

12.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Renewed on 12 June 2023

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Renewed on 12 June 2023

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

16.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

Renewed on 12 June 2023

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical requirements
and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the original
calling party and the original calling party Calling Line Identity shall be
passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate the
access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message on
the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system which
does not support ITU-T Signalling System Number 7 signalling, then the
Licensee shall route such international incoming calls on specified
circuits.

Renewed on 12 June 2023

19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate to
the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

19.2

Where the Authority considers that a change in the Systems referred to in
Condition 19.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

21

Requirement for Underground Telecommunication Systems

21.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Renewed on 12 June 2023

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Renewed on 12 June 2023

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Renewed on 12 June 2023

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

Renewed on 12 June 2023

31

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority’s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

Renewed on 12 June 2023

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.

34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

Renewed on 12 June 2023

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 35.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.

36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

Renewed on 12 June 2023

36.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 36.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

37.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 37.1 applies
for its compliance.

Renewed on 12 June 2023

PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.

39

Variation of Terms of Licence

39.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence or Cessation of Systems or Services

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Services until the Authority’s written approval has been obtained under
Condition 42.1 and the Licensee has satisfactorily met the Authority’s
requirements, if any, to which the Authority’s approval is made subject to.

Renewed on 12 June 2023

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Renewed on 12 June 2023

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic mail to the Licensee’s electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 12 June 2008
Renewed on 12 June 2023

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Renewed on 12 June 2023

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Renewed on 12 June 2023

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CHINA TELECOM (ASIA PACIFIC) PTE LTD
[Licensee specific details have been removed]

Renewed on 12 June 2023

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CHINA TELECOM (ASIA PACIFIC) PTE LTD
[Licensee specific details have been removed]

Renewed on 12 June 2023

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Renewed on 12 June 2023

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Renewed on 12 June 2023

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

1 An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)

standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

Renewed on 12 June 2023

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Renewed on 12 June 2023

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Renewed on 12 June 2023

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Renewed on 12 June 2023

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number ) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Renewed on 12 June 2023

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Renewed on 12 June 2023

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:

Renewed on 12 June 2023

(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 12 June 2023

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Renewed on 12 June 2023

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

1 The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Renewed on 12 June 2023

(ii)

(g)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i)
S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

Renewed on 12 June 2023

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

Renewed on 12 June 2023

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

Renewed on 12 June 2023

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.

Renewed on 12 June 2023

The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of

Renewed on 12 June 2023

Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.
9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Renewed on 12 June 2023

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Renewed on 12 June 2023

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Renewed on 12 June 2023

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

Renewed on 12 June 2023

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Renewed on 12 June 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 12 June 2023

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 12 June 2023

"
95,13,2,1812,,,4f502c9e924f36e84a6ed25394080e9360728156,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CHINA UNICOM (SINGAPORE) OPERATIONS PTE LTD
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 5 FEBRUARY 2018

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems

Amended on 28 December 2022

20.
21.
22.

Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
23.
24.
25.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation

Amended on 28 December 2022

44.
45.
46.
47.
48.

Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY CHINA UNICOM
(SINGAPORE) OPERATIONS PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY CHINA UNICOM
(SINGAPORE) OPERATIONS PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Amended on 28 December 2022

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CHINA UNICOM (SINGAPORE) OPERATIONS PTE LTD UNDER
SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
“Authority”), in exercise of the powers conferred on it under Section 5 of the
Telecommunications Act 1999 (hereinafter referred to as “the Act”) hereby grants to
China Unicom (Singapore) Operations Pte Ltd (hereinafter referred to as “the Licensee”)
a licence (hereinafter referred to as “the Licence”) to establish, install and maintain the
telecommunication systems and to operate and provide the telecommunication services as
specified in the Licence. For the avoidance of doubt, all terms and conditions herein and
in the Schedules annexed hereto, shall be collectively referred to and taken by all parties
concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 41 or terminated by the Licensee in accordance
with Condition 42 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
audited annual gross turnover (“AGTO”) for the provision of the services
during the Licensee’s financial year. The annual fee payable shall be the total
of –

Amended on 28 December 2022

(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision
of the services during the Licensee’s financial year that is more than $50
million up to $100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of
the services during the Licensee’s financial year that is more than $100
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
and shall be adjusted at the end of the Licensee’s financial year based on the
Licensee’s audited AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO, shall be paid in advance on the first day of the Licensee’s
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject
to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.

Amended on 28 December 2022

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as the “Systems”), for the provision of the services as
described in Schedule B (herein referred to as the “Services”), subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

Amended on 28 December 2022

6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
obligations of the Licensee under Schedule D in the form of a Banker’s
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
the Licensee’s application commitments and any additional terms and
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Amended on 28 December 2022

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain the Authority’s prior written approval on any charges it

Amended on 28 December 2022

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Amended on 28 December 2022

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority’s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

13.2

The Licensee shall seek the Authority’s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority’s prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Amended on 28 December 2022

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with the Authority’s National Numbering Plan and
the Authority’s framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Amended on 28 December 2022

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority’s interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

Amended on 28 December 2022

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
should be set to the value “1” to identify an international incoming call
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,
then the Licensee shall route such international incoming calls on
specified circuits.

Amended on 28 December 2022

20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority’s framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

22

Requirement for Underground Telecommunication Systems

22.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Amended on 28 December 2022

PART V:

SERVICE OBLIGATIONS

23

Price Control/Tariffing Arrangements/Quality of Service Standards

23.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

23.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

23.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

24

Publication of Charges, Terms and Conditions and Other Information

24.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

25

Confidentiality of Subscriber Information

25.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

25.2

Notwithstanding Condition 25.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Amended on 28 December 2022

PART VI:

OTHER OBLIGATIONS

26

Codes of Practice and Advisory Guidelines

26.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

27

Number Portability

27.1

The Licensee shall implement number portability from commencement of
service subject to the Authority’s number portability requirements and
charging principles.

27.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

28

Accounting Separation

28.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

29

Restriction on Undue Preference and Undue Discrimination

29.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the Licensee’s competitor could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Amended on 28 December 2022

30

Restriction Against Anti-Competitive Arrangements

30.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

31

Restriction on Exclusive Arrangement for International Services

31.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

31.2

In this Condition, ‘Authorised Overseas System’ means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

31.3

The Licensee shall comply with the Authority’s requirements on the
international settlement regime and seek the Authority’s endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

32

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

32.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority’s approval for the joint venture,
association, contract or arrangement in question.

Amended on 28 December 2022

32.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

32.3

If the Licensee fails to effect the necessary changes referred to in Condition
32.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

32.4

Nothing in Condition 32.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

33

Board Directorship and Management Appointments

33.1

The Licensee shall seek the Authority’s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

34

Direction by the Authority

34.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

34.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 34.1.

34.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not

Amended on 28 December 2022

authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
35

Dispute Resolution

35.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

35.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

36

Provision of Information to the Authority

36.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

36.2

For the purposes of ensuring the Licensee’s compliance with the conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority’s request, submit the audited
accounts and reports prepared under this Condition 36.2 to the Authority for
inspection and verification.

36.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 36.1, as
well as the fact that the Authority has requested for such document and/or
information.

36.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 36.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 36.1 and the Authority considers that the

Amended on 28 December 2022

disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably be expected to adversely affect the Licensee’s lawful
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
37

Participation in Emergency Activities

37.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

37.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 37.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

37.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

38

International Obligations

38.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government’s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

38.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 38.1 applies
for its compliance.

Amended on 28 December 2022

PART VII:

SUSPENSION, VARIATION AND TERMINATION

39

Penalty Framework for Breach of Licence Conditions

39.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

40

Variation of Terms of Licence

40.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1) month’s notice
in writing.

41

Suspension/Cancellation

41.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

42

Termination of Licence or Cessation of Systems or Services

42.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority’s approval in writing at least six (6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Services until the Authority’s written approval has been obtained under
Condition 42.1 and the Licensee has satisfactorily met the Authority’s
requirements, if any, to which the Authority’s approval is made subject to.

Amended on 28 December 2022

43

Rights upon Termination, Suspension or Cancellation

43.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

44

Exceptions and Limitations on Obligations

44.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee’s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
45

Compliance with the Law

45.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Amended on 28 December 2022

45.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

Amended on 28 December 2022

46

Governing Law

46.1

This Licence shall be governed by and construed according to the law of
Singapore.

47

Service of Notices

47.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee’s
registered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic mail to the Licensee’s electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

48

Severability

48.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 5 February 2018

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Amended on 28 December 2022

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Amended on 28 December 2022

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CHINA UNICOM (SINGAPORE) OPERATIONS PTE
LTD
[Licensee specific details have been removed]

Amended on 28 December 2022

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CHINA UNICOM (SINGAPORE) OPERATIONS PTE LTD
[Licensee specific details have been removed]

Amended on 28 December 2022

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Amended on 28 December 2022

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Amended on 28 December 2022

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.
1

Amended on 28 December 2022

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Amended on 28 December 2022

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Amended on 28 December 2022

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Amended on 28 December 2022

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Amended on 28 December 2022

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Amended on 28 December 2022

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Amended on 28 December 2022

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Amended on 28 December 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Amended on 28 December 2022

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number 1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

1 The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Amended on 28 December 2022

(g)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

5.4

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

Amended on 28 December 2022

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

6.3

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure

Amended on 28 December 2022

that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.
6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

Amended on 28 December 2022

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:

Amended on 28 December 2022

(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the

Amended on 28 December 2022

date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.
9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Amended on 28 December 2022

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Amended on 28 December 2022

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Amended on 28 December 2022

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

Amended on 28 December 2022

(f)
(g)

Service Period (start and end date for each type of service);
Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Amended on 28 December 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Amended on 28 December 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Amended on 28 December 2022

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Issued on 5 February 2018

"
96,14,2,1812,,,6ce600ceb38c54c8cefaf79be3ea9900c1fcda49,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY TO
CHUNGHWA TELECOM SINGAPORE PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 13 OCTOBER 2008
RENEWED ON 13 OCTOBER 2023

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
16.
17.
18.
19.
20.
21.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

Renewed on 13 October 2023

PART V:
22.
23.
24.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII:
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.

SERVICE OBLIGATIONS

SUSPENSION, VARIATION AND TERMINATION

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

Renewed on 13 October 2023

SCHEDULE OF INTERPRETATION
SCHEDULE A

-

DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY CHUNGHWA
TELECOM SINGAPORE PTE LTD

SCHEDULE B

-

DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY CHUNGHWA
TELECOM SINGAPORE PTE LTD

SCHEDULE C

-

SPECIFIC TERMS AND CONDITIONS

Renewed on 13 October 2023

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY TO
CHUNGHWA TELECOM SINGAPORE PTE LTD UNDER SECTION 5
OF THE TELECOMMUNICATIONS ACT 1999

PART I:

THE LICENCE

A.

On 13 October 2008, the Info-communications Development Authority of Singapore
(hereinafter referred to as “IDA”), in exercise of the powers conferred on it under
Section 5 of the Telecommunications Act 1999 (hereinafter referred to as “the Act”)
issued this licence (hereinafter referred to as the “Licence”) to Chunghwa Telecom
Singapore Pte Ltd (hereinafter referred to as “the Licensee”) a licence to establish,
install and maintain the telecommunication systems and to operate and provide the
telecommunication services as then specified in the Licence.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
Development Authority (hereinafter referred to as the “Authority”) by the enactment
of the Info-communications Media Development Authority Act 2016 (the “IMDA
Act”). Section 91(1) of the IMDA Act preserves the validity of the Licence and deems
the Licence as having been granted by the Authority under Section 5 of the Act.

C.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its powers
under Section 9 of the Act, modified the terms and conditions of the Licence, which
took effect on 21 January 2019.

D.

On 14 April 2023, the Licensee submitted its confirmation to renew the Licence which
is due to expire on 12 October 2023.

E.

The Authority hereby approves the renewal of the Licence, which for the avoidance
of doubt, shall include all terms and conditions herein and the Schedules annexed
hereto, which shall be collectively referred to and taken by all parties concerned as
the Licence.

Renewed on 13 October 2023

1

Period of Licence

1.1

The Licence is renewed on 13 October 2023 and shall be valid for a period of fifteen (15)
years, unless suspended or cancelled by the Authority in accordance with Condition 40 or
terminated by the Licensee in accordance with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit and subject
to such terms and conditions as may be specified by the Authority under Section 5 of the
Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the audited
annual gross turnover (“AGTO”) for the provision of the services during the Licensee’s
financial year. The annual fee payable shall be the total of –
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licensee’s audited AGTO for the provision of the
services during the Licensee’s financial year that is more than $50 million up to
$100 million; and

(c)

1% of such amount of the Licensee’s audited AGTO for the provision of the services
during the Licensee’s financial year that is more than $100 million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence is terminated
or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall be payable
by the Licensee within two (2) weeks of the grant of the Licence and shall be adjusted at
the end of the Licensee’s financial year based on the Licensee’s audited AGTO submitted
to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available audited AGTO,
shall be paid in advance on the first day of the Licensee’s financial year, subject to the
minimum fee of $80,000 and subject to adjustment when more recent audited AGTO are
available.

2.5

In the event of a default by the Licensee in the payment of any fee when due under the
Licence, the Licensee shall pay to the Authority interest on the amount from time to time

Renewed on 13 October 2023

outstanding in respect of the overdue sum for the period beginning on (and including) its
due date and ending on (and excluding) the date of its receipt in full by the Authority,
which interest shall accrue from day to day and shall be calculated on the basis of the
actual number of days elapsed and a three hundred and sixty-five (365) day year. The
applicable rate of interest shall be the average of the prevailing prime lending rates of the
banks and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject to its
obligations under the Licence and shall not be released from such obligations by reason of
any late payment of licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not later than six
(6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within the
timeframe stipulated in Condition 2.6, the Licensee shall be under a continuing
obligation to submit the same immediately notwithstanding any penalties imposed by
the Authority for breach of Condition 2.6 or this Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights, duties,
liabilities, obligations and privileges under this Licence to any person or persons except
with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the Authority at
its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule A (herein
referred to as the “Systems”), for the provision of the services as described in Schedule B
(herein referred to as the “Services”), subject to the specific terms and conditions set out
in Schedule C. The Licensee shall not operate or provide any system or service not
described in Schedules A and B except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes changes to
any system and/or service, the Licensee shall provide the Authority such technical and/or
non-technical information as may be required by the Authority within such period as may
be specified by the Authority.

Renewed on 13 October 2023

5

Licence Application Proposals

5.1

Without prejudice to any of the Licensee’s obligations under this Licence, the Licensee
shall abide with its proposals on network rollout, range of services, quality of service
standards, pricing and service provisioning schemes, and any other commitments as
submitted to the Authority in its licence application.

Renewed on 13 October 2023

PART II: BASIC OBLIGATIONS OF LICENSEE

6

Public Emergency Call Services

6.1

The Licensee shall ensure that:
(a) any person through customer premises equipment; and
(b) any person through its public payphones
may at any time and without charge, contact the relevant police service (namely 999
or its substitute number), the fire and ambulance services (namely 995 or its substitute
number) and any other national emergency services which the Minister may from
time to time designate, for the purpose of notifying them of any emergency.

7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is possible for any
person to contact at any time and without charge, distress, urgency and safety services for
shipping for the purpose of notifying them of an emergency and shall, subject to fair and
proper payment by the relevant Government ministry, department, statutory board or
official agency, provide the necessary facilities for distress, urgency and safety services in
accordance with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries, departments,
statutory boards or official agencies in all possible ways to support national security, and
public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an integrated customer
database. The Authority reserves the right to require the Licensee to obtain the
Authority’s prior written approval on any charges it intends to levy for the provision of
the directory enquiry services and the Licensee shall comply with such requirement
imposed.

9.2

The Authority reserves the right to require the Licensee to provide directory enquiry
services for subscribers of other licensees.

Renewed on 13 October 2023

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated directories
for all subscribers at no charge (except with the approval of the Authority) and at annual
intervals or any other intervals to be agreed with the Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions to be agreed
with other licensees, provide integrated directories for their subscribers. In the event that
agreement cannot be reached, the matter shall be determined by the Authority, whose
decision is final.

11

Integrated Directories and Directory Enquiry Services

11.1

The Licensee shall exchange all relevant customer data with other licensees free-of-charge
for the purpose of providing integrated directories and providing integrated directory
enquiry services.

Renewed on 13 October 2023

PART III: TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with Section 11 of
the Act, submit for the Authority’s approval all telecommunication infrastructure,
technology and any telecommunication equipment which is part of the Systems or which
is to be connected to the Systems.

12.2

The Licensee shall seek the Authority’s prior approval from time to time for any other
telecommunication equipment to be used in the operation of the Systems for which the
approval has not been granted under Section 11 of the Act, whether such other equipment
is in addition to or intended to replace the existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the Telecommunications (Radiocommunication) Regulations for the operation of any radio-communication stations
comprised in the Systems and shall abide by any conditions imposed thereunder, including
the payment of station licence fees and frequency fees for the allocation and management
of frequencies by the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power, polarisation, aerial
characteristics and other technical parameters of any radio-communication station
comprised in the Systems shall be submitted in writing for the Authority’s prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and guidelines
established by the Authority and the relevant authorities on the height of the antenna of
any radio-communication station comprised in the Systems.

14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio frequencies
and shall, subject to payment of the required frequency fees, be provided with the
necessary frequencies to enable the effective and efficient operation of the Systems and
the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems is safe and
does not cause interference to other existing radio-communication networks operating in
the same band or in other bands. The Licensee shall also take appropriate measures to

Renewed on 13 October 2023

ensure that its Systems are adequately protected from interference that may be caused by
networks operating in the same band or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with the Authority’s National Numbering Plan and the
Authority’s framework and guidelines on the usage, allocation and assignment of
numbers. The Licensee shall, in its submission to the Authority, justify the use of numbers
and shall, subject to payment of the required fees for Golden Numbers, be provided with
the necessary numbers to enable the effective and efficient operation of the Systems and
provision of the Services. The Licensee shall take all necessary steps to ensure that the
numbers assigned are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and the Licensee
shall have no proprietary right to any of the number(s) assigned. The Licensee shall take
all necessary steps to ensure that the number(s) assigned is efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given to the
Licensee at any time, upon written notice, without being liable for any loss or
inconvenience directly or indirectly attributable to the alteration or reallocation of such
number(s).

Renewed on 13 October 2023

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS

16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access charge upon
any person licensed by the Authority to provide telecommunication services in Singapore
through or with the use of the Systems.

16.3

The Licensee shall comply with the Authority’s interconnection & access framework,
arrangements and requirements, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate connection
points, which it shall provide for this purpose:

17.2

17.3

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed by the
Authority which systems also meet any other requirements, which the Authority
may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse to connect
to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing by the
Authority; or

(b)

no longer meets the requirements for approval or licensing by the Authority, in
respect of which the Authority has issued a notice to that effect to the person who
has under his control such equipment or system.

The terms and conditions for the connection of equipment or systems to the Systems of
the Licensee shall be determined by agreement between the Licensee and the owner or
operator of the equipment or system except in so far as the conditions are prescribed in the

Renewed on 13 October 2023

Act or in this Licence. In the event that the parties cannot reach an agreement, the matter
shall be determined by the Authority whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any arrangements
for the connection of equipment or systems to the Systems other than those set by the
Authority. In particular, the Licensee shall not, except where the Authority is satisfied
that it is reasonable, exercise any Intellectual Property Rights which it owns or is licensed
to use in a manner which prevents or inhibits the connection of approved equipment or
systems to the Systems.

18.2

In this Condition, ‘Intellectual Property Rights’ means, without prejudice to its generality,
the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical requirements and
safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the original calling
party and the original calling party Calling Line Identity shall be passed on in the
conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate the access
code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message on the ITU-T
Signalling System Number 7 ISDN User Part signalling should be set to the value
“1” to identify an international incoming call for systems inter-working. Where the
Licensee operates a system which does not support ITU-T Signalling System
Number 7 signalling, then the Licensee shall route such international incoming calls
on specified circuits.

19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all parties
affected of any changes it intends to implement in the specification or performance of the
Systems which would require changes to any equipment or systems connected to the
Systems or which would have the effect of making such connections inoperable. The
period of notice given shall be appropriate to the likely impact on the parties affected and
on connected equipment or systems and shall be decided in consultation with the
Authority.

Renewed on 13 October 2023

19.2

Where the Authority considers that a change in the Systems referred to in Condition 19.1
would cause another person licensed to provide telecommunication services in Singapore
to make major changes in its own systems in order to connect its systems to the Systems,
and notifies the Licensee thereof, the Licensee shall obtain the prior approval of the
Authority before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority’s framework for facilities sharing and
deployment, including all relevant codes of practice, directions and notifications which
the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share infrastructure with
other licensees in designated areas in the national and/or public interest or otherwise, the
Authority shall inform the licensees accordingly so that licensees can make the necessary
arrangements before submitting their infrastructure sharing plans to the Authority for
approval. The Licensee shall share infrastructure whenever and wherever mandated by
the Authority in accordance with the framework for facilities sharing and deployment,
including codes of practice.

21

Requirement for Underground Telecommunication Systems

21.1

The Licensee shall comply with any requirements by the Authority and the relevant
authorities on its underground telecommunication systems in Singapore, including the
provision of information on such systems in the format specified by the authorities.

Renewed on 13 October 2023

PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and Quality of
Service Standards for the Services provided by the Licensee with which the Licensee shall
comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate financial data
and accounts for the Services and shall submit on request these data and accounts to the
Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of service,
including non-price terms and conditions for the provisioning of Services and price
schemes with the Authority before commercial launch or announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering inter alia,
descriptions and pricing of the Services available, the terms and conditions thereof, and
the provision of fault repair and any other commercial and technical services and such
other information as the Authority may require the Licensee to publish in relation to the
Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information, especially for exdirectory numbers, and comply with any codes of practice or guidelines issued by the
Authority in relation to the use of subscriber information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber information where
deemed necessary by the Authority or any relevant law enforcement or security agencies
in the exercise of their functions and duties.

Renewed on 13 October 2023

PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority as well as
any additional or supplemental guidelines, which the Authority may issue from time to
time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of service subject
to the Authority’s number portability requirements and charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and guidelines
established by the Authority on number portability to be implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set out in the
Accounting Separation Guidelines established by the Authority, and any additional or
supplemental guidelines issued by the Authority from time to time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue discrimination
against any person or class of persons in, inter alia, the price and performance
characteristics of the Services provided or the terms and conditions under which the
Services are provided. In particular, the Licensee shall not give any undue preference to,
or receive an unfair advantage from, a business carried on by it or an associated or
affiliated company, service or person, if the Authority is of the opinion that the Licensee’s
competitor could be placed at a significant competitive disadvantage or that competition
would be prevented or substantially restricted.

29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether legally
enforceable or not, which shall in any way prevent or restrict competition in relation to the
operation of the Systems or provision of the Services by the Licensee or any other
telecommunication system and/or services licensed by the Authority.

Renewed on 13 October 2023

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person running an
Authorised Overseas System on terms or conditions which unfairly preclude or restrict, to
the detriment of the national and/or public interest, the provision of any international
telecommunication services by any person licensed by the Authority to provide those
services.

30.2

In this Condition, ‘Authorised Overseas System’ means a system, which is recognised by
the Government or any competent authority of a foreign country as authorised to provide
telecommunication services by or through that system.

30.3

The Licensee shall comply with the Authority’s requirements on the international
settlement regime and seek the Authority’s endorsement and/or approval to the
arrangements reached with other licensees, before implementation.

31

Contracts with Third Parties to Operate or Provide Licensed Systems or Services

31.1

Where the Licensee intends to enter into any joint venture, association, contract or
arrangement with a third party, the effect or purported effect of which would be to permit
a person who is not originally a party to this Licence to share in the benefits of, or
otherwise gain any rights or privileges under this Licence, or which would otherwise result
in a breach or circumvention of Condition 3.1, the Licensee shall seek the Authority’s
approval for the joint venture, association, contract or arrangement in question.

31.2

The Authority may direct at any time the Licensee to effect any changes it deems necessary
in the terms and conditions of the joint venture, association, contract or arrangement
referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition 31.2, the
Authority may direct the Licensee to terminate any such joint venture, association,
contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to obtain the
approval of the Authority for the appointment of agents or for the employment of
independent contractors or sub-contractors to carry out any works or provide any services
which enable the Licensee to discharge its duties and obligations under this Licence
provided that the Licensee shall be liable to the Authority for any act, omission, default,
neglect or otherwise of the agents and independent contractors or sub-contractors in
carrying out any such works or providing any such services.

Renewed on 13 October 2023

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority’s written approval at least one (1) month in
advance of any change in the appointment of its Chairman, Board of Directors or Chief
Executive Officer and shall for this purpose provide the Authority with the details of
any such change and any further information requested by the Authority.

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any directions,
which the Authority may from time to time issue in exercise of its powers, functions or
duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke wholly
or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy of all
directions given by the Authority. The Licensee shall not during the currency and after
the expiry, termination or cancellation of the Licence disclose or permit the disclosure
of any of the said directions to any person not authorised to receive the same without
the prior written consent of the Chief Executive Officer of the Authority. The Licensee
shall further take all reasonable precautions in dealing with the said directions so as to
prevent any unauthorised person from having access to the same.

34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees on matters
relating to the requirements of this Licence or the Act, the matter shall be determined by
the Authority whose decision shall be binding on all parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this respect.

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information within its
knowledge, custody or control, which the Authority may, by notice or direction require.
The Licensee undertakes to the Authority that any such document and information
provided to the Authority shall be true, accurate and complete.

35.2

For the purposes of ensuring the Licensee’s compliance with the conditions of the Licence,
the Authority may from time to time require the Licensee to arrange at its own expense,

Renewed on 13 October 2023

for a separate and independent audit of its activities. The Licensee shall, at the Authority’s
request, submit the audited accounts and reports prepared under this Condition 35.2 to the
Authority for inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information furnished to
or so required by the Authority pursuant to Condition 35.1, as well as the fact that the
Authority has requested for such document and/or information.

35.4

The Authority may use and disclose any such document or information provided to the
Authority pursuant to Condition 35.1 as the Authority deems fit. Where the Authority
proposes to disclose any document or information obtained pursuant to Condition 35.1
and the Authority considers that the disclosure would result in the release of information
concerning the business, commercial or financial affairs of the Licensee or which
disclosure would or could reasonably be expected to adversely affect the Licensee’s
lawful business, commercial or financial affairs, the Authority will give the Licensee a
reasonable opportunity to make representations on the proposed disclosure before the
Authority makes a final decision on whether to disclose the information.

36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any emergency
activities or preparations thereof in collaboration with other relevant agencies,
organisations and Government ministries and departments, in accordance with the
written law in Singapore.

36.2

The Licensee shall, unless expressly notified otherwise, keep in strict confidence any
information or document pertaining to Condition 36.1 as well as the fact that the
Authority has requested the Licensee to participate in such emergency activities and
preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the Authority
for approval any changes to any telecommunication system, installation or plant and
any service plans, together with such technical and non-technical information as may
be required by the Authority, at least one (1) month before such change is intended to
be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and obligations
under this Licence in a manner, which is consistent with the Government’s obligations

Renewed on 13 October 2023

under any convention, agreement, arrangement or treaty to which Singapore is or shall
become a party.

37.2

The Authority shall notify the Licensee from time to time of any such convention,
agreement, arrangement or treaty to which Condition 37.1 applies for its compliance.

Renewed on 13 October 2023

PART VII:SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose a
financial penalty on the Licensee in accordance with Section 10 of the Act.

39

Variation of Terms of Licence

39.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of the terms of
this Licence by giving the Licensee at least one (1) month’s notice in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 10 of the Act, by notice in
writing given to the Licensee, suspend or cancel the Licence in whole or in part, or impose
a financial penalty in such amounts the Authority thinks fit.

41

Termination of Licence or Cessation of Systems or Services

41.1

In the event that the Licensee desires to terminate its Licence, or cease its operation of the
Systems or the provision of any of the Services, the Licensee shall seek the Authority’s
approval in writing at least six (6) months in advance.

41.2

The Authority reserves the right to require the Licensee to facilitate the migration of its
customers to suitable alternatives so as to minimise any service disruption that may be
caused to its customers.

41.3

The Licensee shall continue the operation of the Systems and provision of the Services
until the Authority’s written approval has been obtained under Condition 42.1 and the
Licensee has satisfactorily met the Authority’s requirements, if any, to which the
Authority’s approval is made subject to.

Renewed on 13 October 2023

42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without prejudice to
the rights and remedies which may accrue to the Licensee or the Authority under the
Licence or any written law as at the date of termination, suspension or cancellation except
that the Licensee shall not have the right to seek a refund of the licence fee or any other
fee paid in advance.

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in this Licence
if and to the extent that the Authority is satisfied that it is prevented from complying with
those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines that
reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or international
organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the Licensee’s
reasonable control and which notwithstanding the exercise by it of reasonable
diligence and foresight, the Licensee was unable to prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with all
reasonable speed the factor(s) preventing the carrying out of its obligations and shall
resume the performance of its obligations as soon as the factor(s) which prevented the
performance thereof is resolved.

44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not limited to
the Act, the Telecommunications (Radio-communication) Regulations, the International
Telecommunication Convention and any other treaty or convention to which Singapore is
a party.

44.2

Nothing in this Licence shall be taken as discharging the Licensee from its obligations to
obtain any other right, licence, permit or approval that may be required under any written
law in force in Singapore.

Renewed on 13 October 2023

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have been given
if sent by hand or pre-paid post or by facsimile to the Licensee’s registered address as
lodged with the Accounting and Corporate Regulatory Authority or by electronic mail to
the Licensee’s electronic mail address as stated in its licence application to the Authority,
or such other electronic mail address as notified to the Authority from time to time.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable provision
so that if any condition and part thereof is held invalid, unenforceable or illegal for any
reason, the remainder of the Licence shall remain in full force in every respect.

Issued on 13 October 2008
Renewed on 13 October 2023

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Renewed on 13 October 2023

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference only and
are not part of this Licence and shall not in any way affect the interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it has in
the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall include any
regulations made under the Act until such regulations are revoked or repealed by
subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural and legal
persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules or
documents promulgated by the Authority shall be read as reference to such as may be
amended from time to time.

Renewed on 13 October 2023

SCHEDULE A

DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CHUNGHWA TELECOM SINGAPORE PTE LTD
[Licensee specific details have been removed]

Renewed on 13 October 2023

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CHUNGHWA TELECOM SINGAPORE PTE LTD
[Licensee specific details have been removed]

Renewed on 13 October 2023

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering equipment
used in connection with the International Simple Resale services (“ISR”) provided
under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by the Authority. The Licensee shall submit
the test results to the Authority within fourteen (14) days after the date of the test
or within such other period as may be specified by the Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain access
to the ISR. The allocation of the access code will be subject to the availability of
such codes and consideration for other usage. The Licensee shall ensure that the
access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration before
any service activation to ensure that subscribers are properly signed up for the
international call services and that the right parties are being billed. For the
avoidance of doubt, this Condition 3.1 does not apply to prepaid card services.

3.2

The Licensee shall maintain a register containing records of its subscribers and
their particulars, which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following particulars
of the subscribers:
(a)

Name;

Renewed on 13 October 2023

(b)

Identity Number (as applicable, NRIC number, FIN, passport number of the
subscriber and business registration number of the company for corporate
customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:

(h)

(i)

Service ID;

(ii)

Assigned Client IP address and User ID/ User Name (where
applicable); and

Equipment ID (where applicable).

3.3

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of termination of the ISR to the
subscriber.

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any consumer
who wishes to bar the Licensee’s international call services, regardless of whether
the consumer is a subscriber of any service provided by the Licensee, to further
prevent any unauthorised or fraudulent activation of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

Renewed on 13 October 2023

(b)

Assigned User ID/User Name (e.g., subscriber records associated with (a)).

5.2

The Authority reserves the right to require the Licensee to retain any other details
as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using E.164
telephone numbers1 for such services and assigning such numbers to the Licensee’s
subscriber (referred to in this Schedule as an “IP telephony number”). Such services
allow subscribers to make and receive voice, data and/or video calls using the same
telephone number from any domestic or overseas location where broadband
Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the Services it
provides may be used to contact the police emergency service (namely 999 or its
substitute number), the fire and ambulance services (namely 995 or its substitute
number) and any other national emergency services which the Minister may from
time to time designate, for the purpose of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to contact
the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards as
specified under Condition – “Arrangements for Connection to Systems” in the main
body of the Licence, for all calls made to the public emergency services referred to
in Condition 2.1 of this Schedule.
The Authority reserves the right to require the Licensee to comply with additional
safety and security safeguards to enhance security measures for public and national
safety.

2.4

1

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

Renewed on 13 October 2023

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and guidelines
established by the Authority on number portability required to be implemented by
the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following particulars
of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number of the
subscriber and business registration number of the company for corporate
customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:

(h)

(i)

Service ID;

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other details
as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule, the
Licensee shall:

Renewed on 13 October 2023

(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act (Cap.
201), passport or Employment Pass and make and keep a photocopy of such
evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best efforts
to verify the identity of the subscriber through appropriate documents that
are recognised by the authorised establishments in the country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of termination of the Services to the
subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and their
particulars which shall be made available for inspection by authorised Singapore
government agencies. The records shall contain the following particulars of the
retailer:
(a)

Name, business address and, as applicable, NRIC number, passport number
or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable identification
details obtained through appropriate documents that are recognised by the
authorised establishments in the country of origin, shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer for
sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the information
set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the registration of a
subscriber and forward such information to the Licensee within two (2) days of the
activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other details
as necessary in its register of retailers.

Renewed on 13 October 2023

5.4

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of which the retailer ceases to sell the
Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with (a)).

6.2

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in Singapore.

6.3

All data records including CDRs shall be kept by the Licensee for a period of not
less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other details
as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising Level
“6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6” telephone
number, it shall comply with Conditions 7.2 to 7.8 in respect of such services
(hereinafter referred to as “Level “6” Services”). For the purposes of these
Conditions, ‘Fixed Network Telecommunication Services’ means fixed line basic
telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be able
to receive and make voice calls from/to subscribers on any public switched
telecommunication network, public mobile network or public digital voice network
in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use of its
Level “6” Services; and

Renewed on 13 October 2023

(b)

any person through its public payphones that enables the use of its Level “6”
Services,

may at any time and without charge, contact the relevant police emergency service
(namely 999 or its substitute number), the fire and ambulance services (namely 995
or its substitute number) and any other national emergency services which the
Minister may from time to time designate to be provided by operators of Fixed
Network Telecommunication Services, for the purpose of notifying them of any
emergency.
7.4

The Licensee shall ensure that its Level “6” Services are only provided to domestic
subscribers (within Singapore) with a Singapore registered and billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by the
Authority from time to time for Fixed Network Telecommunication Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer database
upon request to any person to whom the Licensee provides its Level “6”
Services; and

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6” Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services in
accordance with such requirements as may be established by the Authority;
and

(b)

exchange all relevant customer data of subscribers of its Level “6” Services
with other licensees free-of-charge for the purpose of providing integrated
directories and providing integrated directory enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions to be
agreed with other licensees, provide integrated directories for their subscribers. In
the event that agreement cannot be reached, the matter shall be determined by the
Authority, whose decision shall be final.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme when a
call is connected;

(b)

each of the live Audiotex services shall be assigned a different telephone
number;

(c)

there shall be no interruptions during the announcement or programme; and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does not
significantly exceed the number of call-in lines for the live Audiotex services and
shall subscribe for additional lines from licensed Facilities-Based Operators to
adequately handle calls for the live Audiotex services and to prevent congestion to
other users of the public telecommunication network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will generate a
high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves directly
in real-time.

1.5

The Licensee shall ensure that the Value-Added Network and/or the live Audiotex
services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

Renewed on 13 October 2023

2.1

The Licensee shall be solely responsible for the content and its accuracy and shall
obtain all necessary approvals from the relevant authorities in Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property rights or
any other liability whatsoever arising from or in connection with the information
transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration to
callers at regular intervals of a maximum of 15 minutes or less. The Licensee may
either charge an information fee on per minute basis or a fixed fee on a per call
basis. If the Licensee decides not to make regular announcements of call duration,
it shall only charge a fixed fee on a per call basis. The fixed fee shall also be
applicable to mixed pre-recorded and live Audiotex services that provide an option
for a caller to talk to a live operator after listening to a pre-recorded information or
programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a grace
period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4 seconds;
or

(b)

the first 12 seconds of a call where the charge announcement lasts 10 seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made and
received through the Service, which are operated and/or provided in Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve (12)
calendar months.

Renewed on 13 October 2023

5.3

The Authority reserves the right to require the Licensee to retain any other details
as part of data records as necessary.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by the
Authority for the purposes of ensuring technical compatibility, avoiding technical
harm to the telecommunication network and/or systems of Facilities-Based
Operators or preventing safety hazards to personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering equipment
used in connection with the Managed Data Network Services (“MDNS”) provided
under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by the Authority. The Licensee shall submit
the test results to the Authority within fourteen (14) days after the date of the test
or within such other period as may be specified by the Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars, which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following particulars
of the subscribers:
(a)
(b)

Name;
Identity Number (as applicable, NRIC number, FIN, passport number of the
subscriber and business registration number of the company for corporate
customer);

(c)

Billing Address;

Renewed on 13 October 2023

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:

(h)

(i)

Service ID;

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of termination of the MDNS to the
subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details as part
of data records as necessary.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public Internet
access facility or system for the provision of public Internet access services in
Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by the
Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by the
Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet access
services offered by the Licensee, including but not limited to the access speeds,
throughput, round-trip latency, webpage loading time and any other information that
the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following particulars
of the subscribers:
(a)

Name;

Renewed on 13 October 2023

(b)

Identity Number (as applicable, NRIC number, FIN, passport number of the
subscriber and business registration number of the company for corporate
customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:

(h)

(i)

Service ID;

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other details
as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule, the
Licensee shall:

5.4

(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act (Cap.
201), passport or Employment Pass and make and keep a photocopy of such
evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best efforts
to verify the identity of the subscriber through appropriate documents that
are recognised by the authorised establishments in the country of purchase.

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of termination of the Services to the
subscriber.

Renewed on 13 October 2023

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and their
particulars which shall be made available for inspection by authorised Singapore
government agencies. The records shall contain the following particulars of the
retailer:
(a)

Name, business address, and as applicable, NRIC number, passport number
or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable identification
details obtained through appropriate documents that are recognised by the
authorised establishments in the country of origin, shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the information
set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the registration of a
subscriber and forward such information to the Licensee within two (2) days of the
activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other details
as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of which the retailer ceases to sell the
Services of the Licensee.

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

7.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with (a)).

The Authority reserves the right to require the Licensee to retain any other details
as part of data records as necessary.

Renewed on 13 October 2023

7.3

All data records shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage of the
local leased fixed-line connection and their compliance with all licensing and
regulatory conditions and requirements of the Authority. The Licensee shall
terminate its agreement with the subscribers if such subscribers are found to
infringe any term and condition of the Licence or any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following particulars
of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number of the
subscriber and business registration number of the company for corporate
customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Renewed on 13 October 2023

(ii)

(h)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of termination of the Services to the
subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional communications
that the Licensee is a local leased fixed-line connectivity reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details as part
of data records as necessary.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call traffic
statistics and/or other records maintained by the service node for inspection
whenever requested. The Licensee without a service node in Singapore may
provide Store & Forward Value-Added Network services through a local access
node which is connected to the public switched telecommunication networks
provided by a Facilities-Based Operator licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over dedicated
leased circuits or switched/permanent virtual circuits such as frame relay circuits.
The Licensee may also choose to transmit its VAN traffic through virtual private
network links over the Internet.

Renewed on 13 October 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by the
Authority for the purposes of ensuring technical compatibility, avoiding technical
harm to the telecommunication network of any Facilities-Based Operator or
preventing safety hazards to the personnel in the connection of telecommunication
equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering equipment
used in connection with the Virtual Private Network (“VPN”) services operated under
the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests on
metering equipment to assess its accuracy, reliability and conformity to the
technical standards, if any, as specified by the Authority. The Licensee shall submit
the test results to the Authority within fourteen (14) days after the date of the test
or within such other period as may be specified by the Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars, which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following particulars
of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number of the
subscriber and business registration number of the company for corporate
customer);

(c)

Billing Address;

Renewed on 13 October 2023

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:

(h)

(i)

Service ID;

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not less than
twelve (12) calendar months from the date of termination of the VPN services to
the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details as
part of data records as necessary.

Renewed on 13 October 2023

"
97,15,2,1812,,,a5fdeecdacf801f245ed8e9fcc95c8d5c94f8f1b,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CITICALL COMMUNICATIONS PTE LTD UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 1 AUGUST 2012
RENEWED ON 1 AUGUST 2022

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals

PART II:
6.
7.
8.
9.
10.
11.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
12.
13.
14.
15.

THE LICENCE

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

Renewed on 1 August 2022

PART IV:
16.
17.
18.
19.
20.
21.

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
22.
23.
24.

32.
33.
34.
35.
36.
37.

SERVICE OBLIGATIONS

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
25.
26.
27.
28.
29.
30.
31.

ACCESS AND INTERCONNECTION OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

Renewed on 1 August 2022

PART VII: SUSPENSION, VARIATION AND TERMINATION
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED
BY
CITICALL
COMMUNICATIONS PTE LTD

SCHEDULE B

-

DESCRIPTION
OF
THE
TELECOMMUNICATION SERVICES TO BE
PROVIDED
BY
CITICALL
COMMUNICATIONS PTE LTD

SCHEDULE C

-

SPECIFIC TERMS AND CONDITIONS

Renewed on 1 August 2022

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CITICALL COMMUNICATIONS PTE LTD UNDER SECTION
5 OF THE TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
A.

On 1 August 2012, the Info-communications Development Authority of
conferred on it under Section 5 of the Telecommunications Act 1999
) issued this licence (hereinafter referred to
to CitiCall Communications Pte Ltd (hereinafter referred to
as the
telecommunication systems and to operate and provide the telecommunication
services as then specified in the Licence.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
enactment of the Info-communications Media Development Authority Act
201
of the Licence and deems the Licence as having been granted by the Authority
under Section 5 of the Act.

C.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 9 of the Act, modified the terms and conditions of the
Licence, which took effect on 21 January 2019.

D.

On 7 February 2022, the Licensee submitted its confirmation to renew the
Licence which is due to expire on 31 July 2022.

E.

The Authority hereby approves the renewal of the Licence, which for the
avoidance of doubt, shall include all terms and conditions herein and the
Schedules annexed hereto, which shall be collectively referred to and taken by
all parties concerned as the Licence.

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1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 40 or terminated by the Licensee in accordance
with Condition 41 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
during
of
(a)

The annual fee payable shall be the total

a minimum sum of $80,000;

(b)
million up to $100 million; and
(c)
more than $100
million.
2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
AGTO submitted to the Authority.

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2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO
financial year, subject to the minimum fee of $80,000 and subject to
adjustment when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and
excluding) the date of its receipt in full by the Authority, which interest shall
accrue from day to day and shall be calculated on the basis of the actual
number of days elapsed and a three hundred and sixty-five (365) day year.
The applicable rate of interest shall be the average of the prevailing prime
lending rates of the banks and finance companies quoted and published by
the Monetary Authority of Singapore. For the avoidance of doubt, the
Licensee shall continue to be subject to its obligations under the Licence and
shall not be released from such obligations by reason of any late payment of
licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement
within the timeframe stipulated in Condition 2.6, the Licensee shall be under
a continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

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4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A
for the provision of the services as
described in Schedule B
, subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

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PART II: BASIC OBLIGATIONS OF LICENSEE
6

Public Emergency Call Services

6.1

The Licensee shall ensure that:
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
7

Public Maritime Emergency Services

7.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

8

Co-operation with Civil/Public Bodies

8.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

9

Provision of Directory Enquiry Services

9.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the

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Licensee to obtain the Authority
intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
9.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

10

Provision of Integrated Directories

10.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

10.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

11

Integrated Directories and Directory Enquiry Services

11.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

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PART III:

TECHNICAL OBLIGATIONS

12

Use of Telecommunication Equipment in the Systems

12.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

12.2

The Licensee shall seek the Authority s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

13

Operation of Radio-communication Stations

13.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

13.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority s prior approval.

13.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

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14

Use of Radio Frequencies

14.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

14.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

15

Assignment of Numbers

15.1

The Licensee shall comply with
s National Numbering Plan and
the Authority framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

15.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

15.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

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PART IV:ACCESS AND INTERCONNECTION OBLIGATIONS
16

Requirement to Provide Access

16.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

16.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

16.3

The Licensee shall comply with the Authority interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

17

Connection to Other Systems

17.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

17.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 17.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

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(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

17.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority whose decision shall be final.

18

Arrangements for Connection to Systems

18.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

18.2

In this Condition, Intellectual Property Rights means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

18.3

The Licensee is required to comply with the following technical requirements
and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the original
calling party and the original calling party Calling Line Identity shall be
passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate the
access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message on
the ITU-T Signalling System Number 7 ISDN User Part signalling
ncoming call
for systems inter-working. Where the Licensee operates a system which

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does not support ITU-T Signalling System Number 7 signalling, then the
Licensee shall route such international incoming calls on specified
circuits.
19

Changes to Systems

19.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate to
the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

19.2

Where the Authority considers that a change in the Systems referred to in
Condition 19.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

20

Infrastructure Sharing and Deployment

20.1

The Licensee shall comply with the Authority framework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

20.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

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21

Requirement for Underground Telecommunication Systems

21.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

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PART V:

SERVICE OBLIGATIONS

22

Price Control/Tariffing Arrangements/Quality of Service Standards

22.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

22.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

22.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

23

Publication of Charges, Terms and Conditions and Other Information

23.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services and such other information as the Authority may require
the Licensee to publish in relation to the Services.

24

Confidentiality of Subscriber Information

24.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

24.2

Notwithstanding Condition 24.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

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PART VI:

OTHER OBLIGATIONS

25

Codes of Practice and Advisory Guidelines

25.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

26

Number Portability

26.1

The Licensee shall implement number portability from commencement of
service subject to the Authority
charging principles.

26.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

27

Accounting Separation

27.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

28

Restriction on Undue Preference and Undue Discrimination

28.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

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29

Restriction Against Anti-Competitive Arrangements

29.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

30

Restriction on Exclusive Arrangement for International Services

30.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

30.2

In this Condition, Authorised Overseas System means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

30.3

The Licensee shall comply with
requirements on the
international settlement regime and seek
endorsement and/or
approval to the arrangements reached with other licensees, before
implementation.

31
Services

Contracts with Third Parties to Operate or Provide Licensed Systems or

31.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek
approval for the joint venture,
association, contract or arrangement in question.

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31.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

31.3

If the Licensee fails to effect the necessary changes referred to in Condition
31.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

31.4

Nothing in Condition 31.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

32

Board Directorship and Management Appointments

32.1

The Licensee shall seek the Authority s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

33

Direction by the Authority

33.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

33.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 33.1.

33.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

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disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
34

Dispute Resolution

34.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

34.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

35

Provision of Information to the Authority

35.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

35.2

conditions
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority
accounts and reports prepared under this Condition 35.2 to the Authority for
inspection and verification.

35.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 35.1, as
well as the fact that the Authority has requested for such document and/or
information.

35.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 35.1 as the Authority deems

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fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 35.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably
ul
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
36

Participation in Emergency Activities

36.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

36.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 36.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

36.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

37

International Obligations

37.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
Government s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

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37.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 37.1 applies
for its compliance.

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PART VII:

SUSPENSION, VARIATION AND TERMINATION

38

Penalty Framework for Breach of Licence Conditions

38.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.

39

Variation of Terms of Licence

39.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1)
in writing.

40

Suspension/Cancellation

40.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

41

Termination of Licence or Cessation of Systems or Services

41.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority
(6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Condition 42.1 and the

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42

Rights upon Termination, Suspension or Cancellation

42.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

43

Exceptions and Limitations on Obligations

43.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
44

Compliance with the Law

44.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

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44.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

45

Governing Law

45.1

This Licence shall be governed by and construed according to the law of
Singapore.

46

Service of Notices

46.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or preregistered address as lodged with the Accounting and Corporate Regulatory
Authority
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

47

Severability

47.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.
Issued on 1 August 2012
Renewed on 1 August 2022

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

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SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Renewed on 1 August 2022

SCHEDULE A
DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CITICALL COMMUNICATIONS PTE LTD

[Licensee specific details have been removed]

Renewed on 1 August 2022

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CITICALL COMMUNICATIONS PTE LTD

[Licensee specific details have been removed]

Renewed on 1 August 2022

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
ISR provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Renewed on 1 August 2022

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Renewed on 1 August 2022

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

1

standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

Renewed on 1 August 2022

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Renewed on 1 August 2022

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Renewed on 1 August 2022

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activ

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also
made and received through the Service, which are operated and/or provided
in Singapore.

Renewed on 1 August 2022

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising

7.1

Where the Licensee provides any of the Services utilising
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred t
purposes of these Condition Fixed Net

7.2

ices must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use

(b)

any person through its public payphones that enables the use of its
,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Renewed on 1 August 2022

7.4
domestic subscribers (within Singapore) with a Singapore registered and
billing address.
7.5

The Licensee
comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all pers
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its
in accordance with such requirements as may be established by the
Authority; and

(b)
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.
7.8

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Renewed on 1 August 2022

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:

Renewed on 1 August 2022

(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 1 August 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilitiesnetwork and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Renewed on 1 August 2022

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
Digital Network assigned to the subscriber);

1

The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Renewed on 1 August 2022

(ii)

(g)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii)
(viii) Long Term Pass
(ix)
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

Renewed on 1 August 2022

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service
which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

Renewed on 1 August 2022

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5
-flight or
Service, the Licensee shall ensure
that such retailer forwards the
records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscriber
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

Renewed on 1 August 2022

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):

(h)

(i)

Service ID (e.g., International Mobile Subscriber Identity
ervices
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid
which shall be
made available for inspection by authorised Singapore government agencies.

Renewed on 1 August 2022

The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer
paid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of

Renewed on 1 August 2022

The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.
9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message

Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Renewed on 1 August 2022

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Renewed on 1 August 2022

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Renewed on 1 August 2022

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

Renewed on 1 August 2022

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtu
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Renewed on 1 August 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Renewed on 1 August 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
NON-SIM MACHINE-TO-MACHINE (M2M) SERVICES
1

Conditions of Operation

1.1

The Licensee shall ensure that all Non-SIM M2M Services by the Licensee are
configured to be used only for the automated communication between machines
and devices (including voice communication within the scope of a pre-defined
service feature and within a closed user group), and not for other purposes (such
as voice communication with an external person) unless the prior written
approval of the Authority has been obtained.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers and
their particulars, which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number of
the subscriber and business registration number of the company for
corporate subscriber, (or, where the subscriber is not located in Singapore,
the applicable identification details obtained through appropriate
documents that are recognised by the authorised establishments in the
country of purchase shall be used instead);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email address);

Renewed on 1 August 2022

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i) Service ID;
(ii) Assigned Client IP address, and User ID/ User Name (where
applicable); and

(h)

Equipment ID (where applicable).

2.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

2.3

The records in the register shall be kept by the Licensee for a period of not less
than twelve (12) months from the date of termination of the Non-SIM M2M
Services to the subscriber.

3

Registration of Retailers

3.1

The Licensee shall maintain a register containing records of its retailers and their
particulars which shall be made available for inspection by authorised Singapore
government agencies. The records shall contain the following particulars of the
retailer:

3.2

(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable identification
details obtained through appropriate documents that are recognised by the
authorised establishments in the country of origin, shall be used instead;

(c)

Contact telephone number(s) of the retailer.

The Licensee shall ensure that retailers selling its Non-SIM M2M Services obtain
the information set out in Condition 2.1 of this Schedule upon the registration of
a subscriber and forward such information to the Licensee within two (2) days

Renewed on 1 August 2022

3.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

3.4

The records in the register shall be kept by the Licensee for a period of not less
than twelve (12) calendar months from the date of which the retailer ceases to
sell the Non-SIM M2M Services of the Licensee.

4

Data Retention Requirements

4.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(c)

Assigned Source IP address and Date & Time Stamps; and

(d)

Assigned UserID/ UserName (e.g., subscriber records associated with (a)).

4.2

The Authority reserves the right to require the Licensee to retain any other details
as part of data records as necessary.

4.3

All data records shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

Renewed on 1 August 2022

"
98,16,2,1812,,,bea8a44c28ece83b4f4c0d29997088fa64a72dc9,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CLOUD TELECOMMUNICATIONS (S) PTE LTD UNDER SECTION 5
OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 1 JULY 2021

CONFIDENTIAL

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.
20.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems
Changes to Systems

Amended on 18 July 2022

CONFIDENTIAL

21.
22.

Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
23.
24.
25.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
39.
40.
41.
42.
43.
44.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation
Exceptions and Limitations on Obligations

Amended on 18 July 2022

CONFIDENTIAL

45.
46.
47.
48.

Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY CLOUD
TELECOMMUNICATIONS (S) PTE LTD

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES
TO
BE
PROVIDED
BY
CLOUD
TELECOMMUNICATIONS (S) PTE LTD

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Amended on 18 July 2022

CONFIDENTIAL

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CLOUD TELECOMMUNICATIONS (S) PTE LTD UNDER SECTION 5
OF THE
TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
Authority
Telecommunications Act (Cap. 323) (now Telecommunications Act 1999 and hereinafter
referred to a
) hereby grants to Cloud Telecommunications (S) Pte Ltd
Licence
h, install and maintain the telecommunication systems and to operate
and provide the telecommunication services as specified in the Licence. For the avoidance
of doubt, all terms and conditions herein and in the Schedules annexed hereto, shall be
collectively referred to and taken by all parties concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 41 or terminated by the Licensee in accordance
with Condition 42 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
services

Amended on 18 July 2022

CONFIDENTIAL

of
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licen
of the services
million up to $100 million; and

(c)
the services
million.
2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject

Amended on 18 July 2022

CONFIDENTIAL

to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.
2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A
for the provision of the services as
described in Schedule B
, subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

Amended on 18 July 2022

CONFIDENTIAL

5

Licence Application Proposals

5.1

Licence, the
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.

6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
obligations of the Licensee under Schedule D in the form of a
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Amended on 18 July 2022

CONFIDENTIAL

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the

Amended on 18 July 2022

CONFIDENTIAL

Licensee to obtain
prior written approval on any charges it
intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Amended on 18 July 2022

CONFIDENTIAL

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

13.2

The Licensee shall seek the Authority s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority s prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Amended on 18 July 2022

CONFIDENTIAL

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with
National Numbering Plan and
the Authority framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Amended on 18 July 2022

CONFIDENTIAL

PART IV:ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Amended on 18 July 2022

CONFIDENTIAL

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

Intellectual Prope
means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,

Amended on 18 July 2022

CONFIDENTIAL

then the Licensee shall route such international incoming calls on
specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority
ramework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Amended on 18 July 2022

CONFIDENTIAL

22

Requirement for Underground Telecommunication Systems

22.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Amended on 18 July 2022

CONFIDENTIAL

PART V:

SERVICE OBLIGATIONS

23

Price Control/Tariffing Arrangements/Quality of Service Standards

23.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

23.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

23.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

24

Publication of Charges, Terms and Conditions and Other Information

24.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

25

Confidentiality of Subscriber Information

25.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

25.2

Notwithstanding Condition 25.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Amended on 18 July 2022

CONFIDENTIAL

PART VI:

OTHER OBLIGATIONS

26

Codes of Practice and Advisory Guidelines

26.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

27

Number Portability

27.1

The Licensee shall implement number portability from commencement of
service subject to the Authority
charging principles.

27.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

28

Accounting Separation

28.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

29

Restriction on Undue Preference and Undue Discrimination

29.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Amended on 18 July 2022

CONFIDENTIAL

30

Restriction Against Anti-Competitive Arrangements

30.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

31

Restriction on Exclusive Arrangement for International Services

31.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

31.2

In this Cond
means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

31.3

The Licensee shall comply with the Authority
international settlement regime and seek the Authority
approval to the arrangements reached with other licensees, before
implementation.

32

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

32.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority
association, contract or arrangement in question.

Amended on 18 July 2022

CONFIDENTIAL

32.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

32.3

If the Licensee fails to effect the necessary changes referred to in Condition
32.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

32.4

Nothing in Condition 32.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

33

Board Directorship and Management Appointments

33.1

The Licensee shall seek the Authority s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

34

Direction by the Authority

34.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

34.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 34.1.

34.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

Amended on 18 July 2022

CONFIDENTIAL

disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
35

Dispute Resolution

35.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

35.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

36

Provision of Information to the Authority

36.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

36.2
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority
accounts and reports prepared under this Condition 36.2 to the Authority for
inspection and verification.
36.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 36.1, as
well as the fact that the Authority has requested for such document and/or
information.

Amended on 18 July 2022

CONFIDENTIAL

36.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 36.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 36.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.

37

Participation in Emergency Activities

37.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

37.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 37.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

37.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

38

International Obligations

38.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Amended on 18 July 2022

CONFIDENTIAL

38.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 38.1 applies
for its compliance.

Amended on 18 July 2022

CONFIDENTIAL

PART VII:

SUSPENSION, VARIATION AND TERMINATION

39

Penalty Framework for Breach of Licence Conditions

39.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

40

Variation of Terms of Licence

40.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1)
in writing.

41

Suspension/Cancellation

41.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

42

Termination of Licence or Cessation of Systems or Services

42.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority
(6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Condition 42

Amended on 18 July 2022

CONFIDENTIAL

43

Rights upon Termination, Suspension or Cancellation

43.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

44

Exceptions and Limitations on Obligations

44.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
45

Compliance with the Law

45.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Amended on 18 July 2022

CONFIDENTIAL

45.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

46

Governing Law

46.1

This Licence shall be governed by and construed according to the law of
Singapore.

47

Service of Notices

47.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee s
registered address as lodged with the Accounting and Corporate Regulatory
Authority
electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

48

Severability

48.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 1 July 2021

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Amended on 18 July 2022

CONFIDENTIAL

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Amended on 18 July 2022

SCHEDULE A
DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CLOUD TELECOMMUNICATIONS (S) PTE LTD

[Licensee specific details have been removed]

Amended on 18 July 2022

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CLOUD TELECOMMUNICATIONS (S) PTE LTD

[Licensee specific details have been removed]

Amended on 18 July 2022

CONFIDENTIAL

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

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Amended on 18 July 2022

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3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

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Amended on 18 July 2022

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4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

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Amended on 18 July 2022

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

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Amended on 18 July 2022

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2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

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Amended on 18 July 2022

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(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

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Amended on 18 July 2022

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(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

6.2
made and received through the Service, which are operated and/or provided
in Singapore.

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Amended on 18 July 2022

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6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising

7.1
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
. For the
purposes of these Conditions Fixed Net

7.2
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.
7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use

(b)

any person through its public payphones that enables the use of its

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

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Amended on 18 July 2022

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7.4
domestic subscribers (within Singapore) with a Singapore registered and
billing address.
7.5

The Licensee shall ensure that its Level
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all pers
Services.

The Licensee shall:
(a)
in accordance with such requirements as may be established by the
Authority; and
(b)
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

7.8

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.
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Amended on 18 July 2022

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1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or
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(b)

5

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

Data Retention Requirements

5.1
and received through the Service, which are operated and/or provided in
Singapore.
5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

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(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilitiess. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

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4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

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(g)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii)
(viii) Long Term Pass
(ix)
s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

5.4

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

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5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

6.3

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
-flight or
overseas sales of the

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seven (7) working days from the date of purchase.
6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
rvice.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

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(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
Digital Network assigned to the subscriber);

(ii)

(h)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:

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(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Regist
The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
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CONFIDENTIAL

date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.
9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
prejudice to the A
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

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Amended on 18 July 2022

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
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CONFIDENTIAL

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or
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(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.
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7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

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Amended on 18 July 2022

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

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(f)
(g)

Service Period (start and end date for each type of service);
Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

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Amended on 18 July 2022

CONFIDENTIAL

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

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SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

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Amended on 18 July 2022

CONFIDENTIAL

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

CONFIDENTIAL
Amended on 18 July 2022

SCHEDULE D

PERFORMANCE BOND

[Licensee specific details have been removed]

Amended on 18 July 2022

"
99,17,2,1812,,,9587d793c125c40bb1a1623d3ba73a24b8013cb4,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO COLT TECHNOLOGY SERVICES PTE. LTD.
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 1 AUGUST 2015

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems

Amended on 12 October 2022

20.
21.
22.

Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
23.
24.
25.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation

Amended on 12 October 2022

44.
45.
46.
47.
48.

Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY COLT
TECHNOLOGY SERVICES PTE. LTD.

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY COLT TECHNOLOGY
SERVICES PTE. LTD.

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Amended on 12 October 2022

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO COLT TECHNOLOGY SERVICES PTE. LTD.
UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
A.

Info-communications Development Authority of Singapore (hereinafter
conferred on it under Section
Act granted to KVH (Singapore) Pte Ltd (now known as Colt Technology
Services Pte. Ltd. and hereinafter
(he
telecommunication systems specified in Schedule A (hereinafter referred to as
specified in Schedule B (here
the terms and conditions set out herein; and the specific terms and conditions
set out in Schedule C.

B.

On 1 October 2016, IDA was re-constituted as the Info-communications Media
Development Authority (here
enactment of the Info-communications Media Development Authority Act
of the Licence and deems the Licence as having been granted by the Authority
under Section 5 of the Act.

C.

On 22 November 2018 and 21 January 2019, the Authority, in exercise of its
powers under Section 7 of the Act, modified the terms and conditions of the
Licence, which took effect on 21 January 2019.

D.

On 31 August 2022, the Authority noted the amalgamation under Section 215D
of the Companies Act 1967 between MarketPrizm Singapore Pte Ltd
and the Licensee that took effect
Amalgamation
which left the Licensee as the surviving legal entity, as notified by the Licensee.

Amended on 12 October 2022

The Authority also noted
undertaking to take over the services,
customers, obligations, liabilities and other commitments of MPZ, and that
with effect from the date of the Amalgamation, the Licensee shall be
accountable to the Authority for compliance with all regulatory obligations
originally owed by MPZ under the laws and relevant licences.
E.

For the avoidance of doubt, all terms and conditions herein and in the
Schedules annexed hereto, shall be collectively referred to and taken by all
parties concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 41 or terminated by the Licensee in accordance
with Condition 42 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
services
of
(a)

a minimum sum of $80,000;

(b)

0.8% of such amount of the Licen
of the services
million up to $100 million; and

(c)
the services
million.
Amended on 12 October 2022

ial year that is more than $100

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the
banks and finance companies quoted and published by the Monetary Authority
of Singapore. For the avoidance of doubt, the Licensee shall continue to be
subject to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

Amended on 12 October 2022

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to as
for the provision of the services as
described in Schedule B
, subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1
Licensee shall abide with its proposals on network rollout, range of services,
quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.
6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on

Amended on 12 October 2022

conditions deemed necessary by the Authority.
6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Amended on 12 October 2022

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the

Amended on 12 October 2022

Licensee to obtain
prior written approval on any charges it
intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Amended on 12 October 2022

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

13.2

The Licensee shall seek the Authority s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority s prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Amended on 12 October 2022

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with
National Numbering Plan and
the Authority framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Amended on 12 October 2022

PART IV:ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Amended on 12 October 2022

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

Intellectual Prope
means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,

Amended on 12 October 2022

then the Licensee shall route such international incoming calls on
specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority
ramework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Amended on 12 October 2022

22

Requirement for Underground Telecommunication Systems

22.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Amended on 12 October 2022

PART V:

SERVICE OBLIGATIONS

23

Price Control/Tariffing Arrangements/Quality of Service Standards

23.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

23.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

23.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

24

Publication of Charges, Terms and Conditions and Other Information

24.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

25

Confidentiality of Subscriber Information

25.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

25.2

Notwithstanding Condition 25.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Amended on 12 October 2022

PART VI:

OTHER OBLIGATIONS

26

Codes of Practice and Advisory Guidelines

26.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

27

Number Portability

27.1

The Licensee shall implement number portability from commencement of
service subject to the Authority
charging principles.

27.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

28

Accounting Separation

28.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

29

Restriction on Undue Preference and Undue Discrimination

29.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority is of the opinion that the
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Amended on 12 October 2022

30

Restriction Against Anti-Competitive Arrangements

30.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

31

Restriction on Exclusive Arrangement for International Services

31.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

31.2

In this Cond
means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

31.3

The Licensee shall comply with the Authority
international settlement regime and seek the Authority
approval to the arrangements reached with other licensees, before
implementation.

32

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

32.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority
association, contract or arrangement in question.

Amended on 12 October 2022

32.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

32.3

If the Licensee fails to effect the necessary changes referred to in Condition
32.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

32.4

Nothing in Condition 32.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

33

Board Directorship and Management Appointments

33.1

The Licensee shall seek the Authority s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

34

Direction by the Authority

34.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

34.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 34.1.

34.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the

Amended on 12 October 2022

currency and after the expiry, termination or cancellation of the Licence
disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
35

Dispute Resolution

35.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

35.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

36

Provision of Information to the Authority

36.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

36.2
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority
accounts and reports prepared under this Condition 36.2 to the Authority for
inspection and verification.
36.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 36.1, as
well as the fact that the Authority has requested for such document and/or
information.

Amended on 12 October 2022

36.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 36.1 as the Authority deems
fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 36.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.

37

Participation in Emergency Activities

37.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

37.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 37.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

37.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

38

International Obligations

38.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Amended on 12 October 2022

38.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 38.1 applies
for its compliance.

Amended on 12 October 2022

PART VII:

SUSPENSION, VARIATION AND TERMINATION

39

Penalty Framework for Breach of Licence Conditions

39.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

40

Variation of Terms of Licence

40.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1)
in writing.

41

Suspension/Cancellation

41.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

42

Termination of Licence or Cessation of Systems or Services

42.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority
(6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the

Amended on 12 October 2022

43

Rights upon Termination, Suspension or Cancellation

43.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
except that the Licensee shall not have the right to seek a refund of the licence
fee or any other fee paid in advance.

44

Exceptions and Limitations on Obligations

44.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
45

Compliance with the Law

45.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Amended on 12 October 2022

45.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

46

Governing Law

46.1

This Licence shall be governed by and construed according to the law of
Singapore.

47

Service of Notices

47.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or preregistered address as lodged with the Accounting and Corporate Regulatory
Authority or by electronic ma
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

48

Severability

48.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 1 August 2015

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority

Amended on 12 October 2022

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Amended on 12 October 2022

SCHEDULE A
DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY COLT TECHNOLOGY SERVICES PTE. LTD.

[Licensee specific details have been removed]

Amended on 5 April 2022

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY COLT TECHNOLOGY SERVICES PTE. LTD.

[Licensee specific details have been removed]

Amended on 12 October 2022

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
(“ISR”) provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Amended on 12 October 2022

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Amended on 12 October 2022

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes to bar the Licensee’s international call services,
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Amended on 12 October 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
the Licensee’s subscriber (referred to in this Schedule as an “IP telephony
number”). Such services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition – “Arrangements for Connection to Systems”
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An International Telecommunications Union Telecommunication Standardization Sector (“ITU-T”)
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.
1

Amended on 12 October 2022

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Amended on 12 October 2022

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Amended on 12 October 2022

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also maintain Call Detail Records (“CDRs”) of all calls
made and received through the Service, which are operated and/or provided
in Singapore.

Amended on 12 October 2022

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
Level “6” Telephone Numbers

7.1

Where the Licensee provides any of the Services utilising a level “6”
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
such services (hereinafter referred to as “Level “6” Services”). For the
purposes of these Conditions, ‘Fixed Network Telecommunication Services’
means fixed line basic telephony services associated with number level “6”.

7.2

The Licensee shall ensure that subscribers of its Level “6” Services must be
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.

7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use
of its Level “6” Services; and

(b)

any person through its public payphones that enables the use of its
Level “6” Services,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Amended on 12 October 2022

7.4

The Licensee shall ensure that its Level “6” Services are only provided to
domestic subscribers (within Singapore) with a Singapore registered and
billing address.

7.5

The Licensee shall ensure that its Level “6” Services comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

7.8

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its
Level “6” Services; and

(b)

provide directory enquiry services for subscribers of other licensees in
relation to all persons to whom the Licensee provides its Level “6”
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its Level “6” Services
in accordance with such requirements as may be established by the
Authority; and

(b)

exchange all relevant customer data of subscribers of its Level “6”
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Amended on 12 October 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Amended on 12 October 2022

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Amended on 12 October 2022

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain Call Detail Records (“CDRs”) of all calls made
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Amended on 12 October 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
(“MDNS”) provided under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Amended on 12 October 2022

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Amended on 12 October 2022

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
Operator (“MVNO”). An MVNO is an operator who provides mobile
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilities-Based Operator (“FBO”) to originate and deliver
its customers’ calls. The MVNO must pay such FBO for the use of the
network and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Issued on 1 August 2015

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
subscribers (“Register of Prepaid Subscribers”) and their particulars which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number2 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

2 The relevant pass number refers to the nine additional documents spelt out in Condition 5.3(a).

Issued on 1 August 2015

(g)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber’s identity card issued under the
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii) Dependant’s Pass
(viii) Long Term Pass
(ix) Student’s Pass
and make and keep a photocopy of such evidence of identity; or

(b)

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

5.4

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

Issued on 1 August 2015

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service (the “Register of Prepaid Retailers”), which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

6.3

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5.3 of this Schedule. Where the Licensee’s retailer conducts in-flight or
overseas sales of the Licensee’s prepaid Service, the Licensee shall ensure
that such retailer forwards the subscriber’s records to the Licensee within
seven (7) working days from the date of purchase.

6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

Issued on 1 August 2015

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s prepaid Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscribers (the “Register of Postpaid Subscribers”) and their particulars
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):
(i)
Service ID (e.g., International Mobile Subscriber Identity
(“IMSI”) numbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

Issued on 1 August 2015

(ii)

(h)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the production of the subscriber’s identity card
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid Service (the “Register of Postpaid Retailers”) which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

Issued on 1 August 2015

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer ceases to sell the Licensee’s postpaid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
Postpaid Subscribers and Register of Postpaid Retailers (“Records of
Access”), where applicable. The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the
date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.

9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,

Issued on 1 August 2015

Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.
10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message
Service (“SMS”) or other suitable means. The foregoing shall be without
prejudice to the Authority’s right to take enforcement action against the
Licensee for failing to comply with the said conditions.

11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 1 August 2015

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Issued on 1 August 2015

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
subscriber’s identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Issued on 1 August 2015

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber’s account.

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Issued on 1 August 2015

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Issued on 1 August 2015

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

Issued on 1 August 2015

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee is a local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 1 August 2015

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Issued on 1 August 2015

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Virtual Private Network (“VPN”)
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Issued on 1 August 2015

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 1 August 2015

"
100,18,2,1812,,,7738260adb9326b2fe17740e426fe6bebd2cdc38,"LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CONVERGE ICT SINGAPORE PTE. LTD. UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

ISSUED ON 3 JANUARY 2023

TABLE OF CONTENTS

PART I:
1.
2.
3.
4.
5.
6.

Period of Licence
Payment of Licence Fee
Licence is not Transferable
Description of Systems and Services
Licence Application Proposals
Performance Bond

PART II:
7.
8.
9.
10.
11.
12.

TECHNICAL OBLIGATIONS

Use of Telecommunication Equipment in the Systems
Operation of Radio-communication Stations
Use of Radio Frequencies
Assignment of Numbers

PART IV:
17.
18.
19.

BASIC OBLIGATIONS OF LICENSEE

Public Emergency Call Services
Public Maritime Emergency Services
Co-operation with Civil/Public Bodies
Provision of Directory Enquiry Services
Provision of Integrated Directories
Integrated Directories and Directory Enquiry Services

PART III:
13.
14.
15.
16.

THE LICENCE

ACCESS AND INTERCONNECTION OBLIGATIONS

Requirement to Provide Access
Connection to Other Systems
Arrangements for Connection to Systems

Issued on 3 January 2023

20.
21.
22.

Changes to Systems
Infrastructure Sharing and Deployment
Requirement for Underground Telecommunication Systems

PART V:
23.
24.
25.

Price Control/Tariffing Arrangements/Quality of Service Standards
Publication of Charges, Terms and Conditions and Other Information
Confidentiality of Subscriber Information

PART VI:
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.

SERVICE OBLIGATIONS

OTHER OBLIGATIONS

Codes of Practice and Advisory Guidelines
Number Portability
Accounting Separation
Restriction on Undue Preference and Undue Discrimination
Restriction Against Anti-Competitive Arrangements
Restriction on Exclusive Arrangement for International Services
Contracts with Third Parties to Operate or Provide Licensed Systems or
Services
Board Directorship and Management Appointments
Direction by the Authority
Dispute Resolution
Provision of Information to the Authority
Participation in Emergency Activities
International Obligations

PART VII: SUSPENSION, VARIATION AND TERMINATION
39.
40.
41.
42.
43.

Penalty Framework for Breach of Licence Conditions
Variation of Terms of Licence
Suspension/Cancellation
Termination of Licence or Cessation of Systems or Services
Rights upon Termination, Suspension or Cancellation

Issued on 3 January 2023

44.
45.
46.
47.
48.

Exceptions and Limitations on Obligations
Compliance with the Law
Governing Law
Service of Notices
Severability

SCHEDULE OF INTERPRETATION
SCHEDULE A

- DESCRIPTION OF THE TELECOMMUNICATION
SYSTEMS TO BE ESTABLISHED BY CONVERGE ICT
SINGAPORE PTE. LTD.

SCHEDULE B

- DESCRIPTION OF THE TELECOMMUNICATION
SERVICES TO BE PROVIDED BY CONVERGE ICT
SINGAPORE PTE. LTD.

SCHEDULE C

- SPECIFIC TERMS AND CONDITIONS

SCHEDULE D

- PERFORMANCE BOND

Issued on 3 January 2023

LICENCE TO PROVIDE
FACILITIES-BASED OPERATIONS GRANTED BY
THE INFO-COMMUNICATIONS MEDIA DEVELOPMENT AUTHORITY
TO CONVERGE ICT SINGAPORE PTE. LTD. UNDER SECTION 5 OF THE
TELECOMMUNICATIONS ACT 1999

PART I: THE LICENCE
Info-communications Media Development Authority (hereinafter referred to as the
Authority
Telecommunications Act 1999
) hereby grants to
Converge ICT Singapore Pte. Ltd.
(hereinafter ref
telecommunication systems and to operate and provide the telecommunication services as
specified in the Licence. For the avoidance of doubt, all terms and conditions herein and
in the Schedules annexed hereto, shall be collectively referred to and taken by all parties
concerned as the Licence.

1

Period of Licence

1.1

The Licence shall enter into force on the date hereof and shall be valid for a
period of fifteen (15) years, unless suspended or cancelled by the Authority in
accordance with Condition 41 or terminated by the Licensee in accordance
with Condition 42 of this Licence.

1.2

The Licence may be further renewed for such period as the Authority thinks fit
and subject to such terms and conditions as may be specified by the Authority
under Section 5 of the Act.

2

Payment of Licence Fee

2.1

The Licensee shall pay to the Authority an annual fee which is based on the
services
of

Issued on 3 January 2023

(a)

a minimum sum of $80,000;

(b)
of the services
million up to $100 million; and
(c)

sion of
the services
million.

2.2

The licence fees payable under Condition 2.1 shall be forfeited if the Licence
is terminated or cancelled at any time during the term of the Licence.

2.3

For the first year of operation, the minimum annual licence fee of $80,000 shall
be payable by the Licensee within two (2) weeks of the grant of the Licence
AGTO submitted to the Authority.

2.4

For the subsequent years, the annual licence fee based on the last available
audited AGTO
financial year, subject to the minimum fee of $80,000 and subject to adjustment
when more recent audited AGTO are available.

2.5

In the event of a default by the Licensee in the payment of any fee when due
under the Licence, the Licensee shall pay to the Authority interest on the
amount from time to time outstanding in respect of the overdue sum for the
period beginning on (and including) its due date and ending on (and excluding)
the date of its receipt in full by the Authority, which interest shall accrue from
day to day and shall be calculated on the basis of the actual number of days
elapsed and a three hundred and sixty-five (365) day year. The applicable rate
of interest shall be the average of the prevailing prime lending rates of the banks
and finance companies quoted and published by the Monetary Authority of
Singapore. For the avoidance of doubt, the Licensee shall continue to be subject
to its obligations under the Licence and shall not be released from such
obligations by reason of any late payment of licence fee.

Issued on 3 January 2023

2.6

The Licensee shall submit to the Authority an audited AGTO statement, not
later than six (6) months after the end of each financial year.

2.7

In the event that the Licensee fails to submit its audited AGTO statement within
the timeframe stipulated in Condition 2.6, the Licensee shall be under a
continuing obligation to submit the same immediately notwithstanding any
penalties imposed by the Authority for breach of Condition 2.6 or this
Condition 2.7.

3

Licence is not Transferable

3.1

The Licensee shall not assign, transfer, sublet or otherwise dispose of its rights,
duties, liabilities, obligations and privileges under this Licence to any person
or persons except with the prior approval of the Authority.

3.2

Any such approval shall be given subject to terms and conditions, which the
Authority at its discretion may impose.

4

Description of Systems and Services

4.1

The Licensee shall maintain and operate the systems as described in Schedule
A (herein referred to a
for the provision of the services as
described in Schedule B
, subject to the
specific terms and conditions set out in Schedule C. The Licensee shall not
operate or provide any system or service not described in Schedules A and B
except with the prior approval of the Authority.

4.2

Where the Licensee wishes to introduce a new system and/or service or makes
changes to any system and/or service, the Licensee shall provide the Authority
such technical and/or non-technical information as may be required by the
Authority within such period as may be specified by the Authority.

5

Licence Application Proposals

5.1
Licensee shall abide with its proposals on network rollout, range of services,

Issued on 3 January 2023

quality of service standards, pricing and service provisioning schemes, and any
other commitments as submitted to the Authority in its licence application.
6

Performance Bond

6.1

The Licensee shall within twenty-eight (28) days following the award of the
Licence, provide the Authority with a performance bond to secure the
Guarantee made in favour of the Authority. The Authority will specify in detail
the terms and conditions of the performance bond for the Licensee based on
conditions deemed necessary by the Authority.

6.2

The Licensee shall not be released from any of its obligations under the Licence
by any breach or forfeiture of the performance bond.

Issued on 3 January 2023

PART II:

BASIC OBLIGATIONS OF LICENSEE

7

Public Emergency Call Services

7.1

The Licensee shall ensure that
(a)

any person through customer premises equipment; and

(b)

any person through its public payphones

may at any time and without charge, contact the relevant police service
(namely 999 or its substitute number), the fire and ambulance services (namely
995 or its substitute number) and any other national emergency services which
the Minister may from time to time designate, for the purpose of notifying
them of any emergency.
8

Public Maritime Emergency Services

8.1

The Authority reserves the right to require the Licensee to ensure that it is
possible for any person to contact at any time and without charge, distress,
urgency and safety services for shipping for the purpose of notifying them of
an emergency and shall, subject to fair and proper payment by the relevant
Government ministry, department, statutory board or official agency, provide
the necessary facilities for distress, urgency and safety services in accordance
with the Radio Regulations of the International Telecommunications Union.

9

Co-operation with Civil/Public Bodies

9.1

The Licensee shall co-operate with the relevant Government ministries,
departments, statutory boards or official agencies in all possible ways to
support national security, and public safety and security.

10

Provision of Directory Enquiry Services

10.1

The Licensee shall provide, on request, to any person to whom it provides
telecommunication services, directory enquiry services based on an
integrated customer database. The Authority reserves the right to require the
Licensee to obtain
prior written approval on any charges it

Issued on 3 January 2023

intends to levy for the provision of the directory enquiry services and the
Licensee shall comply with such requirement imposed.
10.2

The Authority reserves the right to require the Licensee to provide directory
enquiry services for subscribers of other licensees.

11

Provision of Integrated Directories

11.1

The Authority reserves the right to require the Licensee to provide integrated
directories for all subscribers at no charge (except with the approval of the
Authority) and at annual intervals or any other intervals to be agreed with the
Authority.

11.2

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall be
determined by the Authority, whose decision is final.

12

Integrated Directories and Directory Enquiry Services

12.1

The Licensee shall exchange all relevant customer data with other licensees
free-of-charge for the purpose of providing integrated directories and providing
integrated directory enquiry services.

Issued on 3 January 2023

PART III:

TECHNICAL OBLIGATIONS

13

Use of Telecommunication Equipment in the Systems

13.1

Prior to the operation of the Systems, the Licensee shall in accordance with
Section 11 of the Act, submit for the Authority s approval all
telecommunication infrastructure, technology and any telecommunication
equipment which is part of the Systems or which is to be connected to the
Systems.

13.2

The Licensee shall seek the Authority s prior approval from time to time for
any other telecommunication equipment to be used in the operation of the
Systems for which the approval has not been granted under Section 11 of the
Act, whether such other equipment is in addition to or intended to replace the
existing equipment or part thereof.

14

Operation of Radio-communication Stations

14.1

The Licensee shall apply for all necessary licences under the
Telecommunications (Radio-communication) Regulations for the operation of
any radio-communication stations comprised in the Systems and shall abide by
any conditions imposed thereunder, including the payment of station licence
fees and frequency fees for the allocation and management of frequencies by
the Authority.

14.2

Any change to the location, equipment, frequencies, emissions, power,
polarisation, aerial characteristics and other technical parameters of any radiocommunication station comprised in the Systems shall be submitted in writing
for the Authority s prior approval.

14.3

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority and the relevant authorities on the
height of the antenna of any radio-communication station comprised in the
Systems.

Issued on 3 January 2023

15

Use of Radio Frequencies

15.1

The Licensee shall, in its application to the Authority, justify the use of radio
frequencies and shall, subject to payment of the required frequency fees, be
provided with the necessary frequencies to enable the effective and efficient
operation of the Systems and the provision of the Services by the Licensee.

15.2

The Licensee shall take all necessary steps to ensure that the use of its Systems
is safe and does not cause interference to other existing radio-communication
networks operating in the same band or in other bands. The Licensee shall also
take appropriate measures to ensure that its Systems are adequately protected
from interference that may be caused by networks operating in the same band
or in other bands.

16

Assignment of Numbers

16.1

The Licensee shall comply with
National Numbering Plan and
the Authority framework and guidelines on the usage, allocation and
assignment of numbers. The Licensee shall, in its submission to the Authority,
justify the use of numbers and shall, subject to payment of the required fees for
Golden Numbers, be provided with the necessary numbers to enable the
effective and efficient operation of the Systems and provision of the Services.
The Licensee shall take all necessary steps to ensure that the numbers assigned
are efficiently utilised.

16.2

Any number(s) assigned to the Licensee is the property of the Authority and
the Licensee shall have no proprietary right to any of the number(s) assigned.
The Licensee shall take all necessary steps to ensure that the number(s)
assigned is efficiently utilised.

16.3

The Authority reserves the right to alter and/or reallocate any number(s) given
to the Licensee at any time, upon written notice, without being liable for any
loss or inconvenience directly or indirectly attributable to the alteration or
reallocation of such number(s).

Issued on 3 January 2023

PART IV: ACCESS AND INTERCONNECTION OBLIGATIONS
17

Requirement to Provide Access

17.1

The Licensee shall provide to any person licensed by the Authority to provide
telecommunication services in Singapore, means of access to the Systems.

17.2

The Licensee may, with the prior approval of the Authority, impose an access
charge upon any person licensed by the Authority to provide
telecommunication services in Singapore through or with the use of the
Systems.

17.3

The Licensee shall comply with the Authority interconnection & access
framework, arrangements and requirements, including all relevant codes of
practice, directions and notifications which the Authority may issue from time
to time.

18

Connection to Other Systems

18.1

The Licensee shall connect to the Systems on request and at appropriate
connection points, which it shall provide for this purpose:

18.2

(a)

any equipment approved or exempted from approval by the Authority for
connection to the Systems; and

(b)

any public or private telecommunication systems approved or licensed
by the Authority which systems also meet any other requirements, which
the Authority may impose from time to time.

Notwithstanding Condition 18.1, the Licensee shall cease to connect or refuse
to connect to the Systems any equipment or system that:
(a)

has not been approved, licensed or exempted from approval or licensing
by the Authority; or

Issued on 3 January 2023

(b)

no longer meets the requirements for approval or licensing by the
Authority, in respect of which the Authority has issued a notice to that
effect to the person who has under his control such equipment or system.

18.3

The terms and conditions for the connection of equipment or systems to the
Systems of the Licensee shall be determined by agreement between the
Licensee and the owner or operator of the equipment or system except in so far
as the conditions are prescribed in the Act or in this Licence. In the event that
the parties cannot reach an agreement, the matter shall be determined by the
Authority, whose decision shall be final.

19

Arrangements for Connection to Systems

19.1

The Licensee shall not impose technical or other conditions or employ any
arrangements for the connection of equipment or systems to the Systems other
than those set by the Authority. In particular, the Licensee shall not, except
where the Authority is satisfied that it is reasonable, exercise any Intellectual
Property Rights which it owns or is licensed to use in a manner which prevents
or inhibits the connection of approved equipment or systems to the Systems.

19.2

Intellectual Prope
means, without prejudice to its
generality, the rights to patents, trademarks, designs, know-how and copyright.

19.3

The Licensee is required to comply with the following technical
requirements and safeguards:
(a)

the Licensee shall not manipulate the Calling Line Identity of the
original calling party and the original calling party Calling Line
Identity shall be passed on in the conveyance of a call accordingly;

(b)

the Licensee shall not, in the handling of outgoing traffic, manipulate
the access code dialled by the calling party; and

(c)

the A-bit of the Forward Call Indicator of the Initial Access Message
on the ITU-T Signalling System Number 7 ISDN User Part signalling
for systems inter-working. Where the Licensee operates a system
which does not support ITU-T Signalling System Number 7 signalling,

Issued on 3 January 2023

then the Licensee shall route such international incoming calls on
specified circuits.
20

Changes to Systems

20.1

The Licensee shall give notice in writing to the Authority and shall notify all
parties affected of any changes it intends to implement in the specification or
performance of the Systems which would require changes to any equipment or
systems connected to the Systems or which would have the effect of making
such connections inoperable. The period of notice given shall be appropriate
to the likely impact on the parties affected and on connected equipment or
systems and shall be decided in consultation with the Authority.

20.2

Where the Authority considers that a change in the Systems referred to in
Condition 20.1 would cause another person licensed to provide
telecommunication services in Singapore to make major changes in its own
systems in order to connect its systems to the Systems, and notifies the
Licensee thereof, the Licensee shall obtain the prior approval of the Authority
before implementing such a change.

21

Infrastructure Sharing and Deployment

21.1

The Licensee shall comply with the Authority
ramework for facilities
sharing and deployment, including all relevant codes of practice, directions and
notifications which the Authority may issue from time to time.

21.2

Where the Authority considers it necessary for the Licensee to share
infrastructure with other licensees in designated areas in the national and/or
public interest or otherwise, the Authority shall inform the licensees
accordingly so that licensees can make the necessary arrangements before
submitting their infrastructure sharing plans to the Authority for approval. The
Licensee shall share infrastructure whenever and wherever mandated by the
Authority in accordance with the framework for facilities sharing and
deployment, including codes of practice.

Issued on 3 January 2023

22

Requirement for Underground Telecommunication Systems

22.1

The Licensee shall comply with any requirements by the Authority and the
relevant authorities on its underground telecommunication systems in
Singapore, including the provision of information on such systems in the
format specified by the authorities.

Issued on 3 January 2023

PART V:

SERVICE OBLIGATIONS

23

Price Control/Tariffing Arrangements/Quality of Service Standards

23.1

The Authority reserves the right to establish price control arrangements and
Quality of Service Standards for the Services provided by the Licensee with
which the Licensee shall comply.

23.2

The Authority reserves the right to require the Licensee to maintain separate
financial data and accounts for the Services and shall submit on request these
data and accounts to the Authority for inspection.

23.3

The Authority reserves the right to require the Licensee to file its schemes of
service, including non-price terms and conditions for the provisioning of
Services and price schemes with the Authority before commercial launch or
announcement of such Services.

24

Publication of Charges, Terms and Conditions and Other Information

24.1

The Licensee shall publish information about the Services it provides, covering
inter alia, descriptions and pricing of the Services available, the terms and
conditions thereof, and the provision of fault repair and any other commercial
and technical services, and such other information as the Authority may require
the Licensee to publish in relation to the Services.

25

Confidentiality of Subscriber Information

25.1

The Licensee shall ensure the confidentiality of subscriber information,
especially for ex-directory numbers, and comply with any codes of practice or
guidelines issued by the Authority in relation to the use of subscriber
information.

25.2

Notwithstanding Condition 25.1, the Licensee shall disclose subscriber
information where deemed necessary by the Authority or any relevant law
enforcement or security agencies in the exercise of their functions and duties.

Issued on 3 January 2023

PART VI:

OTHER OBLIGATIONS

26

Codes of Practice and Advisory Guidelines

26.1

The Licensee shall comply with the codes of practice issued by the Authority
as well as any additional or supplemental guidelines, which the Authority may
issue from time to time.

27

Number Portability

27.1

The Licensee shall implement number portability from commencement of
service subject to the Authority
charging principles.

27.2

The Licensee shall comply, at its own cost, with any requirements and
guidelines established by the Authority on number portability to be
implemented by the Licensee.

28

Accounting Separation

28.1

The Licensee shall comply with the practices, principles and requirements set
out in the Accounting Separation Guidelines established by the Authority, and
any additional or supplemental guidelines issued by the Authority from time to
time.

29

Restriction on Undue Preference and Undue Discrimination

29.1

The Licensee shall not show undue preference towards, or exercise undue
discrimination against any person or class of persons in, inter alia, the price and
performance characteristics of the Services provided or the terms and
conditions under which the Services are provided. In particular, the Licensee
shall not give any undue preference to, or receive an unfair advantage from, a
business carried on by it or an associated or affiliated company, service or
person, if the Authority
r could
be placed at a significant competitive disadvantage or that competition would
be prevented or substantially restricted.

Issued on 3 January 2023

30

Restriction Against Anti-Competitive Arrangements

30.1

The Licensee shall not enter into any agreement or arrangement, whether
legally enforceable or not, which shall in any way prevent or restrict
competition in relation to the operation of the Systems or provision of the
Services by the Licensee or any other telecommunication system and/or
services licensed by the Authority.

31

Restriction on Exclusive Arrangement for International Services

31.1

The Licensee shall not enter into any agreement or arrangement with a person
running an Authorised Overseas System on terms or conditions which unfairly
preclude or restrict, to the detriment of the national and/or public interest, the
provision of any international telecommunication services by any person
licensed by the Authority to provide those services.

31.2

In this Cond
means a system, which is
recognised by the Government or any competent authority of a foreign country
as authorised to provide telecommunication services by or through that system.

31.3

The Licensee shall comply with the Authority
international settlement regime and seek the Authority
approval to the arrangements reached with other licensees, before
implementation.

32

Contracts with Third Parties to Operate or Provide Licensed Systems or
Services

32.1

Where the Licensee intends to enter into any joint venture, association, contract
or arrangement with a third party, the effect or purported effect of which would
be to permit a person who is not originally a party to this Licence to share in
the benefits of, or otherwise gain any rights or privileges under this Licence, or
which would otherwise result in a breach or circumvention of Condition 3.1,
the Licensee shall seek the Authority
association, contract or arrangement in question.

Issued on 3 January 2023

32.2

The Authority may direct at any time the Licensee to effect any changes it
deems necessary in the terms and conditions of the joint venture, association,
contract or arrangement referred to above.

32.3

If the Licensee fails to effect the necessary changes referred to in Condition
32.2, the Authority may direct the Licensee to terminate any such joint venture,
association, contract or arrangement.

32.4

Nothing in Condition 32.1 shall be construed as requiring the Licensee to
obtain the approval of the Authority for the appointment of agents or for the
employment of independent contractors or sub-contractors to carry out any
works or provide any services which enable the Licensee to discharge its duties
and obligations under this Licence provided that the Licensee shall be liable to
the Authority for any act, omission, default, neglect or otherwise of the agents
and independent contractors or sub-contractors in carrying out any such works
or providing any such services.

33

Board Directorship and Management Appointments

33.1

The Licensee shall seek the Authority s written approval at least one (1)
month in advance of any change in the appointment of its Chairman, Board
of Directors or Chief Executive Officer and shall for this purpose provide the
Authority with the details of any such change and any further information
requested by the Authority.

34

Direction by the Authority

34.1

The Licensee shall strictly and without any undue delay comply with any
directions, which the Authority may from time to time issue in exercise of its
powers, functions or duties under the Act, or in this Licence.

34.2

The Authority may, by notice in writing to the Licensee amend, vary or revoke
wholly or in part any directions given by it pursuant to Condition 34.1.

34.3

Unless otherwise expressly specified, the Licensee shall safeguard the secrecy
of all directions given by the Authority. The Licensee shall not during the
currency and after the expiry, termination or cancellation of the Licence

Issued on 3 January 2023

disclose or permit the disclosure of any of the said directions to any person not
authorised to receive the same without the prior written consent of the Chief
Executive Officer of the Authority. The Licensee shall further take all
reasonable precautions in dealing with the said directions so as to prevent any
unauthorised person from having access to the same.
35

Dispute Resolution

35.1

In the event that the Licensee fails to reach an agreement with other licensees
on matters relating to the requirements of this Licence or the Act, the matter
shall be determined by the Authority whose decision shall be binding on all
parties concerned.

35.2

The Authority reserves the right to levy a fee for work undertaken in this
respect.

36

Provision of Information to the Authority

36.1

The Licensee shall provide the Authority with any document and information
within its knowledge, custody or control, which the Authority may, by notice
or direction require. The Licensee undertakes to the Authority that any such
document and information provided to the Authority shall be true, accurate and
complete.

36.2
of the Licence, the Authority may from time to time require the Licensee to
arrange at its own expense, for a separate and independent audit of its
activities. The Licensee shall, at the Authority
accounts and reports prepared under this Condition 36.2 to the Authority for
inspection and verification.
36.3

The Licensee shall keep in strict confidence any document and information
furnished to or so required by the Authority pursuant to Condition 36.1, as
well as the fact that the Authority has requested for such document and/or
information.

36.4

The Authority may use and disclose any such document or information
provided to the Authority pursuant to Condition 36.1 as the Authority deems

Issued on 3 January 2023

fit. Where the Authority proposes to disclose any document or information
obtained pursuant to Condition 36.1 and the Authority considers that the
disclosure would result in the release of information concerning the business,
commercial or financial affairs of the Licensee or which disclosure would or
could reasonably
business, commercial or financial affairs, the Authority will give the
Licensee a reasonable opportunity to make representations on the proposed
disclosure before the Authority makes a final decision on whether to disclose
the information.
37

Participation in Emergency Activities

37.1

The Licensee shall, where directed by the Authority, participate in any
emergency activities or preparations thereof in collaboration with other
relevant agencies, organisations and Government ministries and
departments, in accordance with the written law in Singapore.

37.2

The Licensee shall, unless expressly notified otherwise, keep in strict
confidence any information or document pertaining to Condition 37.1 as
well as the fact that the Authority has requested the Licensee to participate
in such emergency activities and preparations.

37.3

The Authority, may from time to time, require the Licensee to submit to the
Authority for approval any changes to any telecommunication system,
installation or plant and any service plans, together with such technical and
non-technical information as may be required by the Authority, at least one
(1) month before such change is intended to be implemented.

38

International Obligations

38.1

The Licensee shall exercise its rights and powers and perform its duties and
obligations under this Licence in a manner, which is consistent with the
s obligations under any convention, agreement, arrangement or
treaty to which Singapore is or shall become a party.

Issued on 3 January 2023

38.2

The Authority shall notify the Licensee from time to time of any such
convention, agreement, arrangement or treaty to which Condition 38.1 applies
for its compliance.

Issued on 3 January 2023

PART VII:

SUSPENSION, VARIATION AND TERMINATION

39

Penalty Framework for Breach of Licence Conditions

39.1

Where the Licensee breaches any licence condition, the Authority may impose
a financial penalty on the Licensee in accordance with Section 10 of the Act.
The Authority may also forfeit any monies payable under the performance
bond as stated in Condition 6.

40

Variation of Terms of Licence

40.1

Pursuant to Section 9(1) of the Act, the Authority may vary or amend any of
the terms of this Licence by giving the Licensee at least one (1)
in writing.

41

Suspension/Cancellation

41.1

The Authority may, in any of the events specified in Section 10 of the Act, by
notice in writing given to the Licensee, suspend or cancel the Licence in whole
or in part, or impose a financial penalty in such amounts the Authority thinks
fit.

42

Termination of Licence or Cessation of Systems or Services

42.1

In the event that the Licensee desires to terminate its Licence, or cease its
operation of the Systems or the provision of any of the Services, the Licensee
shall seek the Authority
(6) months in advance.

42.2

The Authority reserves the right to require the Licensee to facilitate the
migration of its customers to suitable alternatives so as to minimise any service
disruption that may be caused to its customers.

42.3

The Licensee shall continue the operation of the Systems and provision of the
Condition 42

Issued on 3 January 2023

43

Rights upon Termination, Suspension or Cancellation

43.1

Any termination, suspension or cancellation of the Licence shall be without
prejudice to the rights and remedies which may accrue to the Licensee or the
Authority under the Licence or any written law as at the date of termination,
suspension or cancellation except that the Licensee shall not have the right to
seek a refund of the licence fee or any other fee paid in advance.

44

Exceptions and Limitations on Obligations

44.1

The Licensee shall not be held to have failed to comply with its obligations in
this Licence if and to the extent that the Authority is satisfied that it is prevented
from complying with those obligations for the following reasons:
(a)

malfunction or failure of any equipment where the Authority determines
that reasonable measures were taken beforehand;

(b)

the act or omission of any national authority, local authority or
international organisation; or

(c)

any other factor, which, in the opinion of the Authority is beyond the
Licensee s reasonable control and which notwithstanding the exercise by
it of reasonable diligence and foresight, the Licensee was unable to
prevent or overcome.

Provided that the Licensee shall use all reasonable endeavours to resolve with
all reasonable speed the factor(s) preventing the carrying out of its obligations
and shall resume the performance of its obligations as soon as the factor(s)
which prevented the performance thereof is resolved.
45

Compliance with the Law

45.1

The Licensee shall observe and comply with all local laws, including but not
limited to the Act, the Telecommunications (Radio-communication)
Regulations, the International Telecommunication Convention and any other
treaty or convention to which Singapore is a party.

Issued on 3 January 2023

45.2

Nothing in this Licence shall be taken as discharging the Licensee from its
obligations to obtain any other right, licence, permit or approval that may be
required under any written law in force in Singapore.

46

Governing Law

46.1

This Licence shall be governed by and construed according to the law of
Singapore.

47

Service of Notices

47.1

All notices under this Licence shall be in writing and shall be deemed to have
been given if sent by hand or pre-paid post or by facsimile to the Licensee s
registered address as lodged with the Accounting and Corporate Regulatory
Authority
electronic mail address as
stated in its licence application to the Authority, or such other electronic mail
address as notified to the Authority from time to time.

48

Severability

48.1

Every condition and part thereof shall be construed as a separate and severable
provision so that if any condition and part thereof is held invalid, unenforceable
or illegal for any reason, the remainder of the Licence shall remain in full force
in every respect.

Issued on 3 January 2023

Aileen Chia
Director-General (Telecoms & Post)
Info-communications Media Development Authority
Issued on 3 January 2023

SCHEDULE OF INTERPRETATION
In this Licence, unless the context otherwise requires:
(a)

Words importing the singular or plural shall be deemed to include the plural or
singular respectively;

(b)

The titles to the provisions of this Licence are for convenience of reference
only and are not part of this Licence and shall not in any way affect the
interpretation thereof;

(c)

Any word or expression used in this Licence shall have the same meaning as it
has in the Act;

(d)

Any reference in this Licence to the Act shall include any regulations made
thereunder;

(e)

Any reference in this Licence to any regulations made under the Act shall
include any regulations made under the Act until such regulations are revoked
or repealed by subsidiary legislation made under the Act;

(f)

Any reference in this Licence to a person shall be deemed to include natural
and legal persons;

(g)

Any reference to monetary amounts in this Licence shall be deemed to be
denominated in Singapore Dollars; and

(h)

Any reference to any guidelines, codes of practice or framework or other rules
or documents promulgated by the Authority shall be read as reference to such
as may be amended from time to time.

Issued on 3 January 2023

CONFIDENTIAL

SCHEDULE A
DESCRIPTION OF THE TELECOMMUNICATION SYSTEMS TO BE
ESTABLISHED BY CONVERGE ICT SINGAPORE PTE. LTD.
[Removed]

CONFIDENTIAL
Issued on 3 January 2023

CONFIDENTIAL

SCHEDULE B
DESCRIPTION OF THE TELECOMMUNICATION SERVICES TO BE
PROVIDED BY CONVERGE ICT SINGAPORE PTE. LTD.
[Removed]

CONFIDENTIAL
Issued on 3 January 2023

SCHEDULE C
(Where applicable)

SPECIFIC TERMS AND CONDITIONS FOR
INTERNATIONAL SIMPLE RESALE SERVICES
1

Metering

1.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the International Simple Resale services
ISR provided under the Licence is accurate and reliable.

1.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

2

Short Access Code

2.1

The Licensee may apply for a 4-digit access code that allow callers to gain
access to the ISR. The allocation of the access code will be subject to the
availability of such codes and consideration for other usage. The Licensee
shall ensure that the access code allocated is used efficiently and effectively.

3

Registration of Subscribers

3.1

The Licensee shall provide procedures for service application or registration
before any service activation to ensure that subscribers are properly signed
up for the international call services and that the right parties are being
billed. For the avoidance of doubt, this Condition 3.1 does not apply to
prepaid card services.

Issued on 3 January 2023

3.2

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/ User Name (where
applicable); and
(h)
3.3

Equipment ID (where applicable).

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
ISR to the subscriber.

Issued on 3 January 2023

4

Call Barring Facilities

4.1

The Licensee shall provide international call barring facilities to any
consumer who wishes
regardless of whether the consumer is a subscriber of any service provided
by the Licensee, to further prevent any unauthorised or fraudulent activation
of international call services.

5

Data Retention Requirements

5.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

5.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

5.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
IP TELEPHONY SERVICES
1

Scope of Services

1.1

The Licence enables the Licensee to provide IP Telephony services using
E.164 telephone numbers1 for such services and assigning such numbers to
services allow subscribers to make and receive voice, data
and/or video calls using the same telephone number from any domestic or
overseas location where broadband Internet access is available.

2

Public Emergency Call Services

2.1

The Licensee shall disclose in advance to its subscribers whether the
Services it provides may be used to contact the police emergency service
(namely 999 or its substitute number), the fire and ambulance services
(namely 995 or its substitute number) and any other national emergency
services which the Minister may from time to time designate, for the purpose
of notifying such services of any emergency.

2.2

The Licensee shall not charge its subscribers for any use of the Services to
contact the emergency services referred to in Condition 2.1 of this Schedule.

2.3

The Licensee shall comply with the technical requirements and safeguards
as specified under Condition
in the main body of the Licence, for all calls made to the public emergency
services referred to in Condition 2.1 of this Schedule.

An
standard network addressing format for telephone numbers. The E.164 addresses are 15 decimal digits
long and include a country code, area or city code, and a local number.

Issued on 3 January 2023

2.4

The Authority reserves the right to require the Licensee to comply with
additional safety and security safeguards to enhance security measures for
public and national safety.

3

Number Portability

3.1

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability required to be
implemented by the Licensee.

4

Registration of Subscribers

4.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

Issued on 3 January 2023

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

4.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

4.3

Before recording the particulars referred to in Condition 4.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
identity card issued under the National Registration Act
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

4.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

5

Registration of Retailers

5.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address and, as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

Issued on 3 January 2023

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

IP telephony number accounts allocated by the Licensee to the retailer
for sale.

5.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 4.1, 4.2 and 4.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the s

5.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

6

Data Retention Requirements

6.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:

6.2

(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

The Licensee shall also
made and received through the Service, which are operated and/or provided
in Singapore.

Issued on 3 January 2023

6.3

All data records including CDRs shall be kept by the Licensee for a period
of not less than twelve (12) calendar months.

6.4

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7

Additional Conditions for Provision of IP Telephony Services Utilising
umbers

7.1

Where the Licensee provides any of the Services utilising
telephone number, it shall comply with Conditions 7.2 to 7.8 in respect of
purposes of these Conditions Fixed Net

7.2
able to receive and make voice calls from/to subscribers on any public
switched telecommunication network, public mobile network or public
digital voice network in Singapore.
7.3

The Licensee shall ensure that:
(a)

any person through customer premises equipment that enables the use

(b)

any person through its public payphones that enables the use of its
,

may at any time and without charge, contact the relevant police emergency
service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate to
be provided by operators of Fixed Network Telecommunication Services,
for the purpose of notifying them of any emergency.

Issued on 3 January 2023

7.4
domestic subscribers (within Singapore) with a Singapore registered and
billing address.
7.5

The Licensee
comply with the same
standards and requirements for number portability as may be established by
the Authority from time to time for Fixed Network Telecommunication
Services.

7.6

The Licensee shall:

7.7

(a)

provide directory enquiry services based on an integrated customer
database upon request to any person to whom the Licensee provides its

(c)

provide directory enquiry services for subscribers of other licensees in
relation to all pers
Services.

The Licensee shall:
(a)

provide integrated directories to subscribers of its
in accordance with such requirements as may be established by the
Authority; and

(b)
Services with other licensees free-of-charge for the purpose of
providing integrated directories and providing integrated directory
enquiry services.
7.8

The Licensee shall, if necessary, and subject to charges, terms and conditions
to be agreed with other licensees, provide integrated directories for their
subscribers. In the event that agreement cannot be reached, the matter shall
be determined by the Authority, whose decision shall be final.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
LIVE AUDIOTEX SERVICES
1

Transmission of the Live Audiotex Services

1.1

The Licensee shall comply with the following transmission standards in the
delivery of the announcement or programme:
(a)

there shall be no delay in starting the announcement or programme
when a call is connected;

(b)

each of the live Audiotex services shall be assigned a different
telephone number;

(c)

there shall be no interruptions during the announcement or programme;
and

(d)

such other standards as may be specified by the Authority.

1.2

The Licensee shall ensure that the number of attempted calls at any time does
not significantly exceed the number of call-in lines for the live Audiotex
services and shall subscribe for additional lines from licensed FacilitiesBased Operators to adequately handle calls for the live Audiotex services
and to prevent congestion to other users of the public telecommunication
network.

1.3

The Licensee shall not, except with the prior arrangement with the licensed
Facilities-Based Operator, organise any mass calling event which will
generate a high influx of calls to the live Audiotex services.

1.4

The Licensee shall not enable callers to communicate amongst themselves
directly in real-time.

Issued on 3 January 2023

1.5

The Licensee shall ensure that the Value-Added Network and/or the live
Audiotex services provided through it are not used for any unlawful purpose.

2

Content and Accuracy of Announcements/Programmes

2.1

The Licensee shall be solely responsible for the content and its accuracy and
shall obtain all necessary approvals from the relevant authorities in
Singapore.

2.2

The Licensee shall indemnify and keep indemnified at all times the Authority
against all claims for libel, slander, infringement of Intellectual Property
rights or any other liability whatsoever arising from or in connection with
the information transmitted or received through the Value-Added Network.

3

Announcement of Call Duration

3.1

The Licensee shall arrange for the live operator to announce the call duration
to callers at regular intervals of a maximum of 15 minutes or less. The
Licensee may either charge an information fee on per minute basis or a fixed
fee on a per call basis. If the Licensee decides not to make regular
announcements of call duration, it shall only charge a fixed fee on a per call
basis. The fixed fee shall also be applicable to mixed pre-recorded and live
Audiotex services that provide an option for a caller to talk to a live operator
after listening to a pre-recorded information or programme.

4

Announcement of Call Charges

4.1

The Licensee shall ensure that its current call charges are published in all
advertisements for the live Audiotex services.

4.2

The Licensee shall, in addition, announce the current call charges for the live
Audiotex services at the beginning of the call. The Licensee shall provide a
grace period during which calls are not charged for:
(a)

the first 6 seconds of a call where the charge announcement lasts 4
seconds; or

Issued on 3 January 2023

(b)

the first 12 seconds of a call where the charge announcement lasts 10
seconds.

5

Data Retention Requirements

5.1

The Licensee shall maintain
and received through the Service, which are operated and/or provided in
Singapore.

5.2

All CDRs shall be kept by the Licensee for a period of not less than twelve
(12) calendar months.

5.3

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MANAGED DATA NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network and/or systems of
Facilities-Based Operators or preventing safety hazards to personnel in the
connection of telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the Managed Data Network Services
under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Issued on 3 January 2023

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
MDNS to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
MOBILE VIRTUAL NETWORK OPERATION
1

Scope of Services

1.1

The Licence enables the Licensee to operate as a Mobile Virtual Network
subscription and call services to its customers with no allocation of spectrum.
The MVNO must use part of the networks of a mobile operator licensed by
the Authority as a Facilitiesnetwork and/or the essential radio segment of the network(s).

2

Public Emergency Call Services

2.1

The Licensee shall ensure that any person through functioning mobile
terminal equipment may at any time and without charge, contact the relevant
police service (namely 999 or its substitute number), the fire and ambulance
services (namely 995 or its substitute number) and any other national
emergency services which the Minister may from time to time designate, for
the purpose of notifying the relevant services of any emergency.

3

Number Portability

3.1

The Licensee shall implement number portability from commencement of
provision of the Service.

3.2

The Licensee shall comply, at its own cost, with any requirement and
guidelines established by the Authority on number portability.

Issued on 3 January 2023

4

Minimum Age of Subscribers for Prepaid Service

4.1

The Licensee shall not provide the prepaid Service to any person below 15
years of age.

5

Registration of Subscribers of Prepaid Service

5.1

The Licensee shall maintain a register containing records of its prepaid
which
shall be made available for inspection by authorised Singapore government
agencies. The Register of Prepaid Subscribers shall contain the following
particulars of the subscribers:
(a)

Name;

(b)

Address;

(c)

Identity Number (as applicable, NRIC number, 11B number, passport
number, FIN, work permit number, or relevant pass number1 of the
subscriber and business registration number of the company for
corporate customer);

(d)

Contact Information (landline number, mobile number, or email
address);

(e)

Service Period (start and end date for each type of service);

(f)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
umbers and Mobile Subscriber Integrated Services
Digital Network assigned to the subscriber);

(ii)

Assigned Client IP address and User ID/User Name (where
applicable); and

Issued on 3 January 2023

(g)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber purchases the prepaid Service(s) in Singapore,
require the production of the subscriber
National Registration Act (Cap. 201), the Singapore Armed Forces Act
(Cap. 295), the Police Force Act (Cap. 235), the Civil Defence Act
(Cap. 42), passport or the following documentation as applicable:
(i) S Pass
(ii) Employment Pass
(iii) EntrePass
(iv) Training Employment Pass
(v) Personalised Employment Pass
(vi) Work Holiday Pass
(vii)
(viii) Long Term Pass
(ix)
and make and keep a photocopy of such evidence of identity; or

(b)

5.4

where the subscriber purchases the prepaid Service(s) outside of
Singapore, the Licensee shall use its best efforts to verify the identity
of the subscriber through appropriate documents that are recognised by
the authorised establishments in the country of purchase.

The Register of Prepaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Services to the subscriber.

Issued on 3 January 2023

5.5

The Licensee shall not sell more than the prescribed limit of the prepaid
Service to a subscriber.

6

Registration of Retailers of Prepaid Service

6.1

The Licensee shall:

6.2

6.3

(a)

only allow its authorised retailers to sell its prepaid Service; and

(b)

allocate its prepaid Service to its authorised retailers based on actual
sales and activation.

The Licensee shall maintain a register containing records of every retailer of
its prepaid Service
which shall be made
available for inspection by authorised Singapore government agencies. The
Register of Prepaid Retailers shall contain the following particulars of the
retailer:
(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Prepaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

The Licensee shall ensure that the retailers selling its prepaid Service obtain
the information and observe the requirements set out in Conditions 5.1, 5.2
and 5
-flight or
Service, the Licensee shall ensure

Issued on 3 January 2023

that such retailer forwards the
records to the Licensee within
seven (7) working days from the date of purchase.
6.4

The Authority reserves the right to require the Licensee to record any other
details in the Register of Prepaid Retailers.

6.5

The Register of Prepaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
Service.

7

Registration of Subscribers of Postpaid Service

7.1

The Licensee shall provide procedures for postpaid Service application or
registration before any postpaid Service activation to ensure that subscribers
are properly signed up for the postpaid Service and that the right parties are
being billed.

7.2

The Licensee shall maintain a register containing records of its postpaid
subscriber
which shall be made available for inspection by authorised Singapore
government agencies. The Register of Postpaid Subscribers shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, 11B number, FIN, or
passport number of the subscriber and business registration number of
the company for corporate customer);

(c)

Billing Address;

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

Issued on 3 January 2023

(f)

Service Period (start and end date for each type of service);

(g)

Service Type(s):
(i)

Service ID (e.g., International Mobile Subscriber Identity
Digital Network assigned to the subscriber);

(ii)

(h)

Assigned Client IP address and User ID/User Name (where
applicable); and

Equipment ID (where applicable).

7.3

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Subscribers.

7.4

Before recording the particulars referred to in Condition 7.2 of this Schedule,
the Licensee shall require the
issued under the National Registration Act (Cap. 201), the Singapore Armed
Forces Act (Cap. 295), the Police Force Act (Cap. 235), the Civil Defence
Act (Cap. 42), passport or Employment Pass as applicable and make and
keep a photocopy of such evidence of identity.

7.5

The Register of Postpaid Subscribers shall be kept by the Licensee for a
period of not less than twelve (12) calendar months from the date of
termination of the Service to the subscriber.

8

Registration of Retailers of Postpaid Service

8.1

The Licensee shall maintain a register containing records of every retailer of
its postpaid
which shall be
made available for inspection by authorised Singapore government agencies.
The Register of Postpaid Retailers shall contain the following particulars of
the retailer:

Issued on 3 January 2023

(a)

Name, business address and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead;

(c)

Contact telephone number(s) of the retailer; and

(d)

Postpaid cellular mobile number accounts allocated by the Licensee to
the retailer for sale.

8.2

The Authority reserves the right to require the Licensee to record any other
details in the Register of Postpaid Retailers.

8.3

The Register of Postpaid Retailers shall be kept by the Licensee for a period
of not less than twelve (12) calendar months from the date on which the
retailer
paid Service.

9

Access to the Registration Information

9.1

The Licensee shall ensure that all electronic systems (including systems used
by its authorised retailers) connected to and used for the purposes of
maintaining the the Register of Prepaid Subscribers and Register of Prepaid
Retailers under Conditions 5 and 6 of this Schedule, and the Register of
Postpaid Subscribers and Register of Postpaid Retailers under Conditions 7
and 8 of this Schedule, are in compliance with the ISO/IEC 27002:2013
Code of Practice for Information Security Controls including all
amendments and revisions thereto from time to time in force.

9.2

The Licensee shall maintain records of all access by any persons to the
Register of Prepaid Subscribers, Register of Prepaid Retailers, Register of
The Records of Access shall include the name,
user ID and employer company of any person accessing the registers, the

Issued on 3 January 2023

date and time of each incidence of access by such person, and any other
information which the Authority may require the Licensee to include from
time to time.
9.3

The Records of Access shall be submitted to authorised Singapore
government agencies for audit checks where required by the authorised
Singapore government agencies.

9.4

The Authority reserves the right to require the Licensee to comply with any
other security requirements relating to the Register of Prepaid Subscribers,
Register of Prepaid Retailers, Register of Postpaid Subscribers and Register
of Postpaid Retailers.

10

Termination of Service

10.1

In the event that the Licensee fails to comply with Conditions 4.1 and 5.5 for
prepaid Service, in respect of any subscriber, the Licensee shall as soon as
practicable, terminate the prepaid Service to that subscriber, where
applicable, within fourteen (14) days of the sale of the prepaid Service,
and/or after giving reasonable notice to the subscriber via Short Message

Licensee for failing to comply with the said conditions.
11

Data Retention Requirements

11.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
PUBLIC INTERNET ACCESS SERVICES

1

Scope of Services

1.1

The Licence enables the Licensee to establish, install and maintain a public
Internet access facility or system for the provision of public Internet access
services in Singapore.

2

Electronic-mail Address Portability

2.1

The Licensee shall comply, at its own cost, with any guidelines established by
the Authority, on electronic-mail address portability.

3

Content

3.1

The Licensee shall comply with any term and condition as may be imposed by
the Authority for the content that is transmitted through the Systems.

4

Publication of Information in Relation to Broadband Internet Access
Services

4.1

The Licensee shall comply with such frameworks as may be established by the
Authority for the publication of information pertaining to broadband Internet
access services offered by the Licensee, including but not limited to the access
speeds, throughput, round-trip latency, webpage loading time and any other
information that the Authority may require the Licensee to publish.

5

Registration of Subscribers

5.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by

Issued on 3 January 2023

authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address (where applicable);

(d)

Service Address (where applicable);

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

5.2

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of subscribers.

5.3

Before recording the particulars referred to in Condition 5.1 of this Schedule,
the Licensee shall:
(a)

where the subscriber is in Singapore, require the production of the
(Cap. 201), passport or Employment Pass and make and keep a
photocopy of such evidence of identity; or

Issued on 3 January 2023

(b)

where the subscriber is not in Singapore, the Licensee shall use its best
efforts to verify the identity of the subscriber through appropriate
documents that are recognised by the authorised establishments in the
country of purchase.

5.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

6

Registration of Retailers

6.1

The Licensee shall maintain a register containing records of its retailers and
their particulars which shall be made available for inspection by authorised
Singapore government agencies. The records shall contain the following
particulars of the retailer:
(a)

Name, business address, and as applicable, NRIC number, passport
number or business registration number of the retailer in Singapore;

(b)

Where the retailer is not based in Singapore, the applicable
identification details obtained through appropriate documents that are
recognised by the authorised establishments in the country of origin,
shall be used instead; and

(c)

Contact telephone number(s) of the retailer.

6.2

The Licensee shall ensure that retailers selling its Services obtain the
information set out in Conditions 5.1, 5.2 and 5.3 of this Schedule upon the
registration of a subscriber and forward such information to the Licensee
within two (2) days of the activation of the subscriber

6.3

The Authority reserves the right to require the Licensee to record any other
details as necessary in its register of retailers.

6.4

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of which the retailer
ceases to sell the Services of the Licensee.

Issued on 3 January 2023

7

Data Retention Requirements

7.1

The Licensee shall maintain the following data records, which shall be made
available for inspection by authorised Singapore government agencies:
(a)

Assigned Source IP address and Date & Time Stamps; and

(b)

Assigned User ID/User Name (e.g., subscriber records associated with
(a)).

7.2

The Authority reserves the right to require the Licensee to retain any other
details as part of data records as necessary.

7.3

All data records shall be kept by the Licensee for a period of not less than
twelve (12) calendar months.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
RESALE OF LOCAL LEASED FIXED-LINE CONNECTIVITY SERVICES
1

Declaration of Usage

1.1

The Licensee shall ensure that the subscribers declare, in writing, the usage
of the local leased fixed-line connection and their compliance with all
licensing and regulatory conditions and requirements of the Authority. The
Licensee shall terminate its agreement with the subscribers if such
subscribers are found to infringe any term and condition of the Licence or
any provision of the Act.

2

Registration of Subscribers

2.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

Issued on 3 January 2023

(f)
(g)

Service Period (start and end date for each type of service);
Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

2.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
Services to the subscriber.

3

Marketing

3.1

The Licensee shall state clearly in all marketing and promotional
communications that the Licensee local leased fixed-line connectivity
reseller.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
STORE-AND-FORWARD VALUE-ADDED NETWORK SERVICES
1

Establishment of Service Nodes

1.1

The Licensee is required to establish a service node in Singapore and make
available the information on the routing table, subscriber database, call
traffic statistics and/or other records maintained by the service node for
inspection whenever requested. The Licensee without a service node in
Singapore may provide Store & Forward Value-Added Network services
through a local access node which is connected to the public switched
telecommunication networks provided by a Facilities-Based Operator
licensed by the Authority.

2

Transmission of Value-Added Network traffic over the Internet

2.1

The Licensee may choose to carry its Value-Added Network traffic over
dedicated leased circuits or switched/permanent virtual circuits such as
frame relay circuits. The Licensee may also choose to transmit its VAN
traffic through virtual private network links over the Internet.

Issued on 3 January 2023

SCHEDULE C
(Where Applicable)

SPECIFIC TERMS AND CONDITIONS FOR
VIRTUAL PRIVATE NETWORK SERVICES
1

Technical Compatibility

1.1

The Licensee shall comply with any technical specifications prescribed by
the Authority for the purposes of ensuring technical compatibility, avoiding
technical harm to the telecommunication network of any Facilities-Based
Operator or preventing safety hazards to the personnel in the connection of
telecommunication equipment and/or systems to the network.

2

Metering

2.1

The Licensee shall take all reasonable steps to ensure that any metering
equipment used in connection with the
services operated under the Licence is accurate and reliable.

2.2

Upon the written request of the Authority, the Licensee shall conduct tests
on metering equipment to assess its accuracy, reliability and conformity to
the technical standards, if any, as specified by the Authority. The Licensee
shall submit the test results to the Authority within fourteen (14) days after
the date of the test or within such other period as may be specified by the
Authority.

3

Registration of Subscribers

3.1

The Licensee shall maintain a register containing records of its subscribers
and their particulars, which shall be made available for inspection by
authorised Singapore government agencies. The records shall contain the
following particulars of the subscribers:
(a)

Name;

Issued on 3 January 2023

(b)

Identity Number (as applicable, NRIC number, FIN, passport number
of the subscriber and business registration number of the company for
corporate customer);

(c)

Billing Address;

(d)

Service Address;

(e)

Contact Information (landline number, mobile number, or email
address);

(f)

Service Period (start and end date for each type of service);

(g)

Service Types:
(i)

Service ID;

(ii) Assigned Client IP address and User ID/User Name (where
applicable); and
(h)

Equipment ID (where applicable).

3.2

The records in the register shall be kept by the Licensee for a period of not
less than twelve (12) calendar months from the date of termination of the
VPN services to the subscriber.

4

Data Retention Requirements

4.1

The Authority reserves the right to require the Licensee to retain any details
as part of data records as necessary.

Issued on 3 January 2023

CONFIDENTIAL
SCHEDULE D

PERFORMANCE BOND

[Removed]

CONFIDENTIAL
Amended on 2 March 2023

"